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VIP Pet Services

Servicing Toronto and GTA, Toronto, ON
35 reviews
Claim this business Last updated: Over a year ago
About VIP Pet Services

At VIP Sitters we offer a variety of pet care & home sitting services to meet our clients' every need. Our commitment to provide an elite service is assure by our guarantee to our clients. Since our Go to full description...

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VIP Pet Services, Toronto Reviews (35)

4.8
35 reviews
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By Mike Maughan Greyhound on Dec 21, 2014
Dear Pet Relocate,

Life can offer unforeseen turns of events and unexpected directions at times. We are just your average young couple with a not-so-average pet: a 250 pound Potbelly Pig named Ludwig. Ludwig is 3 years old and had lived his whole life in our home in a little Northern Canadian mining town, until my wife and I decided we were going to move to England this past Autumn.
This was a unique case to say the least, as Ludwig was classified as both a farm export, due to his swine species, and a pet traveller because we technically are not farmers, and he did not truly fit into either category. The logistics, paperwork, timing, and costs looming ahead were looking nearly insurmountable, and we were admittedly a little lost by all the steps involved in the process.

The Pet Relocate team came through for us with flying colours. We looked into the possibilities of who could help us in working out the requirements for a rarely-moved animal, and doing it all by a very strict deadline, and after approaching several agencies on the matter, it became clear that Pet Relocate were the ones willing and eager to take on this challenge.

They understood that we were not either commercial farmers with animal shipping experience or regular travellers with the knowledge of in-and-outs of international travel, we were just an average young couple looking to move their life to a new country. Pet Relocate absolutely went out of their way at every turn to make sure we were taken care of, that all our contacts and documents were in order, and to get us the best possible rates while they were at it, for what otherwise would have been a very unaffordable move.

Myself, my Wife, and our dear Pig Ludwig are now set up very happily here in England, and Ludwig is enjoying the mild weather and continually soft ground here everyday!
We will always be grateful to Pet Relocate for how much they helped us along the way, and would recommend only their services to anyone for bringing your cherished animal family members with you on your journeys.

All the best,

Mike Maughan
By Marvin & Marsha McGregor Kiwi on Nov 02, 2014
Dear Pet Relocate,

Marv and I want to express our heartfelt gratitude for the relocation of our three dogs from Winnipeg to Cotacachi, Equador in October of this year. As you are aware our pets are our children so needless to say we were neurotic parents, especially when we heard they were flying Winnipeg to Toronto, Toronto to Amsterdam and then to Quito, Ecuador. Your professionalism, excellent communication and, yes your sense of humour assisted in alleviating most of our anxiety.

Your detailed instructions as to how to prepare the dogs for the flights, the preparation of their kennels, the necessary vaccinations and procedures for the required paperwork were invaluable. We would have never been able to coordinate all the aspects of moving our 2 Bearded Collies and our medium sized Terripoo, together on the same flights.

The dogs arrived the afternoon of October 7th and were released after lunch on the 8th. The team you arranged to process their release were friendly, professional and efficient. They also could communicate in both Spanish and English so I was able to be aware of what was happening at all times.

Our dogs arrived calm and relaxed. It was apparent they had received excellent treatment at all stages of their trip.

Once again many thanks to your entire team. We highly recommend anyone moving pets to not hesitate to utilize your services.

We would be pleased to talk/correspond with anyone considering this option.

Warmest regards

Marvin & Marsha McGregor
By Katya Burns & pets Bobcat on Oct 18, 2014
PetRelocate.Com did a fantastic job helping me to care for my many pets: two cats and two dogs. I think it would be fair to say that I can't imagine how my pets would have made it without PetRelocate.Com.

In November 2005, I was in Kathmandu and my two lovely kitties were with a friend in Boston. When my friend emailed that she could no longer care for my cats, I contacted PetRelocate.Com. They were outstanding! Their shipping specialists made all the arrangements, one flew down to Boston, took my kitties to their vet to update their shots, flew them back to Toronto, and a VIP Sitter cared for them for five months until I returned to North America.

I don't know of any other service that would undertake this kind of work and perform it in such an amazingly helpful, professional, and kind manner. When I got home five months later, my beautiful kitties were happy and purring. What a wonderful reunion that was!a

Some months later, PetRelocate.Com again saved my animal family when they helped me to bring my two beautiful rescue dogs from India to New York. PetRelocate.Com met me and my dogs at the airport in New York when we arrived after 40 hours in transit, drove us home, and helped us through the first difficult days while my dogs adjusted to life in the West.

Since then, my dogs have boarded with PetRelocate.Com when we visited Toronto and they had a great time.

It's crazy, I live in New York City, but any time I am looking for reliable pet care, I always think of PetRelocate.Com in Toronto first.

Thank you so much, we are all your fans!


Katya Burns, Tiggy, Shere-khan, Benny, & Terry
By Aliya Khan Lizard on Oct 11, 2014
PetRelocate.Com were an absolute Godsend at a time I needed them most.

They were knowledgeable, friendly and there whenever I needed them, from lengthy conversations to a quick question or two, nothing was too much trouble for their team of professionals.

They went above and beyond to make sure I felt comfortable with the process and confident there would be no problems when my dogs arrived in the UK. They were also the most reasonably priced transportation company I found, charging half of what their competitors quoted!!

I highly recommend them, the team know what they are doing, and their love for the animals they work with is reflected in the excellent work they do. Words cannot describe the feeling of joy when my pet family arrived in the UK, in perfect health and excited to see me, and that was all down to PetRelocate.Com and their great staff.

Thanks again!


Aliya Khan
By Nathalie Y Mollusk on Sep 25, 2014
Stella had to relocate internationally and the largest kennel was not high enough to fit her tall stature.

After consulting with the client, PetRelocate.Com shipped the client a custom made kennel extension kit which worked perfectly.

During her travel Stella chipped one of her beautiful nails. PetRelocate.Com sprung into action and obtained a mobile veterinarian to treat Stella right at the airport.

By the time the veterinarian had completed the treatment, Stella missed her connecting international flight. Stella was cared for by PetRelocate.Com over the weekend and by Monday was in her owners' arms at her new home. Stella's owner wrote PetRelocate.Com:


Dear PetRelocate.Com,

Thanks for all your help!

You were awesome at every step of the move.

Stella is now happily enjoying her new bed and new house!

Cheers, Nathalie Y
By Elaine Haygood Echidna on Sep 04, 2014
I had a great experience working with you on on the birds’ move. Thanks for always being available as I know much of this move was crazy last minute. I would love to work with you again in the future. Oh and I “liked” PetRelocate.Com on Facebook.

Elaine Haygood
By Bob and Patti Bowman Hedgehog on Aug 19, 2014
Dear PetRelocate.Com:

I wanted to thank everyone in your company for the fantastic and prompt service in relocating our Cocker Spaniel Sterling into the Virgin Islands (something that seemed to be impossible to do according to every airline we called - and we called them ALL).

Everyone in your team from the caring person who initially answered our call to the veterinarian which you arranged for us here in the Islands, has been so caring and professional.

For Kyle, PetRelocate.Com' true star, your next profession should be magican because I do not know how you made everything happen and did it so quickly, within days. I would not hesitate to recommend your company to anyone and would be more then happy to provide a recommendation.

Sterling is causing quite a stir on the island, as not many people have seen a Cocker Spaniel before.

Once again, our sincere thanks for making our move so much easier and for reuniting us with an important member of our family.

Sincerely,

Bob and Patti Bowman
By Jackie Nasralla Antelope on Aug 12, 2014
Dear PetRelocate.Com:

Thank you so very much for all the help you gave us getting our German Shepherd Zeus shipped out to California under difficult circumstances.

The care you gave to the dog, was second to none. I cannot praise your company highly enough and would recommend your services without hesitation. You went far beyond our expectations and turned a potentially harrowing experience into a pleasant one.

Your shipping specialists were absolute angels and our thanks to your team of humane, consumate professionals for providing Zeus with such a calm and caring journey.

Today, our boxes & cases were picked up by a removal firm who told us that one of their clients recently asked them about a pet transportation service, and, naturally, I gave them your card.

I will gladly recommend your company to anyone in need of any pet related services and will spread the word! The service you have given us and your genuine care and empathy has made our family true believers in your organization and in the sincere goodness of others.

With deepest gratitude,


Jackie Nasralla
By The Johnen & Knutt Family Cobra on Jul 05, 2014
Dear PetRelocate.Com:

Thank you so much for the extraordinary lengths you underwent to run around like chickens with your heads cut off - with our very last minute request while our German Shepherd Zulu was already mid-air / on route. Words cannot truly express all of the hard work and the unbelievable things you made happen (which you made appear effortless but for which I KNOW you more than earned your keeps).

The airline suggested we contact PetRelocate.Com after many mishaps/mis-steps they made - saying that PetRelocate.Com can address all of our export/import issues, handle customs, and all of the required documents; and do so in a flash; after everything we underwent at that point I was very scaptical.

However, I was in a state of total panic. I conducted an online search in my attempt to research PetRelocate.Com. I was immediately assured that they are the subject matter experts and regularly handle these type of situations, often, dealing with the broker, coordinating CBSA, CFIA, working with the airlines locally and internationally, etc.

I was extremely impressed with the representative’s knowledge and compassion for our plight. I subsequently took action to ensure to get all of PetRelocate.Com’ documents to them, while PetRelocate.Com simultenously connected with all parties concerned (much like a conducted doing their job with ease, poise, and professionalism) as I was emailing PetRelocate.Com my documents, they already had their driver, broker, and papers on stand by at the Airport, ready to pick up our dog. I was actually on the line as my PetRelocate.Com Relocation Specialist spoke with the airline agents/managers/CFIA/CBSA; I clearly heard not just the amount of work being done but the level of drive that was being put for as PetRelocate.Com’ advocated so strongly for our beautiful dog. At every step, every obstacle, was met with instant answers and consulting orchastred by their very experienced staff. Before the government or airline knew it, our dog was released.

All of a sudden we were informed that there’s a heat embargo and the dog wasn’t able to fly from the arrival city to us at final destination. Although totally devestating and traumatic news for me and my family; for PetRelocate.Com it was just another run of the mill day and they made us feel so comfortable by sending along photos and video of our dog in their home-style boarding facilities; having a great time and being cared for by their Pet Care Specialists who you could tell were true animal loves.

The next day PetRelocate.Com Zulu on the flight and he arrived the following day; what a relief, thank God for PetRelocate.Com. I honestly cannot describe how lucky and deeply grateful we are for PetRelocate.Com’ existence. They were so professional and understanding of how much our pet means to us, making those few extra phone calls to assure me of his ongoing progress gave me such relief.

In my own personal profession as a police officer I deal with a lot of Fraud, and of course I had my concerns, but in the end I would recommend PetRelocate.Com to anyone without any reservations.

Thank you for creating this phenomenal business and for your support staff who obviously all worked as a team to help us in such a dire circumstance.

With our sincere appreciation,

The Johnen & Knutt Family
By Rick Anderson German-Shepherd on Jun 29, 2014
Dear PetRelocate.Com:

Thank you so much for your outstanding and professional service in dealing with the shipment of my dog.

The airlines complicated a very simple procedure to the point of almost not being able to complete the shipment, but you were able to make pick-up and transferring of the dog through airlines, and over night boarding of the dog into a very simple and well handled task.

Your professional manner and follow up are exceptional. I was thoroughly impressed by your remarkable service; after your pick-up and deliver are completed you take the time and consideration to contact the new owner to see if the airlines got the dog to them, and then contacted me to let me know. This is way beyond the normal scope of service provided by other businesses today.

Sincere Thanks for the peace of mind and trustworthy commitment to our loved and special friends when no one else seems to consider it any more than a box of cargo.

Keep up the good work,

Rick Anderson
German Shepherds Breeder
By World Pet Travel Rook on Jun 02, 2014
I was very pleased with PetRelocate.Com performance and professionalism during the entire process. The move was a bit out of the ordinary and your willingness to accommodate and execute the move without a hiccup was much appreciated by me and the owners.

Thanks again!!

World Pet Travel
By Chris & Courtney Thrush on May 14, 2014
Dear PetRelocate.Com,

Thank you for your hard work in bringing our dogs from Nova Scotia to Alberta, it was no easy feat. From the flight restrictions due to the time of year, and weight, the ridiculous Ontario law against Pit-bulls (which makes me very angry) and the overnight stay, it was a long journey for the dogs. I know that without the expertise of the PetRelocate.com team we would not have been able to get them here. You literally changed a national policy which states that Pit Bull dogs are prohibited from traveling and interlining through Ontario; you are unbelievable. When everyone else gave up on us, you rose to the occasion and dug in your heels and worked with the airlines and local government to change this policy, bravo!

The airline staff at the airport echoed your sentiment that shipping animals via "cargo" is the smartest way to go because it is less stressful for the dogs. He said the baggage way is very loud and there is a lot of commotion, he has seen animals go through there and they come out and their nerves are shot. This way (cargo) it is much quieter and far less stressful.

I think that if it were not for the excellent care and professionalism of PetRelocate.com demonstrating it leadership by providing the airline the guidance and support it needed, that the dogs would have been stressed out and upset.

The overnight stay with you was a good break for them on the long trip, they got to have some treats and exercise, what dog doesn't love treats?! They arrived in their new home in good spirits and have acclimated quickly. I cannot thank you all at PetRelocate.com enough for the care and attention you provided in relocating the dogs all the way from Sydney, Nova Scotia to Raibow Lake AB.

Thank you!

Chris & Courtney
By Monique, Zoe et Sacha Antlion on Apr 23, 2014
Good evening PetRelocate.Com!

I just received a phone call from my sister confirming Sacha and Zoe's arrival. They were both very happy looking pups and I kindly say thank you for all you did. My sister was also very impress with the type of cage the pups were shipped in.

It was a last minute request and you guys made it stress free for me. I immediately trusted your service as soon as I first spoke to one of your personnel.

Last night when the girls were picked up the gentleman was very kind towards the pups making it easier for me to let them go. :)

I really appreciated to get that phone call this morning from the lady who transported them to the airport who reassured me that the girls had a good night and were checked in at the airport.

I will not hesitate using your service again if require in the future.

Merci !

Monique, Zoe et Sacha :)
By Caitlin & Molly Python on Apr 10, 2014
I want to thank you from the bottom of my heart for treating my Molly like your own! We have moved safely and settled into our new home on the Arctic Circle. I don’t know what we would have done without you; you truly went above and beyond. I hope I do not need to transport Molly for a long time, but when I do I will be using PetRelocate.Com!

I cannot thank you enough!

Caitlin & Molly
By David Johnson Skink on Mar 19, 2014
Dear PetRelocate.com,

Thank you for doing such a great job in getting our cats from France to Canada.

I really feel like you went above and beyond the call of duty and I will not hesitate in recommending you to our friends in the future. The cats are doing well and have settled into their new home quite nicely.

Thank you again for all of your incredibly hard work.

Best regards,

David Johnson

By Debbie Lezar Shrew on Feb 22, 2014
Thank you PetRelocate.com for the outstanding service you provided with the import of my cats from South Africa. While the sending agents had neglected certain critical aspects of the export procedure, your continuous assistance and feedback helped keep my concerns at bay. As a result, I received my cats on time and in excellent spirits and health.

You really went out of your way by contacting me at all times, over any query I had, even when this inconvenienced you, and by assisting with the collection of my cats that took until midnight!

I really appreciate it and would not have been able to do it without you. Thank you!!! I will recommend you without any reservations.

Debbie Lezar
By Anita & Ikenna Praying-Mantis on Feb 07, 2014
Dear PetRelocate.com,

I want to reach out to you to express our gratitude.

I make a practise of thanking people when a job is well done. So often we just complain when we don't like something, that's not healthy. Therefore, I will take a moment to let you know I appreciate so much what you have done for us.

Our dogs (Nancy & Kokopelli) are adjusting very well to their new kennels. I have done kennel training before, but it has been a while, and I certainly appreciate the uselful tips you provided us to introduce the dogs to their new ‘homes’, they’ve worked beautifully.

Also, thank you for getting the kennels delivered to us so quickly.

Thank you. Thank you. Thank you. This is all such a big relief to me.

Have a great weekend.

Warm regards,

Anita & Ikenna
By Pamela O'Donnell Lemming on Jan 15, 2014
I am writing to express my thanks for your assistance in getting Tula and Hurley to Ecuador.

After calling every airline flying to Quito (about a dozen) with all not having any useful information or telling my they could not ship my dogs, I was beginning to despair.

When I contacted you, I was very pleased by the prompt response and by your obvious knowledge of the options available.

While I know my 95 pound Dogo Argentino is not at all aggressive, convincing the airlines was quite another thing and your personal contacts at the airlines helped greatly.

When American Airlines changed their requirements at the last minute and required that ridiculous, custom-made wooden crate, it would have been impossible for me to deal with without your assistance. You were able to save the situation by finding someone to provide the crate quickly and by convincing the airline to not charge me a higher fare due to the heavier crate.

The additional help in getting Tula picked up in Fort Lauderdale and driven to meet me in Miami was another key service you provided, allowing me to get both dogs to Miami on the same day.

Finally, the vet you lined up to handle the paperwork in Miami was good and all proceeded according to schedule, allowing me to get the dogs on a flight first thing the next morning. Ecuadorian customs was a bit more of a challenge but we did eventually get the dogs released the same night we arrived.

All this to say, I could not have done it without you. Thank you so much for the excellent service.

Pamela O'Donnell
Ambassador/Ambassadrice/Embajadora
Canadian Embassy/Ambassade du Canada/Embajada de Canada
By Dale Sherman Chickadee on Dec 11, 2013
Their private home visits help a lot. I had to travel for work over the past few months and needed someone to take care of my dog until I returned. The sitter was excellent and diligent in showing up. I'm very happy I have someone I can rely on.
By James Shaver Black-panther on Nov 30, 2013
VIP Sitters saved my vacation. My brother was supposed to pet sit my pug while we were away in St. Lucia and he cancelled on us at the last minute. I called around frantically looking for a replacement but no dice. It was late the night before our trip when I found VIP Sitters online and they actually picked up. I arranged for a person to come by and walk Gordo every day we were away.
By Jen & Matt Wallaby on Sep 14, 2013
When we moved to Calgary this past summer we had a little dog to take as well as one very big snake. I was really surprised at how much they can do. They can ship basically any animal you have in your home to anywhere in the world. We brought the dog with us. The snake arrived right on time a day after we did. Many thanks!
By Karen Heath Toucan on Apr 28, 2013
I’ve been a cat owner for life, usually at least two. Over the last couple years an account management job has made this difficult as I’m away from home probably one week out of three. You can only ask friends to come over so often but my big worry was of course giving my keys to a company I don’t know. After six months with VIP Sitters I’m more than happy. I only call them when I have to but some trips stretch out to five days or more. They’ll even collect your mail if you ask.
Living without our cats during our winters in Florida is out of the question! VIP takes care of the paperwork, transport, and everything. We leave them at one airport and pick them up at the next. Perfect!
By Marge B. Cat on Feb 14, 2013
I came across VIP Sitters when planning my January in Arizona. I have a bit of a menagerie at home—some fish, lots of plants, and a parakeet. They came over a few times and took care of the little things. It’s a bit much to ask a friend to handle this for a month and I have a certain peace of mind leaving it with professionals. I was impressed with the check in system they use and they provided credentials on their staff without my asking. Would definitely recommend the service.
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Email address: ask@vipsitters.com
At VIP Sitters we offer a variety of pet care & home sitting services to meet our clients' every need. Our commitment to provide an elite service is assure by our guarantee to our clients. Since our founding we have consistently demonstrated our ability to deliver on our promise of service excellence. Information Exchange: Our customers receive progress reports on their pets' daily activity through our unique Report Card® system. Added Flexibility & Convenience: Our clients enjoy our round-the-clock service and are welcomed to order any of our services with little or no notice. Wide-Service Area: Our service area coverage is second to none, with Pet Transportation from anywhere to anywhere in the world and local services in the Greater Toronto Area (GTA), including York, Peel, and Durham regions, as well as the Burnaby Area in Vancouver. Customer Oriented Service: We maintain professional records and treat our clients with the utmost level of respect, doing so with a humane and business-friendly spirit. We strive to provide a caring and professional service, while demonstrating a down to earth mentality. Open Communication: All who visit our site or contact our office are encouraged to provide feedback on our service and as well as our product & package offerings. We encourage open and honest dialogue with anyone who contacts us, and view feedback as a helpful tool to enable us to grow as people and as a company.
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