401 Dixie Mazda

This place has been an absolute nightmare from start to (hopefully sometime) finish.
Placed a deposit on a bmw x5 they had in order to hold it as I am 2 hours away and didn't want to waste a trip to find out it had sold (deposits are fully refundable, this is their policy as is standard at most if not all reputable dealers).
The very first call I received was unintelligible, they used a cellphone with horrible reception and I could only understand half of what they were trying to communicate. I was able to at least communicate to the salesman the time I was planning on arriving to view the car. An hour before the agreed on time I received another call stating they had another customer interested and asking me what I wanted to do. I again stated that I was still far away and actually running a bit behind. The salesman acted irritated that I somehow wasn't going to be there immediately (earlier than my appointment) and reluctantly agreed to my appointment.
I took the 407 to ensure I'd be there as soon as possible, and doing so I was only a few minutes later than my original appointment anyway.
We walked in and told the person who greeted us that we had an appointment with Ayman, who then pointed us toward that man and said he's busy and to wait in the lounge. Ok. Now apparently that had no idea who was who because Ayman thought I was the person he was with.... No. When he did figure it out he brought us to his desk in typical fashion and started his routine. We had no interest in the used car salesman act, we knew what we wanted and it was to see the car. As he went to get it prepared (he had plenty of time to do this before we arrived) we had full view of the papers on his desk. The "cx50 quiz" that he had notes on was all we needed to see to understand this was no professional. In 2022 if you need to make a note that cvt stands for continuously variable transmission you probably shouldn't be selling cars. But none the less we continued on. I would like to also mention that I put the deposit down in my name and was the sole contact, but when dealing with the salesman he looked to the person he assumed was the father and focused there instead of the person whose information he had. All things considered we did not have a good feeling about a purchase from this dealership and we decided to walk away and make our purchase at a Pfaff dealer. I asked the salesman for my deposit back and he left for a while then came back to say their financial manager was no longer there so they couldn't do it until Monday (this was Saturday). Fine, no problem.
Monday comes, no contact, no deposit refund. I wait until Thursday, still nothing and the car I still have a deposit on is now sold (funny how that works). I call and ask what's going on, after getting the run around I'm told they'll talk to the financial manager and call me back. I get a call back any they tell me I have to now come back in to the dealership (I left this deposit online because I am 2 hours away) in order for them to be able to refund my deposit... Are you serious? I said absolutely not, you expect me to make a 4 hr+ round trip? I'm no stranger to credit card transactions and I'm certain you can make a refund without me present... They said they'll go back and speak to the manager again. Hours pass, no call. I call back asking what's going on. The guy mixes me up with someone else and asks me "what is my decision" I said all I need is my deposit... He then figured out who I was and aid once again he is going to talk to the manager and call me back. Well I've been sitting here typing this out and guess what, no call... All I can say is I am abundantly glad we did not purchase here and we've now purchased multiple vehicles from Pfaff and the treatment is remarkable. At this point they are begging me to file a chargeback, and to be honest selling the car whilst still holding my deposit has the break policy for sure if not more.
I gave them a chance, and let me tell you I recommend you steer clear and don't get trapped.

My time at 401 Dixie Mazda was very well spent. Great staff and service helped with all my questions.

Saroosh and John, nice guys, friendly, easy to talk to really help me out big time, if you wanna buy a mazda buy it from them they will get the job done thanks guys

I Albert Shkodra I'm really happy with the service I got from Sunny Majeed. He showed me the car I wanted he was able to understand my needs and wants and provide everything I asked and hoped for and I didn't have to deal with no headaches like I dealt at other Mazda office. I hope that everyone who needs a car gets to meet with Sunny Majeed because his a people person and very great person to deal with.

After countless number of dealerships, I had the pleasure of giving business to 401 Dixie Mazda. Our salesperson, Hassan quickly understood our needs and was able to meet all of our expectations. He was respectful, full of energy, honest and intelligent. Having been in the buyers market for over 3 months, I had my fair share of ambitious and misleading sales persons; however, Hassan demonstrates a genuine personality that is centred around true customer satisfaction. It is with great pleasure to recommend Hassan for your next Mazda. I will personally be considering coming back again and have no hesitation in recommending him to family and friends.

Saroosh was great with me. I was difficult to deal with ...yet, he was always pleasant, and worked a great deal for me!! He went above and beyond to arrange my pick up from Scarborough !!

Cheers

Saroosh was fantastic with me. I was not the easiest customer...yet, he was always pleasant, and generous. I will definitely look to work with him again..and will be referring my friends. Thanks Saroosh!

Ali M. (?) was helpful but could not answer detailed questions about the car.

I bought my 2014 Mazda 3 with Dixie Mazda and it was quite a pleasing experience. The staff doesn't pressure you into buying, they go over every detail and work around your budget. I would highly recommend talking to these guys before making a purchase anywhere else !

We usually dread going to car dealerships because of the sales pressures and hagglings that would ensue, but this was proven wrong when we step in at 401 Dixie Mazda. The product was well presented and explained as well as the financial aspects of the deal. No pressure was felt and all our questions were fully answered with satisfaction. Our hats off to your able and competent employees,namely: Ahmed Hussain, Junaid Raja and Imran Fozdar, for a hassle free and enjoyable purchase experience.

Very comprehensive service.

Hassan Azhar always carries a big smile and ready to help. He knows all the skills to do his job well.

Hassan Azhar adopts a good sales technique. He always displays a big smile on his face and ready to answer any question.

Great car buying experience with product specialist Hassan Azhar. I love my new Mazda3.

I had a great experience with Hassan Azhar. I went to another Mazda dealership but ended up at 401 Dixie Mazda because his customer service skills were great. He got what I wanted!

| ON | 11/19/2013

Great customer service. Excellent test drive with Laiq. Thanks, all was excellent!

I was there for the month end sale in October and 103.5 was live from their location. I won BonJovi tickets through their draw and went to the concert last night. Amazing experience overall and a nice bonus pair of tickets. Thank you Saroosh for the great service.

Hassan is an exceptional sales consultant. He is an asset to Mazda. I will recommend this dealership to my friends and family.

It was a great experience. I will recommend my friends to get car from this location too.

You are doing great work. Keep it up! (especially Jack Lin)

Jack Lin is a very good sales person and truly polite too.

I went into Mazda dealership just to browse and get an idea of the prices and my plan was to go to another dealership where my brother's friend works. However, Saroosh was absolutely amazing and found exactly the car I was looking for (demo, my desired mileage and price). He was extremely knowledgeable, personable and open to my criticism. He provided me a very thorough detail of all the features in Mazda 3 and convinced me that it was the right car for me. The best part is that he is still approachable and friendly even after I bought the car because I have called him a few times to clarify a few things and he is also approachable via email which I being a techy really love. Thanks Saroosh, we'll definitely do business again

My wife and myself were shopping for a new car for about 3 months and checked about a dozen makes, models, and dealerships.

So "zeroing" in on Mazda was done with a lot of decision-making by visiting 401 Dixie Mazda and meeting Mr. Ali Ahmed who treated us as a valued customer.

We are happy with your Product Specialist and the purchase of one of your products.

Hassan! He was a great salesperson; a pleasure doing business with him. He knew exactly what he was talking about.... he provided my family and I information about my vehicle (Mazda3 GS-SKY) without having to look at the vehicle's brochure (unlike another dealership I visited). All in all, great sales guy.... very enthusiastic and knowledgeable of products. THANK YOU!!!

Exceptional customer service from Hassan. Friendly, informative, deal maker. I would refer 401 Dixie Mazda to family/friends/colleagues.