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Toronto's ORIGINAL Maid Service - Celebrating 38 Years as a Leading Toronto Maid Service and 2 MILLION Homes Cleaned Since 1978! Go to full description...
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Custom Maids Incorporated, Toronto Reviews (23)
Not enough hours in a day. No need to fear, CUSTOM MAIDS IS HERE!!! I am still smiling at the FANTASTIC JOB they provide. Great company and friendly, helpful staff. No job is too big or small. They send an amazing cleaner to your home. You will be shocked how detailed the cleaners are. Everything shines!!! I STRONGLY RECOMMEND CUSTOM MAIDS!!! PLEASE DON'T HESITATE. CALL TODAY!!!!
When I went to their website it looked amazing. I explored for a little bit and decided to schedule my first cleaning visit through the booking page on the site. The booking page was extremely easy to use and the pricing structure was very transparent and straight-forward. A short time after submitting my booking, I received an email confirmation for my appointment. All very, very professional!
On the cleaning day, the maid arrived at my home 20 minutes early, smartly dressed and exceptionally polite and respectful. I let her in and she quickly changed into her cleaning clothes. She began cleaning 10 minutes before the specified start-time and NEVER STOPPED CLEANING until 50 minutes after the specified stop-time. (I paid for a 4-hour cleaning and received a 5-hour cleaning!!!) Seeing how hard she had worked to bring my disorderly home up to her standard, I attempted to apologize for the overtime. She assured me that this was "perfectly normal " on a first visit and that the cleaning would work well into 4 hours going forward. She then (even at that late hour) asked me to look everything over to make sure I was pleased. I told her that wasn't necessary but she insisted . . . so I did. Everything was absolutely perfect! The cleaning was exceptional! She was just thrilled and was so sweet. I could see that she took such pride in her work.
This was definitely most organised and professional cleaning outfit I have ever encountered, and they provided me the best home cleaning I have ever received from any cleaning service that I have ever used. I will definitely be using Custom Maids in the future and I would highly recommend them if you are looking to get your home cleaned.
Thank you so much for your kind words. We appreciate your feedback very much.
Thank you for the honor and the privilege you have given us to serve you these last 6 years!
Angela & The Custom Maids Team
1. The cleaners are friendly.
2. They work very hard and are consistent in their approach.
3. They always complete the job duties.
4. They are flexible. For example, if no wash is needed that day, they would be happy to do something else in place (cleaning-related) which takes the same amount of time.
5. They are communicative and are proactive in their approach, i.e., they inform us of things that may cause a problem if left unattended such as leaky taps, plugged drains, etc.
6. They are not clock-watchers and do not leave work early.
Overall I strongly recommend Custom Maids. You will be happy that you did.
I will continue to use Custom Maids and recommend them to anyone looking for a no hassle, first rate clean! Excellent value for your money.
One of the best features is Custom Maids’ customer service approach. I am always reminded of the next visit, currently by email and the cleaner is always on time. If for some reason, she can’t make it, a replacement is found in time. If the regular visit is not convenient for me, without a word they will immediately re-schedule it. The person on the phone is always friendly and courteous. I will continue using Custom Maids.
Additional business details
Then, once you are established and satisfied with a particular Custom Maid, we like to send that same cleaning person back to you each time; the cleaner has met you and is familiar with your home and your individual expectations.
Whether you use the service once a week or once a year, you will have your own cleaning person . . . someone you are comfortable with and who understands your needs.
At CUSTOM MAIDS, we devote more time and effort to recruiting experienced cleaning personnel than we do any other aspect of our business.
To us, the ideal candidate for employment is one who comes to us with years of prior cleaning experience and verifiable references. As a result, our staff is comprised largely of traditional cleaning ladies who have been in positions of trust for many years before joining our staff.
Notwithstanding the prior qualifications they may have, all new recruits are required to complete the CUSTOM MAIDS HOUSEKEEPER TRAINING PROGRAM, involving classroom and practical components. Those who successfully complete the training are added to our staff.
Once employed, our standards are maintained through an ongoing program of training.