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401 Dixie Mazda, Mississauga Reviews (30)
Placed a deposit on a bmw x5 they had in order to hold it as I am 2 hours away and didn't want to waste a trip to find out it had sold (deposits are fully refundable, this is their policy as is standard at most if not all reputable dealers).
The very first call I received was unintelligible, they used a cellphone with horrible reception and I could only understand half of what they were trying to communicate. I was able to at least communicate to the salesman the time I was planning on arriving to view the car. An hour before the agreed on time I received another call stating they had another customer interested and asking me what I wanted to do. I again stated that I was still far away and actually running a bit behind. The salesman acted irritated that I somehow wasn't going to be there immediately (earlier than my appointment) and reluctantly agreed to my appointment.
I took the 407 to ensure I'd be there as soon as possible, and doing so I was only a few minutes later than my original appointment anyway.
We walked in and told the person who greeted us that we had an appointment with Ayman, who then pointed us toward that man and said he's busy and to wait in the lounge. Ok. Now apparently that had no idea who was who because Ayman thought I was the person he was with.... No. When he did figure it out he brought us to his desk in typical fashion and started his routine. We had no interest in the used car salesman act, we knew what we wanted and it was to see the car. As he went to get it prepared (he had plenty of time to do this before we arrived) we had full view of the papers on his desk. The "cx50 quiz" that he had notes on was all we needed to see to understand this was no professional. In 2022 if you need to make a note that cvt stands for continuously variable transmission you probably shouldn't be selling cars. But none the less we continued on. I would like to also mention that I put the deposit down in my name and was the sole contact, but when dealing with the salesman he looked to the person he assumed was the father and focused there instead of the person whose information he had. All things considered we did not have a good feeling about a purchase from this dealership and we decided to walk away and make our purchase at a Pfaff dealer. I asked the salesman for my deposit back and he left for a while then came back to say their financial manager was no longer there so they couldn't do it until Monday (this was Saturday). Fine, no problem.
Monday comes, no contact, no deposit refund. I wait until Thursday, still nothing and the car I still have a deposit on is now sold (funny how that works). I call and ask what's going on, after getting the run around I'm told they'll talk to the financial manager and call me back. I get a call back any they tell me I have to now come back in to the dealership (I left this deposit online because I am 2 hours away) in order for them to be able to refund my deposit... Are you serious? I said absolutely not, you expect me to make a 4 hr+ round trip? I'm no stranger to credit card transactions and I'm certain you can make a refund without me present... They said they'll go back and speak to the manager again. Hours pass, no call. I call back asking what's going on. The guy mixes me up with someone else and asks me "what is my decision" I said all I need is my deposit... He then figured out who I was and aid once again he is going to talk to the manager and call me back. Well I've been sitting here typing this out and guess what, no call... All I can say is I am abundantly glad we did not purchase here and we've now purchased multiple vehicles from Pfaff and the treatment is remarkable. At this point they are begging me to file a chargeback, and to be honest selling the car whilst still holding my deposit has the break policy for sure if not more.
I gave them a chance, and let me tell you I recommend you steer clear and don't get trapped.
Great customer service. Excellent test drive with Laiq. Thanks, all was excellent!
So "zeroing" in on Mazda was done with a lot of decision-making by visiting 401 Dixie Mazda and meeting Mr. Ali Ahmed who treated us as a valued customer.
We are happy with your Product Specialist and the purchase of one of your products.
Additional business details
We carry a variety of used cars for you to choose from, all of which have gone through our detailed quality inspection before being made available on the lot. We offer financing services so you can get into the new Mazda or used car you want without a problem. Check out our Mazda Certified Pre-Owned vehicles for the best-of-the-best in used Mazda vehicles that come with additional warranty protection and best-in-the-business finance rates.
At 401 Dixie Mazda, we are not just your local Mississauga Mazda dealership, we have a full service repair and body shop so you can get the best care for your new Mazda or used car. Whether you need Mazda auto repair, scheduled service maintenance or Mazda auto parts, we are ready to be your first and only choice for quality work on your car.