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Trail Furniture Outlet

14664 134 Ave NW, Edmonton, AB
9 reviews
Business claimed Last updated: Over a year ago
Listed in: Furniture
About Trail Furniture Outlet

Trail Furniture has the best variety of furniture that can be found in Edmonton. Step inside our beautifully decorated showroom to browse a wide selection of bedroom, living room, and dining furniture Go to full description...

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Today: 10:00am - 6:00pm
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Trail Furniture Outlet, Edmonton Reviews (9)

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9 reviews
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By Red Snow-Leopard on Jul 02, 2016
I bought a marble kitchen table that had a problem, first time I called I had no problem getting a new table top brought out. I also bought living room set, coffee tables and the marble table with chairs great quality and very good service. I will be buying there on my next purchase.
By Gotscrewd on Jun 26, 2016
These guys, mainly mo is a scammer he rented A scissor lift off me for a month to do work in the store, never paid the bill in the end and won't return any phone calls. Last resort is legal action against them.
It's pretty sad that these people run a scam of a business and feel good about themselves after.
By Byzantine Swordfish on Oct 04, 2015
No one will return calls, no help whatsoever. Owner is never there, at least that's what I'm told every time I call no matter when that may be. Once they have your money they don't care. They won't fix errors. It's yours once you pay, wether it's broken, doesn't fit, whatever. The salespeople don't help either. I wouldn't recommend this place to anyone!!! Stay as far away from there as you can!!!!
By Boysenberry Tarantula on Jul 23, 2015
We ordered a sofa, love chair and another chair from Trail furniture, all worth 6200$ (Paid in cash). Same day in evening, we called them to cancel the order as we saw a similar sofa at ashlay at 4500$ price, but was surprised to know that they do not cancel or change or refund anything. Its their policy!
Story doesn't come to end here.
After 7 weeks of long wait, what we were delivered was entirely different sofa and love chair. As we knew what we have ordered, we accordingly purchased coffee table and side lamp tables to match it. Now we have a perfect mismatch at our home. We went back to trail furniture, talk to SHANON "the sales lady" and were shocked to see her behaviour. She told me that she can never be wrong as she is working in this field for 30 years. She said its your fault or may b I am lying now. She was very very rude in her behaviour. She didn't let me talk to her manager/ owner. And told me there is no way i can contact the owner. They will themselves call me when they are free. After 7 weeks, we are still waiting for accent chair we ordered. We are left with no option but to accept whatever we have got!
They are fraud people, beware of them! Once they get money, they don't even bother about the customer.
By Cherry Starfish on Jul 10, 2015
I wish their was an option to select no stars...that bad this place it...they sell you furnitures by lying to you by saying that everything is brand new in the box...I bought a bed frame and a coffee table and both item were missing the assembly manual...the coffee table was missing screws...I showed up to the store on a week end and was told that the manager was not in today and the sales staff could not do anything...they took my number and email to contact me...received and email 2 days later asking for picture of the damage and missing screws...told get told that it going to take 6 to 8 weeks for the parts to arrive...showed back to the store in Tuesday at 5;30 and again get told that manager is not in...next day showed early and get told their is nothing he could do..and they don't do refund or exchanges....DO NOT BUY FROM HERE!!! spend the extra money buy somewhere reputable. manager even told me that he hates dealing with any foreigners I wish i had my camera on my cell running...
By Sophsays on May 22, 2015
In these times it is hard to find someone who cares about the customer, Raj spent hours with us and followed through on his promises. He listened to us, showed us multiple options on their website and then put together a package that would look great and was very affordable. After the delivery, he called to make sure we were happy. Great guy to follow up. We wasted so much time driving around comparing styles, prices and service at other stores, which was a waste of time! Go see Raj at Trail Furniture.
By Lava Tree-frog on Jun 06, 2014
We recently bought a bedroom set, couch, dining room set, bar stools and many other pieces. Once the packages arrived and we a unpacked them we found that almost everything was damaged one way or another, parts missing etc. We called and they were the worst to deal with. They started out nice at first but that was all a speech. We eventually got things replaced and fixed after many headaches. We also had a chaise couch come in that was to match our new sofa. Well once again it was wrong. Entirely the wrong colour. When we called about it we were told they would get one right away. Then we were told that they didn't have the colour we ordered and that this is what we get. Well we never removed the tags or anything so it could go back and they won't take it back on a return. They avoid our calls and tell us that nothing is going to happen. So now we have a mismatched set and nothing we can do. I would advise all people that are going to shop here that they should go elsewhere. Nothing but great a sales pitch with shit service.
By Violet Snail on Mar 06, 2014
What a joke. The customer service is great till they get your Money.there is no returns allowed. Their products are very bad quality. Moe ignores his customers and hired someone specifically to deal with all the angry customers. One of the workers said people spend alot of money here only to be very disappointed because their product were broken at the time of delivery. Apparently it happens a few times a week.
By Cardinal Crane-Fly on Jan 22, 2014
we recently just bought a set from here and accidentally broke off a foot on the couch. we called at the came with a new one and replaced it right away for free
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Additional business details

Email address: trailfurniture@hotmail.com
Payment methods accepted: cash, visa, mastercard, american express, debit card
Trail Furniture has the best variety of furniture that can be found in Edmonton. Step inside our beautifully decorated showroom to browse a wide selection of bedroom, living room, and dining furniture
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780-488-1234
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