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Sentinel Storage Richmond

11151 Bridgeport Road, Richmond, BC
27 reviews
Business claimed Last updated: 7 months ago
Listed in: Self Storage
About Sentinel Storage Richmond

Richmond Self Storage Servicing North Richmond near the Oak Street Bridge. Access: 6:00 a.m - 11:00 p.m - 365 days a year Go to full description...

Contact information

Phone numbers
Fax numbers
604-304-2912
Business hours
Today: 8:00am - 6:00pm
Business website

Images and videos (11)

Sentinel Storage Richmond, Richmond Reviews (27)

4.4
27 reviews
5 Star
20
4 Star
4
3 Star
0
2 Star
2
1 Star
1
By non-member120459 on Nov 29, 2016
Sentinel Storage Richmond Review
Compare to other storage unit provider, Sentinel Storage is relatively new and clean. All their units are indoor so even during the cold rainy days of Vancouver, you still will be comfortably dry when you are moving your stuff. The system is also very advanced. Each unit is provided with barcode to activate/de-ativate during your use. The whole location is brightly lit 24/7 with surveillance camera.
#2504
By Ray on Sep 08, 2016
Place is clean and secure
Place is clean and bright and very secure. Staffs' service are very good.
By clgreenfairy3 on Aug 10, 2016
very convenient
it is very convenient and clean place , and good service, but quite a little bit expansive.
By non-member124936 on Jul 14, 2016
Service
Have to reiterate same review. Great friendly service and very clean/warm facility.

We have had nothing but exceptional service at the Sentinel Storage facility on Bridgeport Road in Richmond. Isabella has been so helpful and accommodating. For our needs, having access to the truck to transport cages has been incredibly useful. The site is immaculate and very easy to access. If there were a 10 rating the staff/facility would be a 10.

Melanie
President
Greyhaven Exotic Bird Sanctuary
By non-member124925 on Jun 30, 2016
Sentinel Storage Richmond
Very bright, clean and tidy storage space with very friendly staff!
By non-member98831 on Feb 17, 2016
Professional service
I was very pleased with the efficient and professional service when I enquired in person about the storage options. Danielle was courteous and answered all my questions. She didn't hesitate to accommodate my request to see the locker.
By Dianna Greenlay on Feb 16, 2016
Service is great
I am very pleased with the service that I have received with the rental of my unit #1609. The staff have been so helpful and courteous. Also everything is so clean and bright . Thank you. Dianna
By Shannon672 on Jan 15, 2016
Disappointed
Began my storage in October before heading overseas and the service was great. I liked the location and the staff were very friendly.

Since then I visited the site twice in December and it was locked up tight. I rang the buzzer and waited more than 30 minutes but no one returned.

When I signed up I requested all correspondence be sent via email which was seemingly ignored. I went to pay my bill for the month and saw I had a rent increase which I was unaware of. Larry told me he was filling in and a letter regarding the rent increase was mailed with no proof of being returned to their office. Why would you mail it and not email it? Isn't it good business to make sure your customer actually receives the notice, especially when their address is outside of the country?

Very disappointed that I was not only ignored and then stuck with the bill for their mistake. Should your staff had been on site when I visited I would have been made aware of an increase.

Very bad business.
By NewToStorage on Oct 13, 2015
Helpful and informative
I recently phoned Sentinel to inquire about storage space availability. They were very helpful and professional. I felt comfortable talking with Sully about my storage needs and feel confident that Sentinel would be a safe place to store my keepsakes.
By s13725340380 on Oct 06, 2015
Overcharge! Charge my late fee even for preauthorized credit card payment!
Overcharge! Charge my late fee even for preauthorized credit card payment!

No reply for my email request the problem.

Unit 2319
By Milkfiend on Jun 10, 2015
Excellent customer service
I was storing my entire house for a short term and was unsure what size of storage locker I would actually need. I was concerned about being "up sold" into a larger unit I didn't need. I found the staff at Richmond Sentinel to be extremely helpful. They even sent me photos of the exact lookers I could choose from to help me envision the space!

Moving is and out of the building is easy with the so many carts and wide hall ways but obviously vey secure with your passcode! I would recommend this place to everyone!
By rlaw604 on Jun 04, 2015
My Storage Space
- easy access
- secure and safe
- inside facility: avoid rain, cold, storm, humidity, sun
- tiptop service
- best customer care
- great customer experience
By alpgadawg on May 01, 2015
good space
The staff has always been helpful and effective...never had any issues with billing.The space is clean..everything you would expect at a storage facility
By gurupeter on Apr 22, 2015
Best Storage in Richmond .
This storage facility is well run always clean with lots of parking and provides easy access to the lockers. Lisa and Sully go the extra mile to make me fell like as valued customer as does Ken on the weekends.i would have no problem recomending this storage facility to my family, friends and associates.
By non-member82350 on Mar 02, 2015
Great place great staff.
The facility is spotless and bright and the staff are friendly and efficient. Though I've only interacted with him a couple of times, one of the staff members there always greets my by name. I wish I could return the favour!

Sentinel is an excellent storage facility.
By t1820 on Feb 05, 2015
Efficient and friendly service
They were then very effective and friendly in taking me through the pricing, terms and conditions, and the signing up process. They gave me a great impression.
By Abbey D. on Dec 01, 2014
Sentinel Storage Richmond
I've been a client for over 3 years and have been very satisfied with this storage facility. The place is clean and well maintained. They have competitive prices and hassle free payment options. I have never had any issues with this place and intend to stay as a customer as long as I need it.
By Stanley Chang on Dec 01, 2014
great place and easy access
I have been the customer for this storage place for years, I have nothing but good thing to say about this place. the storage place is nice, clean and neat and mostly importantly it's 24 hr accessible which is a big thing for me as a customer. if you ever need to look for a place to storage stuff, Sentinel Storage is the place to be. keep it up !!!
By Mac on Nov 25, 2014
Great Place
I have been storing my RV at this location for 5 years. Both the Manager, Lisa, and her assistant, Sully, have gone out of their way to assist me.

Their service has been excellent.I recommend it without reservation.
By ddtnt2000 on Nov 16, 2014
Best Choice
I have used SentinelRichmond for years.
Stuff I placed in storage is very safe. Also their online billing system is very reliable to me too.

- Yu-Chang Tseng
By Chula on Nov 10, 2014
Sentinel Storage
Clean and very organized facility. Knowledgable, efficient and courteous staff.
By raissa on Nov 03, 2014
Good Customer Service! Top Notch Facility!
The storage facility was a bit in the expensive side but it was well worth it! Facility is clean, convenient and secure, Staff is knowledgeable and friendly!

I would definitely recommend this to family and friends!

Raissa
By Kirstenbr on Nov 02, 2014
Awesome customer service, impeccable facility, reasonable rates!
Sentinel storage continues to impress me with excellent service and impeccably clean facilities! The office is open 7 days a week, and the after hours entry is greatly appreciated. After much research I chose Sentinel and have never been disappointed. Highly recommended.
By non-member126461 on Oct 29, 2014
Excellent Service
Knew I needed storage but had no idea what size. Went into sentinel storage and met with Lisa. She was so helpful and knowledgable. I wound up getting the best size which was bigger than I had thought but everything fit nicely and she was bang on with what I required. Best price. Fantastic staff. They have a moving truck as well which I will be using in the future.

Thanks, Lisa.
By non-member77692 on Oct 23, 2014
Great customer service and superb storage facility
This self-storage business is exceptional. The customer service is terrific -- the office staff is helpful, professional, and polite. The storage units are new and clean, and the facility is beautiful. Highly recommend.
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Additional business details

Email address: reservations@storagevaultcanada.com
Payment methods accepted: cash, visa, mastercard, american express, debit card, personal cheques
Public Storage Units and Outdoor Storage – Affordable Options With over 35 years in the business, we’ve come to know what customers want when it comes to public storage – secure storage, affordable storage, convenient access and options when it comes to storage units. In response, our Richmond storage location offers both indoor heated units of various sizes, as well as outdoor storage options for your recreational vehicles. Not sure what size of storage unit you need? We would be glad to help. Contact us now.
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