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Custom Maids Incorporated

2 Carlton Street, 1508, Toronto, ON
21 reviews
Business claimed Last updated: Over a year ago
Listed in: Maids
About Custom Maids Incorporated

Toronto's ORIGINAL Maid Service - Celebrating 38 Years as a Leading Toronto Maid Service and 2 MILLION Homes Cleaned Since 1978! Go to full description...

2 Carlton Street, 1508
Toronto, ON, M5B 1J3, CA

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Today: 8:30am - 5:00pm
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Custom Maids Incorporated, Toronto Reviews (21)

4.9
21 reviews
5 Star
20
4 Star
1
3 Star
0
2 Star
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1 Star
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By henryjameswong on Mar 24, 2017
Satisfied Customer for 16 years
I have been using Custom Maids' service for more than 16 years now. They provide very professional cleaning service. Dorothy is punctual, courteous and most reliable. Every time she comes I can just leave the house to her and go to work or go around town to do my things for the whole day, and come back to a spotless clean house at the end of day. Can’t ask more than that. Highly recommended.
Comment by CustomMaids on Jun 21, 2017
Dear Mr. Henry Wong: We are thrilled! We are so GRATEFUL for your patronage. SIXTEEN YEARS is truly ASTOUNDING! We know there are a lot of maid services to choose from, that is why we work tremendously hard to provide the highest imaginable level of service for our clients . . . and your encouraging words make it all so worthwhile! We are very grateful to have Dorothy on our TEAM and she certainly ADORES your family! Thank you so much Mr. W! Warmest regards, Angela and all of us here at Custom Maids
By srtoront0 on Mar 15, 2017
Excellent Service
I am a long-time customer of Custom Maids and am highly pleased with their service. They are professional, efficient, and thorough.
Comment by CustomMaids on Mar 17, 2017
Dear SRToronto: What a pleasure reading your review! Our team would like to thank you for taking the time to share your experience with our services. We appreciate your wonderful feedback. CUSTOM MAIDS TORONTO continues to strive to deliver exceptional workmanship and customer service and when we receive feedback such as yours, it makes our job very rewarding and worthwhile. p.s. We will be sure to pass on your praise to your cleaner, Shirley.
By kellytaylorlx on Mar 14, 2017
Excellent Service
I have been using custom maids for almost a year now and I couldn't be happier. Thank you!!!
Comment by CustomMaids on Mar 15, 2017
Dear Kelly T: Thank you very much for taking time out to review Custom Maids on N49.ca! We are very grateful and we so appreciate your willingness to tell others about your experience with our company! Thank you so much! Angela and all of us here at CUSTOM MAIDS
By non-member118103 on Jul 15, 2016
CUSTOM MAIDS WOW! !!
CUSTOM MAIDS WOW!!!
Overall
Not enough hours in a day. No need to fear, CUSTOM MAIDS IS HERE!!! I am still smiling at the FANTASTIC JOB they provide. Great company and friendly, helpful staff. No job is too big or small. They send an amazing cleaner to your home. You will be shocked how detailed the cleaners are. Everything shines!!! I STRONGLY RECOMMEND CUSTOM MAIDS!!! PLEASE DON'T HESITATE. CALL TODAY!!!!
Comment by CustomMaids on Mar 15, 2017
Thank you for your delightful review of Custom Maids' services. We truly appreciate your kind words and your support of our company
By LisaGail on Apr 13, 2016
Great cleaners
My family has used Custom Maids for three and a half years, and we have always had good cleaners. I recommend this cleaning service to busy families and others who need a professional cleaner.
Comment by CustomMaids on Apr 25, 2016
Dear Ms. McAvoy, Thank you very much for taking time out to review Custom Maids on N49.com! We are very grateful and we so appreciate your willingness to tell others about your experience with our company! Thank you so much! Angela and all of us here at CUSTOM MAIDS
By gordonblack1954 on Feb 29, 2016
Highly Recommended
I've been using Custom Maids for months. They are still fantastic! I highly recommend them to everyone.
Comment by CustomMaids on Apr 25, 2016
We are over the moon! Thank you for your kind and terrific review of our services. We strive to ensure that all of our clients feels the way that you do and your words have truly inspired us! Thank you for your continued support.
By sampowel on Feb 25, 2016
Impressive Cleaning Service
A reviewer has mentioned the "integrity" of Custom Maids. Let me give you an example of that : They clean my house every two weeks, and they never charge my credit card until at least a week after each cleaning. When I called the Office to find out why this is, a customer service rep told me, "Oh, we never charge credit cards until the following week, so that our clients have an opportunity to let us know if they are unhappy about anything before we charge for the cleaning." She said this as if it should be obvious - as if "all companies work this way." In my years with Custom Maids, one thing I have never doubted is their integrity. These are decent people who you know you can trust to respond to any issue or concern. To my mind, this is why Custom Maids has always been able to provide me the peace-of-mind I need from a cleaning service. Try them. I'm sure you'll be equally impressed.
Comment by CustomMaids on Apr 25, 2016
What a pleasure reading your review! Our team would like to thank you for taking the time to share your experience with our services. We appreciate your wonderful feedback. CUSTOM MAIDS TORONTO continues to strive to deliver exceptional workmanship and customer service and when we receive feedback such as yours, it makes our job very rewarding and worthwhile.
By mrkevbeaudoin on Feb 12, 2016
Very Organised and Professional.
I visited a few review sites when I was looking for a cleaning service. I read so many great reviews about Custom Maids that I decided to book with them. I am so happy that I stumbled upon this cleaning service.

When I went to their website it looked amazing. I explored for a little bit and decided to schedule my first cleaning visit through the booking page on the site. The booking page was extremely easy to use and the pricing structure was very transparent and straight-forward. A short time after submitting my booking, I received an email confirmation for my appointment. All very, very professional!

On the cleaning day, the maid arrived at my home 20 minutes early, smartly dressed and exceptionally polite and respectful. I let her in and she quickly changed into her cleaning clothes. She began cleaning 10 minutes before the specified start-time and NEVER STOPPED CLEANING until 50 minutes after the specified stop-time. (I paid for a 4-hour cleaning and received a 5-hour cleaning!!!) Seeing how hard she had worked to bring my disorderly home up to her standard, I attempted to apologize for the overtime. She assured me that this was "perfectly normal " on a first visit and that the cleaning would work well into 4 hours going forward. She then (even at that late hour) asked me to look everything over to make sure I was pleased. I told her that wasn't necessary but she insisted . . . so I did. Everything was absolutely perfect! The cleaning was exceptional! She was just thrilled and was so sweet. I could see that she took such pride in her work.

This was definitely most organised and professional cleaning outfit I have ever encountered, and they provided me the best home cleaning I have ever received from any cleaning service that I have ever used. I will definitely be using Custom Maids in the future and I would highly recommend them if you are looking to get your home cleaned.
Comment by CustomMaids on Apr 25, 2016
What a wonderful way to start the day reading your delightful comments about CUSTOM MAIDS services! Thank you for the privilege you have given us to serve you!
By blairgarnier on Feb 05, 2016
Fabulous Service!
Their website says they are Toronto's "original maid service "established some 35 years ago, but that still wasn't enough for me. However, after reading all their 5-star reviews, decided that they at least deserved a chance. Now, 2 years later, all I can say is this : "I grew up with cleaning services my whole life (with two working parents) and none of them ever cleaned like CUSTOM MAIDS!" This is fantastic, old-fashioned cleaning, organized through state-of-the-art customer service. You can book your appointments online or just call and get immediate response from a one of their cheerful, upbeat Customer Service Reps. THESE GUYS ARE SO TIGHT THAT IT BRINGS A TEAR TO MY EYE. In an era when most corporations don't seem to care, this place sticks out like a sore thumb. If you live in Toronto, you would be simply foolish to hire anyone else.
Comment by CustomMaids on Apr 25, 2016
Thank you for your very kind words and such positive feedback! Thank you for the privilege you have given us to serve you. We look forward to a long and pleasant association!
By TPalmer on Jan 28, 2016
Thank you Custom Maids!
I CANNOT BELEIVE IT! Maybe my search is finally over! I have found it just impossible to find a professional cleaning company that offers a 'cleaner' AND an 'organizer' in one service (like having a hotel maid who makes everything spotless and neat looking at the same time). But now I have discovered CUSTOM MAIDS, which, by all appearances, seems to have spent the last few decades collecting 'perfectionist cleaning ladies' who leave everything immaculate in their path. Small touches like folding the end of the toilet paper on the roll, smartly folding and displaying towels, setting up cologne/perfume bottles on the bathroom vanity, making up beds perfectly with hospital corners, organizing clutter to make look like it's there by design - it all just makes you feel like you're staying at the Hyatt Regency! This is the kind of TRAINED CLEANING STAFF I had always hoped was out there, and now, because of Custom Maids, my stress level has finally been lifted. Yes Virginia, you really can have the perfect looking home all the time (or at least once a week). Thank you Custom Maids.
Comment by CustomMaids on Apr 25, 2016
Thank you very much for taking time out to review Custom Maids on N49.com! We are very grateful and we so appreciate your willingness to tell others about your experience with our company! Thank you so much! Angela and all of us here at CUSTOM MAIDS
By sabrinatheparent on Jan 22, 2016
AMAZING job.
I have always been apprehensive about using a professional cleaning company - but I just had to try Custom Maids after reading all the reviews about it. What a great decision that was!!! Originally, I called and booked just one visit - a sort of "trial visit" - and they sent me this cleaner named Venicia. She took one look at my embarrassingly-dirty abode, basically pushed me aside, and proceeded to show what a clean house should look like. I was totally blown away by her work. My place was a big job but somehow she did an AMAZING job. It was truly spotless, clean and I couldn't find one thing that she missed! Because of this, I called and booked every 2 weeks - so they established me with a regular cleaning lady, Elena, who has been cleaning my home ever since. Elena is every bit as amazing as Venicia. She has just taken over all of my housekeeping duties and I stay as quiet as a church mouse as she works her magic. I can't recommend these guys highly enough. I don't know where they find their people but they are awesome and the company is highly organized. Try them. I promise you, you'll be happy you did.
Comment by CustomMaids on Apr 25, 2016
Thank you for your kind words and support of our local business!
By jeremyhall on Dec 02, 2015
Highly Professional!
Custom Maids has been taking care of our housework for 7 years and they are - quite simply - brilliant at what they do. We truly value their professionalism and thoroughness compared to other services we have tried. Others I know who have used Custom Maids have done so for many years without any major complaints. Great service, great people.
Comment by CustomMaids on Dec 29, 2015
What a pleasure reading your review! Our team would like to thank you for taking the time to share your experience with our services. We appreciate your wonderful feedback. CUSTOM MAIDS TORONTO continues to strive to deliver exceptional workmanship and customer service and when we receive feedback such as yours, it makes our job very rewarding and worthwhile. Once again, thank you for choosing CUSTOM MAIDS and we look forward to your continuing business.
By judybraun on Nov 27, 2015
Always consistent and reliable.
Here's a company that really cares about its customers. Only one time in the past year have I had and issue with my cleaning, and they worked with me to make things right and really listened to my concerns. The customer service here is absolutely outstanding (5 stars + a couple more) and their cleaning service is incredible too. My jaw dropped when I came home after my first cleaning. I never thought my place could look so brand new. Since then the service has never changed - always consistent and reliable. And, like I say, if you have any problems, just be communicative. These guys will jump all over it. Highly recommend Custom Maids.
Comment by CustomMaids on Nov 30, 2015
Dear Ms Bxxxx: Thank you for your generous review! Many thanks also for the referrals! It is such a pleasure to have clients like you and we really APPRECIATE that you took the time to express your comments about CUSTOM MAIDS.
By non-member86590 on May 26, 2015
Custom Maids - Exceptional Service
Custom Maids is fantastic! They have great customer service; helping me find a maid in a pinch! What makes them standout for me is their attention to detail (washing baseboards, removing marks off the walls, etc). This made a huge difference and my apartment sparkled afterwards. I also loved the checklist they left behind with everything they accomplished and cleaning supplies I need to restock. So well organized! I would recommend them to anyone who needs a thorough cleaning and great customer service!
By lpadley on Mar 21, 2015
Excellent service
A thorough cleaning job every time, and friendly service from everyone! We've been using Custom Maids since 2009 and have been very satisfied. I'd recommend them to anyone looking for a reliable service.
Comment by CustomMaids on Mar 24, 2015
Hi Ms. Padley-Lee!

Thank you so much for your kind words. We appreciate your feedback very much.
Thank you for the honor and the privilege you have given us to serve you these last 6 years!

Angela & The Custom Maids Team
By non-member83616 on Mar 13, 2015
Long-time satisfied customer
I'm a long-time customer (about ten years!) and have had nothing but excellent experiences with Custom Maids. My current cleaner, Janice, is outstanding: punctual, responsible, and thorough (we enjoy the occasional chat, too). Above all, I've been impressed by CM's scheduling service: they correspond clearly and efficiently, both by phone and email, and that means a lot to me because I travel frequently and often have to reschedule. Couldn't be happier.
Comment by CustomMaids on May 12, 2015
Thank you for your kind words, we will of course be sure to pass them on to your cleaning lady, Janice. It is so gratifying to know that we have met your housecleaning needs to your satisfaction for all these WONDERFUL years . Thanks so much for taking the time to express it!
By non-member83614 on Mar 13, 2015
I highly recommend Custom Maids - they provide excellent service!
We have been using Custom Maids for over 15 years. Over that time we've had 5 different cleaners with the company. Each one did an excellent job. Listed below are the main reasons why we enjoy Custom Maids:

1. The cleaners are friendly.
2. They work very hard and are consistent in their approach.
3. They always complete the job duties.
4. They are flexible. For example, if no wash is needed that day, they would be happy to do something else in place (cleaning-related) which takes the same amount of time.
5. They are communicative and are proactive in their approach, i.e., they inform us of things that may cause a problem if left unattended such as leaky taps, plugged drains, etc.
6. They are not clock-watchers and do not leave work early.

Overall I strongly recommend Custom Maids. You will be happy that you did.

Darlene L.
Comment by CustomMaids on May 12, 2015
Wow! What a wonderful review of Custom Maids! We are at a loss for words to adequately convey our GRATITUDE and APPRECIATION for your delightful opinion of our services. It is so validating for us to receive feedback such as this from our long term customers and to be praised so highly -makes it all so meaningful. Thank you so much!
By non-member82897 on Mar 07, 2015
Excellent Service and Value!
I have been using Custom Maids since 2008 and have been consistently impressed with their service. Our cleaning lady Janice does a spectacular job without fail, and in a house with 2 small children she is often dealing with quite the mess! I have also been very happy with the professionalism of the office staff and their willingness to accommodate last minute requests when they arise.

I will continue to use Custom Maids and recommend them to anyone looking for a no hassle, first rate clean! Excellent value for your money.
Comment by CustomMaids on Mar 24, 2015
Hello! Thank you for your kind words, we will of course be sure to pass them on to your cleaning lady, Janice. It is so gratifying to know that we have met your housecleaning needs to your satisfaction for all these WONDERFUL years . Thanks so much for taking the time to express it!
By non-member82703 on Mar 03, 2015
Custom Maids cleans!
I have been a client of Custom Maids for more than 5 years and have been very satisfied with their service. Over that period, several different women have worked at my house, all of them very able, all of them caring to make sure they do a great job and I have developed friendly relationships with many of them, especially my current one, Ruth. They are told not to move piles of papers or electronic cables so I have always been able to find my things after they finish and everything works!

One of the best features is Custom Maids’ customer service approach. I am always reminded of the next visit, currently by email and the cleaner is always on time. If for some reason, she can’t make it, a replacement is found in time. If the regular visit is not convenient for me, without a word they will immediately re-schedule it. The person on the phone is always friendly and courteous. I will continue using Custom Maids.
Comment by CustomMaids on Mar 10, 2015
WOW! What a great review! THANK YOU for taking the time to provide us with such WONDERFUL feedback. We appreciate your kind words a great deal and will certainly pass this on to your cleaning lady, Ruth. Thank you for the PRIVILEGE you have given us to serve you. We APPRECIATE your business a great deal.
By dkm3408 on Mar 03, 2015
The Best
Our home sparkles after a visit from Custom Maids. Their service is the best in the city. They are efficient and very thorough.
Comment by CustomMaids on Mar 10, 2015
Thank you for your very kind words and such positive feedback! Thank you for the privilege you have given us to serve you. We look forward to a long and pleasant association!
By kathleenkann on Mar 02, 2015
Happy with Custom Maids
My experience with custom maids has been for the most part very positive. They do a very thorough job and are professional.
Comment by CustomMaids on Mar 02, 2015
Thank you for your kind words and support of our local business!
By non-member82693 on Mar 02, 2015
Amazing Service!
I have been using Custom Maids for over 6 years now and they always do an incredible job. Their staff are professional and always on time. They make our lives so much easier. Thanks Custom Maids!
Chris
Comment by CustomMaids on Mar 24, 2015
What a pleasure reading your review! Our team would like to thank you for taking the time to share your experience with our services. We appreciate your wonderful feedback. CUSTOM MAIDS TORONTO continues to strive to deliver exceptional workmanship and customer service and when we receive feedback such as yours, it makes our job very rewarding and worthwhile. Once again, thank you for choosing CUSTOM MAIDS and we look forward to your continuing business and any referrals that you make on our behalf.
By marl008 on Dec 29, 2013
House Cleaning
I used this company many times and they have been great every time. They are fast and friendly and always accommodating. I definitely recommend them to every one.
Comment by CustomMaids on Mar 02, 2015
What a pleasure reading your review! Our team would like to thank you for taking the time to share your experience with our services. We appreciate your wonderful feedback. CUSTOM MAIDS TORONTO continues to strive to deliver exceptional workmanship and customer service and when we receive feedback such as yours, it makes our job very rewarding and worthwhile. Once again, thank you for choosing CUSTOM MAIDS and we look forward to your continuing business and any referrals that you make on our behalf.

Additional business details

Email address: admin@custommaidstoronto.com
Payment methods accepted: cash, visa, mastercard, american express
WE SEND ONE CLEANING PERSON ONLY. We never send teams or crews of cleaners into your home. When you call to schedule your first visit, we will select a qualified cleaning person for your home. This first visit will serve as an opportunity for your Custom Maid to demonstrate the standard of excellence you can expect.

Then, once you are established and satisfied with a particular Custom Maid, we like to send that same cleaning person back to you each time; the cleaner has met you and is familiar with your home and your individual expectations.

Whether you use the service once a week or once a year, you will have your own cleaning person . . . someone you are comfortable with and who understands your needs.

At CUSTOM MAIDS, we devote more time and effort to recruiting experienced cleaning personnel than we do any other aspect of our business.

To us, the ideal candidate for employment is one who comes to us with years of prior cleaning experience and verifiable references. As a result, our staff is comprised largely of traditional cleaning ladies who have been in positions of trust for many years before joining our staff.

Notwithstanding the prior qualifications they may have, all new recruits are required to complete the CUSTOM MAIDS HOUSEKEEPER TRAINING PROGRAM, involving classroom and practical components. Those who successfully complete the training are added to our staff.

Once employed, our standards are maintained through an ongoing program of training.

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