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Barrie Volkswagen is the only Volkswagen dealer in Barrie specializing in new VW sales, VW leasing, VW service, VW parts, VW accessories, detailing and bodyshop touch-ups and repair. Go to full description...
Barrie Volkswagen , Barrie Reviews (29)
Jodi did an amazing job helping us.
When I first called your service centre, I was redirected to a call centre, which I was repeatedly put on hold or diconnected? When I did get through, I was told my service and oil change would take about an hour.
When I pulled in to your Barrie location. I was not greated by any staff, but rather watch your two employees handle a phone and the other didn't even acknowledge My existence.
I understand you are going through a renovation and you are short staff at that time. But the stressful environment is really starting to show on your employees.
When I was served, There was no knowledge of the details of my appointment. And told it would be a few hours because they were behind.
They offered me a shuttle but I live out of town and had to work that evening.
I waited for three hours for an oil change and 30,000km service.
After payment for my bill a was also not able to get an invoice for the service.
Being that this was its seconded service, for my car that is two years old it was disappointing. I hope you find this information useful. And make some improvements to this location in the future.
It's always a pleasure -- even when my car needs fixing ;)
great - the last visit on Saturday May 19 was not a scheduled
service - everyone was determined to find the cause of our break down
and get us back to driving.quickly without too much inconvience.
We appreciate the the efforts and send our thanks.
The service lady didn't check into my warranty, so I paid. Had to return with paperwork to see what happened.
Also had to return due to the fact that my speakers were not fully fixed.
In the end the 2 service people and the technician figured out what went wrong. They would call me on "first thing" Monday and issue me a check for what I paid.
Unfortunately it is Monday at 1140.... no call. So disappointed with this location. Tighten up your customer service, please.
They are VERY rude!!
Never want to deal with them again!