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Last updated: Over a year ago
About The Door Centre
Founded in 1981 The Burlington Door Centre first opened its doors, focusing specifically on meeting the constant demand for quality products and services in the industry of doors and windows. The Burlington Door Centre was, and still is, the leader in providing the consumer a complete purchasing Go to full description...
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Today: 9:00am - 4:30pm
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Definitely not a good experience overall.
The sales experience was excellent. Very friendly and helpful. They were glad to take my money, however the post sales experience was terrible. 2 major problems.
First, upon door order I was quoted a 2 week delivery time however doors did not arrive until 5 weeks. No real responsibility taken other then to pass the blame to the door manufacture.
Secondly, when the doors arrived, the frame they supplied did not fit into my roughed in opening. The frame width was 58.25 inches however they told me upfront to rough in a 58 inch opening as I ordered 2 26 inch French doors. This wouldn’t have been a big deal if the doors had arrived on time as I was still at the framing stage however since they were 3 weeks late I had already finished the drywall, mudding and painting as I could not hold up the project for the late doors. When I called them to discuss it, Rick ( I think that was his name) took zero responsibility for the problem and essentially told me ‘tough luck’. When I pushed it further and told him that I had built the framing to EXACTLY their dimensions, Rick told me it was my fault for not giving extra space and that if I wanted to avoid this problem I should have hired a contractor to do the work. I suggested to him that he send someone down to fix up the problem but he would not do that and said he would not spend any money to fix this problem. When I suggested he take the doors back and order smaller doors that would fit he said he would not do that because he would be stuck with the doors and out of pocket. The call ended with me telling him that I was going to post my experience to the internet so all could read it and he then threatened to sue me if I did.
I would not suggest doing business with this company. I had planned to buy and have them install a very nice extra wide front doorway and glass in the spring (probably $6K) but obviously that wont happen now. In retrospect I assume that they probably didn’t account for the ½ inch wooden divider between the 2 french doors (not sure what its called) when they gave me the sizes to frame in. Sounds like something pretty straight forward for someone in the door and window industry. To fix my problem I needed to rip the drywall down and cut out the stud on the one side of the doorway and move it over, re-drywall, remud and repaint. Ugh.
The sales experience was excellent. Very friendly and helpful. They were glad to take my money, however the post sales experience was terrible. 2 major problems.
First, upon door order I was quoted a 2 week delivery time however doors did not arrive until 5 weeks. No real responsibility taken other then to pass the blame to the door manufacture.
Secondly, when the doors arrived, the frame they supplied did not fit into my roughed in opening. The frame width was 58.25 inches however they told me upfront to rough in a 58 inch opening as I ordered 2 26 inch French doors. This wouldn’t have been a big deal if the doors had arrived on time as I was still at the framing stage however since they were 3 weeks late I had already finished the drywall, mudding and painting as I could not hold up the project for the late doors. When I called them to discuss it, Rick ( I think that was his name) took zero responsibility for the problem and essentially told me ‘tough luck’. When I pushed it further and told him that I had built the framing to EXACTLY their dimensions, Rick told me it was my fault for not giving extra space and that if I wanted to avoid this problem I should have hired a contractor to do the work. I suggested to him that he send someone down to fix up the problem but he would not do that and said he would not spend any money to fix this problem. When I suggested he take the doors back and order smaller doors that would fit he said he would not do that because he would be stuck with the doors and out of pocket. The call ended with me telling him that I was going to post my experience to the internet so all could read it and he then threatened to sue me if I did.
I would not suggest doing business with this company. I had planned to buy and have them install a very nice extra wide front doorway and glass in the spring (probably $6K) but obviously that wont happen now. In retrospect I assume that they probably didn’t account for the ½ inch wooden divider between the 2 french doors (not sure what its called) when they gave me the sizes to frame in. Sounds like something pretty straight forward for someone in the door and window industry. To fix my problem I needed to rip the drywall down and cut out the stud on the one side of the doorway and move it over, re-drywall, remud and repaint. Ugh.
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Email address:
info@thedoorcentre.ca
The Burlington Door Centre has two installers who have set the precedence in the market. John Bosscher holds a master carpentry degree along with an apprenticing license. John Bosscher also employs his father Ralph Bosscher who has over 50 years of trade experience. John’s son, Steve Bosscher, is now apprenticing under his father. John Nobels is a fully registered carpenter with over 20 years of experience working for The Burlington Door Centre. All of our installers take great pride in their workmanship. They take the time to install our products right, the first time. All of our installers are friendly and knowledgeable about the products they are installing.