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VIP Pet Services

Servicing Toronto and GTA, Toronto, ON
35 reviews
Claim this business Last updated: Over a year ago
About VIP Pet Services

At VIP Sitters we offer a variety of pet care & home sitting services to meet our clients' every need. Our commitment to provide an elite service is assure by our guarantee to our clients. Since our Go to full description...

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VIP Pet Services, Toronto Reviews (35)

35 reviews
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1 Star
By Mike Maughan on Dec 21, 2014
Took good care of a most unusual pet
Dear Pet Relocate,

Life can offer unforeseen turns of events and unexpected directions at times. We are just your average young couple with a not-so-average pet: a 250 pound Potbelly Pig named Ludwig. Ludwig is 3 years old and had lived his whole life in our home in a little Northern Canadian mining town, until my wife and I decided we were going to move to England this past Autumn.
This was a unique case to say the least, as Ludwig was classified as both a farm export, due to his swine species, and a pet traveller because we technically are not farmers, and he did not truly fit into either category. The logistics, paperwork, timing, and costs looming ahead were looking nearly insurmountable, and we were admittedly a little lost by all the steps involved in the process.

The Pet Relocate team came through for us with flying colours. We looked into the possibilities of who could help us in working out the requirements for a rarely-moved animal, and doing it all by a very strict deadline, and after approaching several agencies on the matter, it became clear that Pet Relocate were the ones willing and eager to take on this challenge.

They understood that we were not either commercial farmers with animal shipping experience or regular travellers with the knowledge of in-and-outs of international travel, we were just an average young couple looking to move their life to a new country. Pet Relocate absolutely went out of their way at every turn to make sure we were taken care of, that all our contacts and documents were in order, and to get us the best possible rates while they were at it, for what otherwise would have been a very unaffordable move.

Myself, my Wife, and our dear Pig Ludwig are now set up very happily here in England, and Ludwig is enjoying the mild weather and continually soft ground here everyday!
We will always be grateful to Pet Relocate for how much they helped us along the way, and would recommend only their services to anyone for bringing your cherished animal family members with you on your journeys.

All the best,

Mike Maughan
By Marvin & Marsha McGregor on Nov 02, 2014
Heartfelt gratitude
Dear Pet Relocate,

Marv and I want to express our heartfelt gratitude for the relocation of our three dogs from Winnipeg to Cotacachi, Equador in October of this year. As you are aware our pets are our children so needless to say we were neurotic parents, especially when we heard they were flying Winnipeg to Toronto, Toronto to Amsterdam and then to Quito, Ecuador. Your professionalism, excellent communication and, yes your sense of humour assisted in alleviating most of our anxiety.

Your detailed instructions as to how to prepare the dogs for the flights, the preparation of their kennels, the necessary vaccinations and procedures for the required paperwork were invaluable. We would have never been able to coordinate all the aspects of moving our 2 Bearded Collies and our medium sized Terripoo, together on the same flights.

The dogs arrived the afternoon of October 7th and were released after lunch on the 8th. The team you arranged to process their release were friendly, professional and efficient. They also could communicate in both Spanish and English so I was able to be aware of what was happening at all times.

Our dogs arrived calm and relaxed. It was apparent they had received excellent treatment at all stages of their trip.

Once again many thanks to your entire team. We highly recommend anyone moving pets to not hesitate to utilize your services.

We would be pleased to talk/correspond with anyone considering this option.

Warmest regards

Marvin & Marsha McGregor
By Katya Burns & pets on Oct 18, 2014
Two cats and two dogs
PetRelocate.Com did a fantastic job helping me to care for my many pets: two cats and two dogs. I think it would be fair to say that I can't imagine how my pets would have made it without PetRelocate.Com.

In November 2005, I was in Kathmandu and my two lovely kitties were with a friend in Boston. When my friend emailed that she could no longer care for my cats, I contacted PetRelocate.Com. They were outstanding! Their shipping specialists made all the arrangements, one flew down to Boston, took my kitties to their vet to update their shots, flew them back to Toronto, and a VIP Sitter cared for them for five months until I returned to North America.

I don't know of any other service that would undertake this kind of work and perform it in such an amazingly helpful, professional, and kind manner. When I got home five months later, my beautiful kitties were happy and purring. What a wonderful reunion that was!a

Some months later, PetRelocate.Com again saved my animal family when they helped me to bring my two beautiful rescue dogs from India to New York. PetRelocate.Com met me and my dogs at the airport in New York when we arrived after 40 hours in transit, drove us home, and helped us through the first difficult days while my dogs adjusted to life in the West.

Since then, my dogs have boarded with PetRelocate.Com when we visited Toronto and they had a great time.

It's crazy, I live in New York City, but any time I am looking for reliable pet care, I always think of PetRelocate.Com in Toronto first.

Thank you so much, we are all your fans!

Katya Burns, Tiggy, Shere-khan, Benny, & Terry
By Aliya Khan on Oct 11, 2014
Knowledgeable, friendly, and there whenever I needed them
PetRelocate.Com were an absolute Godsend at a time I needed them most.

They were knowledgeable, friendly and there whenever I needed them, from lengthy conversations to a quick question or two, nothing was too much trouble for their team of professionals.

They went above and beyond to make sure I felt comfortable with the process and confident there would be no problems when my dogs arrived in the UK. They were also the most reasonably priced transportation company I found, charging half of what their competitors quoted!!

I highly recommend them, the team know what they are doing, and their love for the animals they work with is reflected in the excellent work they do. Words cannot describe the feeling of joy when my pet family arrived in the UK, in perfect health and excited to see me, and that was all down to PetRelocate.Com and their great staff.

Thanks again!

Aliya Khan
By Nathalie Y on Sep 25, 2014
Stella's Story
Stella had to relocate internationally and the largest kennel was not high enough to fit her tall stature.

After consulting with the client, PetRelocate.Com shipped the client a custom made kennel extension kit which worked perfectly.

During her travel Stella chipped one of her beautiful nails. PetRelocate.Com sprung into action and obtained a mobile veterinarian to treat Stella right at the airport.

By the time the veterinarian had completed the treatment, Stella missed her connecting international flight. Stella was cared for by PetRelocate.Com over the weekend and by Monday was in her owners' arms at her new home. Stella's owner wrote PetRelocate.Com:

Dear PetRelocate.Com,

Thanks for all your help!

You were awesome at every step of the move.

Stella is now happily enjoying her new bed and new house!

Cheers, Nathalie Y
By Elaine Haygood on Sep 04, 2014
A bird from Italy
I had a great experience working with you on on the birds’ move. Thanks for always being available as I know much of this move was crazy last minute. I would love to work with you again in the future. Oh and I “liked” PetRelocate.Com on Facebook.

Elaine Haygood
By Bob and Patti Bowman on Aug 19, 2014
Cocker Spaniel in the Virgin Islands
Dear PetRelocate.Com:

I wanted to thank everyone in your company for the fantastic and prompt service in relocating our Cocker Spaniel Sterling into the Virgin Islands (something that seemed to be impossible to do according to every airline we called - and we called them ALL).

Everyone in your team from the caring person who initially answered our call to the veterinarian which you arranged for us here in the Islands, has been so caring and professional.

For Kyle, PetRelocate.Com' true star, your next profession should be magican because I do not know how you made everything happen and did it so quickly, within days. I would not hesitate to recommend your company to anyone and would be more then happy to provide a recommendation.

Sterling is causing quite a stir on the island, as not many people have seen a Cocker Spaniel before.

Once again, our sincere thanks for making our move so much easier and for reuniting us with an important member of our family.


Bob and Patti Bowman
By Jackie Nasralla on Aug 12, 2014
Genuine care and empathy
Dear PetRelocate.Com:

Thank you so very much for all the help you gave us getting our German Shepherd Zeus shipped out to California under difficult circumstances.

The care you gave to the dog, was second to none. I cannot praise your company highly enough and would recommend your services without hesitation. You went far beyond our expectations and turned a potentially harrowing experience into a pleasant one.

Your shipping specialists were absolute angels and our thanks to your team of humane, consumate professionals for providing Zeus with such a calm and caring journey.

Today, our boxes & cases were picked up by a removal firm who told us that one of their clients recently asked them about a pet transportation service, and, naturally, I gave them your card.

I will gladly recommend your company to anyone in need of any pet related services and will spread the word! The service you have given us and your genuine care and empathy has made our family true believers in your organization and in the sincere goodness of others.

With deepest gratitude,

Jackie Nasralla
By The Johnen & Knutt Family on Jul 05, 2014
The airlines themselves recommend Pet Relocate
Dear PetRelocate.Com:

Thank you so much for the extraordinary lengths you underwent to run around like chickens with your heads cut off - with our very last minute request while our German Shepherd Zulu was already mid-air / on route. Words cannot truly express all of the hard work and the unbelievable things you made happen (which you made appear effortless but for which I KNOW you more than earned your keeps).

The airline suggested we contact PetRelocate.Com after many mishaps/mis-steps they made - saying that PetRelocate.Com can address all of our export/import issues, handle customs, and all of the required documents; and do so in a flash; after everything we underwent at that point I was very scaptical.

However, I was in a state of total panic. I conducted an online search in my attempt to research PetRelocate.Com. I was immediately assured that they are the subject matter experts and regularly handle these type of situations, often, dealing with the broker, coordinating CBSA, CFIA, working with the airlines locally and internationally, etc.

I was extremely impressed with the representative’s knowledge and compassion for our plight. I subsequently took action to ensure to get all of PetRelocate.Com’ documents to them, while PetRelocate.Com simultenously connected with all parties concerned (much like a conducted doing their job with ease, poise, and professionalism) as I was emailing PetRelocate.Com my documents, they already had their driver, broker, and papers on stand by at the Airport, ready to pick up our dog. I was actually on the line as my PetRelocate.Com Relocation Specialist spoke with the airline agents/managers/CFIA/CBSA; I clearly heard not just the amount of work being done but the level of drive that was being put for as PetRelocate.Com’ advocated so strongly for our beautiful dog. At every step, every obstacle, was met with instant answers and consulting orchastred by their very experienced staff. Before the government or airline knew it, our dog was released.

All of a sudden we were informed that there’s a heat embargo and the dog wasn’t able to fly from the arrival city to us at final destination. Although totally devestating and traumatic news for me and my family; for PetRelocate.Com it was just another run of the mill day and they made us feel so comfortable by sending along photos and video of our dog in their home-style boarding facilities; having a great time and being cared for by their Pet Care Specialists who you could tell were true animal loves.

The next day PetRelocate.Com Zulu on the flight and he arrived the following day; what a relief, thank God for PetRelocate.Com. I honestly cannot describe how lucky and deeply grateful we are for PetRelocate.Com’ existence. They were so professional and understanding of how much our pet means to us, making those few extra phone calls to assure me of his ongoing progress gave me such relief.

In my own personal profession as a police officer I deal with a lot of Fraud, and of course I had my concerns, but in the end I would recommend PetRelocate.Com to anyone without any reservations.

Thank you for creating this phenomenal business and for your support staff who obviously all worked as a team to help us in such a dire circumstance.

With our sincere appreciation,

The Johnen & Knutt Family
By Rick Anderson on Jun 29, 2014
Outstanding and professional service
Dear PetRelocate.Com:

Thank you so much for your outstanding and professional service in dealing with the shipment of my dog.

The airlines complicated a very simple procedure to the point of almost not being able to complete the shipment, but you were able to make pick-up and transferring of the dog through airlines, and over night boarding of the dog into a very simple and well handled task.

Your professional manner and follow up are exceptional. I was thoroughly impressed by your remarkable service; after your pick-up and deliver are completed you take the time and consideration to contact the new owner to see if the airlines got the dog to them, and then contacted me to let me know. This is way beyond the normal scope of service provided by other businesses today.

Sincere Thanks for the peace of mind and trustworthy commitment to our loved and special friends when no one else seems to consider it any more than a box of cargo.

Keep up the good work,

Rick Anderson
German Shepherds Breeder
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At VIP Sitters we offer a variety of pet care & home sitting services to meet our clients' every need. Our commitment to provide an elite service is assure by our guarantee to our clients. Since our founding we have consistently demonstrated our ability to deliver on our promise of service excellence. Information Exchange: Our customers receive progress reports on their pets' daily activity through our unique Report Card® system. Added Flexibility & Convenience: Our clients enjoy our round-the-clock service and are welcomed to order any of our services with little or no notice. Wide-Service Area: Our service area coverage is second to none, with Pet Transportation from anywhere to anywhere in the world and local services in the Greater Toronto Area (GTA), including York, Peel, and Durham regions, as well as the Burnaby Area in Vancouver. Customer Oriented Service: We maintain professional records and treat our clients with the utmost level of respect, doing so with a humane and business-friendly spirit. We strive to provide a caring and professional service, while demonstrating a down to earth mentality. Open Communication: All who visit our site or contact our office are encouraged to provide feedback on our service and as well as our product & package offerings. We encourage open and honest dialogue with anyone who contacts us, and view feedback as a helpful tool to enable us to grow as people and as a company.
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