One Call Reno

We hired One Call Reno to retile our steam shower. The work entailed removing the existing tiles and installing client supplied tiles and a client supplied stone jamb to the shower curb.

Our contract called for the walls and ceiling to have 1/2” moisture resistant drywall, painted with a waterproof membrane. Without consulting us, this contractor used DensShield drywall without applying a waterproof paint membrane.

Michael, the tiler, was good and he left the premises in a clean condition every day. He doesn’t speak english and this did pose a problem as we had to reach Mark by phone for any communication. The the call-backs from Mark were not always prompt and on at least two occasions no call back at all.

The glass door, transom above the door and side glass were to be removed and reinstalled if the side glass would fit. If it didn’t we would have to order a new side glass at our expense. Everything did fit but Michael installed the door without the bottom seal and this caused a gap between the door and the transom.

This posed 2 problems. Since this is a steam shower the bottom of the transom and top of the door must be aligned to prevent steam escaping and without a bottom seal on the door, water leakage becomes a problem.

Mark tried to excuse this by saying that the bottom seal to the door crumbled and fell apart and so Michael decided to install it without a bottom seal. Once again, we were never consulted on this or asked to purchase a new bottom door sweep. Instead the door was lowered creating the above mentioned gap. Unfortunately, we paid Mark in cash before the shower door was installed and had no recourse.

Mark told us to call a glass person to rectify the situation. We did and were told that there was no way to install a sweep without removing the door and reinstalling the door hinges at a higher level. This would mean that we would have holes in our newly installed tiles that would have to be filled. When we called Mark with this news he refused to accept any responsibility and said that he would reinstall the door but we would have to pay for 1/2 day labour for this service. We refused and are having another firm look after this.

When we deducted $70 for cost of client supplied grout and L trim, Mark insisted that this was to be customer supplied even though our contract stipulated “all tile to be grout” and “supply and install tile edging”. Rather than argue we paid him the extra $70.

This review is not based on personal emotions towards Mark or his employees. As we mentioned Michael’s work was good except for his failure to install the shower door properly. However their motto of DO IT ONCE DO IT RIGHT looks good on paper but is not followed through in real life.

Why won't One Stop Reno return our calls?
We paid a deposit, and work still hasn't been done after waiting months. Appointment was made, no one shows up, no one answers phone or responds to messages.

When they first came to my home I was pleased with the knowledge and professionalism they brought. The presentation was beyond informative and perfect. They really explained there product well and I was pleased to give them the go ahead right on the spot. When the work was completed it was like I walked into a brand new home. I would recommend One Call Reno to all my friends.

One Call Reno did the windows on my house 2 years ago and they did such an awesome job that I had them do my basement renovation. I live in an older neighborhood in North York where most of the homes are either tear downs or small bungalows (I live in a bungalow). My wife had just given birth to our second child, and we needed more space. Mark and his team helped create an extra bedroom, den,bathroom with shower in our basement. They did all the electrical work, lighting, and plumbing in our basement and did an outstanding job. Thanks to their help, I won't have to worry about moving for years. However, when I am ready to move, I know who I'm going to call for the next project I need help with.