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Barrie Volkswagen

60 Fairview Road , Barrie, ON
29 reviews
Business claimed Last updated: Over a year ago
About Barrie Volkswagen

Barrie Volkswagen is the only Volkswagen dealer in Barrie specializing in new VW sales, VW leasing, VW service, VW parts, VW accessories, detailing and bodyshop touch-ups and repair. Go to full description...

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Barrie Volkswagen , Barrie Reviews (29)

29 reviews
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1 Star
By Sebastian Fazari on Feb 20, 2021
Verified by Google
This dealerships only concern is that of money. Between the sales and service department's competence you can ensure your hard earned money will be spent without peace of mind. This establishment had falsely represented a used car in July of 2019, with stating it had $2600 of damage and 1 claim with extensive service records, a Carfax report with a different vehicles information was used to facilitate this sale, with the true Carfax report never been run on the vehicle. they had failed to disclose over $7000 damage done to this vehicle in 3 accidents, along with 0 service records. In addition to this misprinted information on the purchase agreement and credit agreements are apparent in terms of the vehicle I had traded in at the time of purchase. I had taken my vehicle in for service work mid December 2020 for an engine light, as this vehicle is under TDI warranty extended emissions coverage to have warranty work done ( replacing charge air cooler ), The vehicle was ready to pick up 2 days later, when picking up the vehicle items were hanging from underneath it, so I waited for them to properly repair the vehicle, because I refused the service departments suggestion that I could take it the way it was. I made it approx 100km of distance travelled when the vehicle failed on the highway. When brought back to the dealership it had taken two days to come back with over $6000 worth of work including a new turbocharger which would not be covered under warranty and further work that was never disclosed on the previous multipoint inspection dated 4 days prior. They had accused me of the turbocharger being tampered with and had Volkswagen Canada confirm this along with them. It had taken weeks of arguing with them until the sale issue was brought to light which resolved the service issue. The service department had inadequately repaired the warranty job and it was a damaged seal which was found to be the problem, or missing as what is stated on the repair order. The photograph they had sent into the dealership had a factory shield covering the wastegate actuator and they assumed it was missing a nut warranting trying to charge for a new Turbocharger. As a mechanic myself I have no idea why they would not have looked over their work first. In a meeting I had with both the service and general manager they could not come up with any satisfactory answers of how this could have occurred and just blaming it on human error. Both the dealership and previous manager had been charged recently by OMVIC regarding ethics, professionalism and accountability. While they had offered to pay for all rental and associated costs and purchase my vehicle back from me wholesale, I had refused it. This is not about money as it is about what’s right and wrong. While it’s too late for me to do anything about this, I hope anybody that had done any business with this establishment will look over their paperwork to ensure they had not fallen into another human error like this. I sincerely regret doing business with this establishment and hope nobody else will go through something like this.
By Chocolate Golden-Retriever on Sep 11, 2016
Verified by Business
Was driving by and stopped by the dealership was welcome by this wonderful sales consultant Melissa she was very helpful and very knowledgeable. She knew a lot about the vehicles on the lot and the options available.I recommend Melissa to anyone that comes to by a car here.
By davelapointe721 on Jun 25, 2016
Verified by Email
After sorting through all the construction confusion and finding the service bay I found the staff to be friendly.
By Ashleylynnd on Jun 24, 2016
Verified by Email
They double checked my warranty for me and I said I had to be at work by a certain time and they were awesome and got the job done quickly!
By Bole Guanaco on Jun 22, 2016
Verified by Business
I have nothing but good things to say about the service at Barrie Volkswagen. Hoping all goes well with the new addition!
By Pennyalex on Jun 20, 2016
Verified by Email
To whom it may concern,

Jodi did an amazing job helping us.


By John Stoat on Jun 18, 2016
Verified by Business
Fantastic service
By Rachel Aphid on Jun 13, 2016
Verified by Business
Honestly it wasn't good service.
When I first called your service centre, I was redirected to a call centre, which I was repeatedly put on hold or diconnected? When I did get through, I was told my service and oil change would take about an hour.

When I pulled in to your Barrie location. I was not greated by any staff, but rather watch your two employees handle a phone and the other didn't even acknowledge My existence.
I understand you are going through a renovation and you are short staff at that time. But the stressful environment is really starting to show on your employees.
When I was served, There was no knowledge of the details of my appointment. And told it would be a few hours because they were behind.
They offered me a shuttle but I live out of town and had to work that evening.

I waited for three hours for an oil change and 30,000km service.
After payment for my bill a was also not able to get an invoice for the service.
Being that this was its seconded service, for my car that is two years old it was disappointing. I hope you find this information useful. And make some improvements to this location in the future.

By Brent Kogan Fowl on Jun 10, 2016
Verified by Business
Thanks for the great service.
It's always a pleasure -- even when my car needs fixing ;)

Brent :)
By Lava Wolverine on Jun 09, 2016
Verified by Business
It was fairly quick, and painless
By lucrobitaille on Jun 08, 2016
Verified by Email
Jodi and the service team did an excellent job at repairing my car today. Shuttle service was great and staff was friendly. I would recommend to my friends that my experience with your dealership has always been excellent experience. Thank you for the great service!
By Barb Nikkanen Llama on May 24, 2016
Verified by Business
Once again the service provided by the staff at VW Barrie was
great - the last visit on Saturday May 19 was not a scheduled
service - everyone was determined to find the cause of our break down
and get us back to driving.quickly without too much inconvience.
We appreciate the the efforts and send our thanks.
By Magenta Bedbug on May 21, 2016
Verified by Business
I appreciated that the 105 Km service was done quickly while I waited in the customer lounge. This is important to me as I live 35 minutes north of Barrie which is too far for the courtesy shuttle.
By Phil Daly Bulldog on May 20, 2016
Verified by Business
Professional, courteous, helpful, knew what they were, especially Jodi at reception, ran the shop and Shuttle driver Derek, cordial ,easy to talk to, enjoiedour conversations to and from my residence. Over all Very Good Experience.
By Byzantine Muskox on May 18, 2016
Verified by Business
Mechanic was thorough. Let me know about future repairs that may be needed
By Glenn Soucy Thrush on May 17, 2016
Verified by Business
Excellent service team with Mark being an excellent first point of contact. Friendly, knowledgeable, basically everything you'd want in a first contact person. Make sure to keep him and keep him happy.
By bdevlin524 on May 16, 2016
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I was constantly waiting for service.; Waiting to get my car repaired(5 hours- quoted 3.5), waiting for people to come to the service desk, (5-10 minutes every time) waiting for my car to get washed (35 +minutes)
The service lady didn't check into my warranty, so I paid. Had to return with paperwork to see what happened.
Also had to return due to the fact that my speakers were not fully fixed.
In the end the 2 service people and the technician figured out what went wrong. They would call me on "first thing" Monday and issue me a check for what I paid.
Unfortunately it is Monday at 1140.... no call. So disappointed with this location. Tighten up your customer service, please.
By Elizabethwright on May 14, 2016
Verified by Email
This was not a good experience. I am used to the superior service at Humberview Volkswagen and this fell far short. It was difficult to find the service location, there wasn't a valet to let me know where to go....the person at the desk asked me to go back to my parked car and drive it in - when it could easily have been done by someone else. The whole atmosphere was very chaotic and I almost walked out. On top of this, my windshield blade was not replaced, which I had requested. For whatever reason I was given a discount...thank you, but I will definitely really need to rethink coming back.
By Cobalt Whale on May 11, 2016
Verified by Business
Clanking under driver's side. Jodie new immediately what it was. All done very well under warranty.
By Jesse Mouse on May 10, 2016
Verified by Business
Awesome service as usual. Jodi always makes sure I'm taken care of and keeps me up to date on my car's maintenance. She's the best service advisor I've ever met. Thanks Jodi.
By Cinnabar Roadrunner on May 07, 2016
Verified by Business
Good customer service. I brought my car in for service. Everything was explained to me and my car was had no further issues after the repairs were made.
By Cathy Stanson Leopon on May 07, 2016
Verified by Business
I was more than pleased with how I was treated.I can only say positive and wonderful things about my experience at Barrie Volkswagen,amazing friendly ,and trustworthy staff.I would recommend them to all of my friends and family.Thank you so much for your fast and friendly service.Mark and Jodi where beyond helpful,
By Melissa Panthera-hybrid on Mar 16, 2016
Verified by Business
Do not recommend this VW. Have had many problems with them. Including over charging, putting the wrong sized tires on, giving wrong information leading to $2700 bill. Tried calling numerous times to make an apt (before these problems) never got a call back until I went in. Drive your car to Maple or ANY WHERE ELSE!
By Crimson Damselfly on Jun 30, 2015
Verified by Business
They have the WORST customer service I have ever dealt with. They were supposed to have my car for 3 - 4 days doing warranty paint, it is now going on a month.

They are VERY rude!!

Never want to deal with them again!
By Nicole Haddock on Mar 11, 2015
Verified by Business
Thomas Elliot & Chris Connor were very helpful & responded to my emails & calls very quickly. It was like talking to a person & not to annoying salesmen. I highly recommend them.
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Barrie Autohaus is located in Barrie, Ontario, north of Toronto and serves as your Simcoe County Volkswagen dealer. If you are looking for a new Volkswagen or used car, then check out our inventory. We have a variety of new cars in stock like the Volkswagen Eos, Volkswagen Golf, Volkswagen Golf Wagon, Volkswagen GTI, Volkswagen Jetta, Volkswagen Jetta Wagon, Volkswagen New Beetle, Volkswagen New Beetle Convertible, Volkswagen Passat, Volkswagen Passat CC, Volkswagen Passat Wagon, Volkswagen Routan, Volkswagen Tiguan, Volkswagen Touareg and Volkswagen diesels! If you don’t find the Volkswagen model you are looking for in the colour you want, feel free to contact us and we will be happy to find it for you. If interested in pre-owned cars, make sure you check our used inventory. If you see a car you like, please contact us to make sure we still have it in stock, as our used inventory changes often. Come into your Simcoe County, Barrie Volkswagen dealer today to test drive a new Volkswagen. We would love to take you for a spin. Get into a fender bender? We have a full body shop. Our Barrie Collision Centre specializes in repairing your Volkswagen! We use Genuine Volkswagen parts, and we know your vehicle and how to fix it right. Don't trust your Volkswagen to anyone else. Read Barrie Volkswagen Reviews
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