We had our 10 windows, a sliding patio door and a front entry door installed on Nov25, and 26 of 20015. What a nightmare!! nThe installer was rude and rough during the installation. He constantly yelled to his helper. Later he decided not to receive any help from him. Then he cracked our new bay window's frame, dropped our patio door on the concrete steps and chipped the door and the door handle. He left all the caulking around the windows incomplete, left our old sill for the patio door. When we reported the incidence to the head office and requested for a new installer, they sent the same one the second day to install our front door. Then he dropped his heavy tool on the doorstep caused a big and a noticeable dent on the brand new doorstep, chipped our ceramic floor and door bell; moreover, he put cheap tin around our front door ( where they suppose to be vinyl moulding) with an unfinished look. It is nowhere close to the pictures that the salesperson showed us before our purchase. When we requested them to replace a new door with a vinyl moulding, the owner said they cannot replace it with a new one, because they are not a member of Sawdac!! They lied to us about the warranty and the member of the Sawdac. Beware of this company!! if you hire it, you are throwing your money away.