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Jade Electrolysis, Victoria Reviews (2)
Tony helped me!
I do not think it would take a year to know if the treatment was working.
I wish the person taking the appointment could have provided directions.
I was a client of Jade Electrolysis in Victoria for over 1 full year and I did not see significant results. I continued to attend these appointments as I believed that they would honor the 'money back guarantee' that they advertise. It is this 'guarantee' that supported my decision to give them my business as opposed to other electrolysis establishments.
I was told by the electrolysist that body work was guaranteed in 8 treatments and that facial work was in a time frame of 1 year. I asked for a written guarantee including the time frame of completion and was given rough numbers scribbled on a scrap of paper. Twice I discussed my concerns with the operator about not being happy with my results, and, more specifically that I wanted to make sure appointments were properly scheduled and spaced so that I did not risk violating the guarantee. I was brushed off and my concerns were not addressed.
On my final appointment, over a year after starting treatment, I again brought up my concerns and was told that I did NOT have a guarantee for my treatment. Furthermore I was told that it would be approximately 6 more months to complete treatment.
I cannot comment on the quality of treatments nor on the professionalism of other Jade centre's but I can comment on my experience at the Victoria BC Jade clinic. I do not feel that the quality of treatment was good at all and the customer service was not great. In addition, their advertisements are focused on a guarantee which was NOT honored in my case. Also, while their mission statement includes transparency and communication, their guarantee is not clear at all and communication was not professional.
If I were in another persons shoes shopping around for an electrolysis clinic I would not go here unless you get a detailed guarantee on your treatment plan complete with number of treatments and/or time frame.
I am someone who is desperate to see my hair issues resolved, and I feel that this desperation was the reason that I kept going to appointments against my better judgement.
Trust your instincts, I wish I had. I'm out well over $1200 and don't see improvement
Something is not adding up for me with this review. As a client who has had body electrolysis done before, I know that $1200 over a year for body work, is not much at all; even if you were just getting your armpits done. Also, I know that Jade's guarantee is only effective if you have the proper freezing done (I chose not to, so I wasn't eligible), and again, that is an extra expense and also does not equate with only $1200 for a years worth of work being done.
Money aside, there are so many other factors that we do not know here: did you keep up with the schedule set by the electrologist? This is important as it has to do with hair growth cycles. Did you wax/tweeze/have laser in between treatments? Waxing and tweezing will affect the area being treated in a negative way. Did you make appointments long enough to make sure that the area could be completely cleared each time? If you are not, it is going to take longer, you will have more visits to make as each hair cycle needs to be cleared.
I feel as though there has been a lot of information left out in this review, and we only know the one side of the story...