This is the worst spa experience I have ever had. Drove 45 minutes to get to my appointment after work (beating rush hour) I arrived 30 minutes early for my appointment, then I waited. 5 minutes to my appointment, I was told it was cancelled because the previous customer arrived late. The rude employee responsible for teeth whitening turned me away and refused to provide me with a refund after I waited even longer. Overall, rude and poor customer experience. I would take this spa to small claims if the amount was higher. "Buyer Beware"