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Oakville Volkswagen, Oakville Reviews (38)
I was given hatchback golf car , with no winter tires, no navigation system and even the apple car play isn’t working in it , my request for a Tiguan or SUV was denied saying the Golf was the only car they have as they deal with only one rental company , I contacted the Milton dealership whom I got the car from in the first place , they informed me that they don’t offer complimentary rental cars in such a situation and that I would have to pay for a rental car if needed more over even If I decided to take the car to them they won't be working on it since another dealership has opened a job for it !
So now I am paying 515$ a month for a car that is taken from me indefinitely with no time frame or date for return!
and VW dealers are soo cheap to rent a replacement for me bec of a recall of a manufacturing problem that I had nothing to do with !
At other dealerships of other brands in Canada and world wide when a problem like this exists they replace the customer with same car model or higher! (if you were smart its a future sales tool by the way)
VW employees whether at the dealership or customer service line keep repeating that they are only obligated to give me a VW car not necessarily same model like mine! and although its winter they repeat its not an ontario legal requirement to have winter tires installed ! So bottom line VW is suggesting that Safety level of a new All wheel Tiguan SUV of 12 K KM all seasons tire is equal to an old Golf of 29 K KM!!!
The Car I have been given isn't functioning when it comes to Navigation even through apple car play! and it makes a strange beeping sound that I reported to Tom Tanks on Dec 30th, the manager I have been dealing with to which he answered ''they all do that its normal'' well I never heard that sound from my Tiguan!
Employees at your dealership have zero customer service skills and defiantly don't act like owners! Moreover its not comfortable or welcoming being at the dealership premises as on my first day there one of the ladies working there yelled '' Merry Christmas'' to a guy leaving the dealership where he replied ''thank you for merry Christmas I hate the happy holidays shit'' to which she answered " I agree !I am a merry Christmas girl I don't do Happy Holidays!" and here I am a non white customer who is confused will anyone here be offended if I say happy holidays vs merry Christmas ? will I be treated less than other customers if I do so ? I am not sure , but what I am sure of that this will be the last VW car I lease or buy in my life!
I have requested a waive for my lease payment for the duration I don't have my Tiguan with me as I am paying for a service I am not receiving with no reply from your website although more than 2 business days have elapsed!
Shame on you Volkswagen!
Ask to deal with Alessia Lafrate, Zahir Dukhan and Eriona Zallqi.
Alessia Lafrate and Zahir Dukhan listened to my needs both financially and the lifestyle I wanted from my car. Unlike other car dealerships, they listen and are not selling you something that is out of your comfort zone. They work with you to give you the best car for your needs. I didn't feel pressured or tricked. They are very honest and made sure I got my car in such a short time.
Eriona Zallqi answered all my questions with honesty, professionalism, was friendly and accommodating with my request to get the car a few days early.
All 3 of them including their receptionist exceeded service expectations. I will come back here and get my car and recommend anyone too.
At 2.00pm I waited outside, then at 2.10pm I started to walk.
I arrived back at 2.15pm and politely asked where my car was, and was informed that they were still working on it. At 2.40 I asked why I was taking over 1-1/2 hrs. to do a simple oil change and was told they were working on it.
Now I was upset and asked to see a manager no one came.
When I finally got my car I asked why so long and I started to get a story \i did not like, so I told to stop make up my invoice and left.
No one ever said "sorry" it is taking such along time and gave me an explanation.
Thank you for taking the time to submit your feedback. Please note that our dealership strives to maintain a level of excellence in customer service. We apologize your experience to Oakville Volkswagen did not reflect that. We wish to further speak to you about this matter. Please kindly email us at your earliest convenience to email@example.com.
Thank you for sharing that review. We strive to provide an exemplary experience for all of our guests and create an environment where everyone feels welcome. I would like to get some more details about your case, can you please send me an email at RobinD@WeinsCanada.com.
Thank you for sharing your review with us. Unfortunately, warranty coverage is determined by Volkswagen Canada and as such, we do not have a say in what services are and are not covered. I don't have the complete details of your case but I would like to apologize for any inconvenience that you may have faced as a result of your recent visit.
If there's anything that you feel we can do better next time, please let me know directly at RobinD@WeinsCanada.com.
Guest Satisfaction Manager
I've been contacted by the dealership and they have resolved this issue
Reading about this Chris/Tom comparison I can't refrain to bringing my contribution to the matter: have you noticed that if you get lucky to deal with Tom when you drop your car, he advises you that Chris will take care of you further on? Why? - of course because Chris will try to squeeze more money from you any way he can and that is something Tom cannot do out of honesty. You will later in the day get a call from Chris advising that you need more work done to your car and they will go as far as replacing a good part of your car only to increase their sales. In some cases they will even tamper with your old part in order to make it look bad, it happened to me.
Be sure that every time you walk into a dealership you will be lied and over-billed, this is the their business model, unfortunately it is an quasi-generalized anomaly.
Thank you for taking the time to submit a review for us. I can appreciate your concerns in regards to your experience at our dealership. Trust that we value integrity and transparency and we would like to apologize for any inconvenience that you may have faced.
One thing that we would like to stress is that we never have, nor will we ever tamper with a guest's vehicle unnecessarily in order to replace a functioning part as it goes completely against our code of ethics.
I'd like to get in touch to get some more information, can you please send me an email at RobinD@WeinsCanada.com?
Guest Satisfaction Manager
1) "You must have a transmission flush, if you have issues with your transmission down the line and they see you've never done a transmission flush, it will void your warranty" - True for some VW models but not all, but he will tell you this as if it were fact without even checking what you are bringing.
2) "You must have an alignment done because simple driving over something like railroad crossing will throw your car out of alignment and compromises safety" - A statement I heard him say to a 50 something year old lady who was there for an oil change.
3) "We provided service for you today at a discount" - A customer who got a full synthetic oil change done on her car (same make and model as mine and same oil change service that I get). The oil change normally costs ~$120. Customer was asking for a discount and Chris lied to her saying that that is the discount rate at normally their shop rate is $119/hr and on top of it you have to pay for the oil. The lady believed his lies.
4) He will not go through the proper protocol steps to check your customer file. He automatically started arguing with me about me not having extended warranty (which I do). When I asked him to look into it because it is there, he simply told me that I would have to call my original dealership to sort it out. I called my original dealership who said it's in the system. I spoke with another service rep named Tom (who is amazing) who told me all Chris had to do was take one extra step and look in another window for the info which showed my warranty status.
Basically Chris will lie to you and is more concerned with chatting with the younger females that work there than doing his job properly. Overall, after a few visits you get the "Sleezy Used Car Sales Guy" vibe from Chris.
If you must use this dealership, please please do yourselves a favour and deal with Tom (sits closest to the door). Always honest, does not push extra services on you, will tell you if something should be done because it is simply recommended but is not mandatory, will not try scare tactics on you. Amazing employee and I will ONLY ask to speak with him when getting service done.
Firstly, have you noticed that if you get lucky to deal with Tom when you drop your car, he advises you that Chris will take care of you further on? Why? - of course because he will try to squeeze more money from you any way he can and that is something Tom cannot do out of honesty. You will later in the day get a call from Chris advising that you need more done to your car and they will go as far as replacing a good part of your car only to increase their sales. They will even tamper with your old part in order to make it look bad if you require to check it out, it happened to me. Secondly, Chris's sales behavior is well known but what has management done about it? - exactly nothing because it is in their interest. Be sure that every time you walk into Oakville VW dealership you will be lied and over-billed, this is the their business model and it happens in many dealerships, it is an quasi-generalized anomaly, while customers are working hard and honest and need their cars to commute to work businesses like this one will leach on their back.
In summary, the Volkswagen experience from the point of sale to the driving experience is the best I have ever had. Quality, class, reliability, comfort, and FUN all in one car!
Thanks for your feedback, we regret that you had a poor experience with our store as we appreciate all of our customer’s business. We will review this information with all of our associates to improve our processes. If there is anything we can assist you with please don’t hesitate to contact us.
Thanks again and we hope to work with you further in the future.
Dionne B – Social Media Coordinator
We went into the dealership on the Saturday, were met by Mark Henderson, who showed us the car, explained the finer points etc, we went back on the Monday and bought the car.
Mark was great, he was friendly, respectful and went out of his way to give us the help we needed.
Everyone we dealt with at this dealership was courteous and
We also paid attention to the atmosphere in the building and noticed that during our four times shopping the receptionist greeted us warmly, offered us refreshments and promptly contacted Mark. In addition, there is a positive "team" environment with friendly interaction between the sales, service and admin staff.
Further observation while waiting for the car during service has shown that EVERYONE has shown a friendly, helpful face to customers and that customer service is not lip service but is ingrained in the organization. As a returning Volkswagen customer, this is very different from our experience with our last dealer in the neighbouring city where the staff seemed to live in a grey world, simply plodding through the day. I'm happy at this point to have left that behind.
I would recommend Oakville Volkswagen.
Thanks for contacting us. Our goal is to make sure that our clients all have a positive experience at our store. We'd like you to have this same experience. Please contact me regarding this situation in order to come to a resolution.
Social Media Coordinator
Repairs included seat heater and brake pedal switch, covered under warranty.