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Jenco Canada Inc, Brampton Reviews (15)
I thought I was the only one who had issues with Jenco bulbs, there seem to be many who agree with this. Out of the 1st ten pack I bought for my pot lights, 3 went bad in about 2 months. I got 8 more in the following week from them including warranty replacement and some have already started flickering and 4 of them have gone bad. Two I have yet to open so out of the 16 used, 7 have gone bad. That's a 43% failure rate on a 3 year warranty bulb (JC-DE26-5TC6L) in a matter of months. Most have gone bad with reduced output and some flash at reduced output. Some don't go out but randomly and quickly change brightness - sort of a strobe type of effect. One was flashing and I actually hear it pop inside and it went dark with black burn marks. Unfortunately this is the sort of thing that happens when they try to bring down the cost of LED bulbs. Heat sinking (cooling) is one of the areas and cheap quality drivers and chips is another that manufacturers skimp on to bring costs down.
Jenco being in business for last 6 years and with 10 franchises including a super store warehouse is perhaps the only business that I have known to sell such cheap trash year after year without any improvement in standard or quality. This is unacceptable and ridiculous. Worse still these bulbs have energy star marking on their boxes with no energy star logo or marking on the same bulbs?? Finally ended up replacing them with 4 pack energy star bulbs from Costco and Dukes Electrical at much lowered cost and with no issues whatsoever so far. DONT BUY THEIR WARRANTY GUYS. ITS OF NO PURPOSE AND DOES NOT MAKE ANY SENSE.
Last year my friend had some super thin led panels installed in his house, and was told that he purchased them from Jenco Oakville. I purchased them from their woodbridge location and they seem fine for a year.
But the losses I incurred left a bad taste. Another friend of mine went through bad experiences. I noticed they have some new energy star products, but the owner Jeff's lame excuse of the batch being bad and the same excuse of the following batch being better than the previous one has got me wonder struck. As to how such a highly reputed company gets away with selling cheap trash.
My contractor suggested Jenco, so we installed 45 pot lights and within few weeks we had major issues from flashing, flickering and major issues with dimming. Within a month 6 bulbs blew out and they started dying down one by one, within 4 months we had over 25 burnt bulbs.
I eventually looked for another contractor and replaced with high quality reputed brand bulbs. The fixtures were fine the bulbs were real sub standard trash. Not worth buying from them
If you need Customer service...goto Jenco Milton store...they are polished professionals.
He thoroughly examined and said there was absolutely no problem with them, it was the bulbs. He also mentioned that the energy star logo on their bulb was fake as bulbs beyond 5000k do not even come under energy star category.These bulbs had a colour temperature of 6000-7000k on them.
I was so furious that i just removed all of them and replaced ones from Costco for half the price and genuine energy star product.
Guys please be warned of such fake logos, they claim to be a super store, lets see how long they survive fooling public and the government. Wonder how authorities don't do anything about this.
Eventually I called another contracting company, got all my under cabinet lighting and the entire 200+ pot lights removed, over 60 exterior lights changed, by the way over 60% lights were gone or began flickering and replaced with eboka lights. As per the contracting company, the previous electrician had done a very good job with codes and safety compliance, he even got inspection approval. the light assembly fixture with socket and plate were good quality. It was the bulbs, cabinet lights and the 5 transformers that were poor quality.We installed garbage Jenco lights this year March and replaced them end of May. No problems so far. Did not even bother going back to the store to return their rubbish bulbs or cabinet lights. Garbage products need to sent to trash and that's what me and my wife did. Spent a fortune over getting them done twice, but better safe than sorry.
"WILL NEVER RECOMMEND ANYONE EVER TO USE JENCO LIGHTS FOR ANYTHING." My family is so upset and the contractor is not even reachable. We trusted him because he said he would do cash deal. That is another warning guys, keep everything in record from reputed sources. I learnt my lesson.
Very expensive and did not last. What a shame.
Showroom. Great Job Guys.
Seeing the nasty in-humane atmosphere I purchased 10 extra bulbs so that I don't have to go back there. Not surprisingly 2 bulbs have already burnt out. Don't ever go their guys if you are in the right senses.