Oakville Volkswagen

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Absolutely disgusted on how my lease take over has gone. I had traded in my previous vehicle and did all the paperwork required to have VW Oakville take over my lease and yet I am still being charged for a vehicle I supposedly dont even own anymore. Responses have been vague and always blaming everyone else yet I am now paying for 2 vehicles yet only own one. I guess its up to me to work things out with the lease I signed off on with VW. I wont name names as that isnt my style but my sales rep seemed fair enough until ofcourse I needed assistance and now he is MIA...the sales manager and financial services manager have basically gone through the motions and yet nothing is being done. Now I have to put stop payments on my previous lease and guess what will happen to my credit rating there? STAY AWAY FROM THIS DEALERSHIP...this is the 5th car I have purchased and by far the worst experience of all of them

I brought my 2018 Tiguan car on 12 Dec to VW Oakville dealership as a result of the VW recall service of cooler bottle that was sent to me , it was determined that my car is to be kept at the dealership for repair as it is unsafe to drive given the damage in place, however spare parts for repair aren’t in stock yet, I was not given a date as to when I can receive my car( they don't know to date Jan5 2020) it was even determined that it could be more than a MONTH OR MORE!
I was given hatchback golf car , with no winter tires, no navigation system and even the apple car play isn’t working in it , my request for a Tiguan or SUV was denied saying the Golf was the only car they have as they deal with only one rental company , I contacted the Milton dealership whom I got the car from in the first place , they informed me that they don’t offer complimentary rental cars in such a situation and that I would have to pay for a rental car if needed more over even If I decided to take the car to them they won't be working on it since another dealership has opened a job for it !

So now I am paying 515$ a month for a car that is taken from me indefinitely with no time frame or date for return!
and VW dealers are soo cheap to rent a replacement for me bec of a recall of a manufacturing problem that I had nothing to do with !

At other dealerships of other brands in Canada and world wide when a problem like this exists they replace the customer with same car model or higher! (if you were smart its a future sales tool by the way)

VW employees whether at the dealership or customer service line keep repeating that they are only obligated to give me a VW car not necessarily same model like mine! and although its winter they repeat its not an ontario legal requirement to have winter tires installed ! So bottom line VW is suggesting that Safety level of a new All wheel Tiguan SUV of 12 K KM all seasons tire is equal to an old Golf of 29 K KM!!!

The Car I have been given isn't functioning when it comes to Navigation even through apple car play! and it makes a strange beeping sound that I reported to Tom Tanks on Dec 30th, the manager I have been dealing with to which he answered ''they all do that its normal'' well I never heard that sound from my Tiguan!

Employees at your dealership have zero customer service skills and defiantly don't act like owners! Moreover its not comfortable or welcoming being at the dealership premises as on my first day there one of the ladies working there yelled '' Merry Christmas'' to a guy leaving the dealership where he replied ''thank you for merry Christmas I hate the happy holidays shit'' to which she answered " I agree !I am a merry Christmas girl I don't do Happy Holidays!" and here I am a non white customer who is confused will anyone here be offended if I say happy holidays vs merry Christmas ? will I be treated less than other customers if I do so ? I am not sure , but what I am sure of that this will be the last VW car I lease or buy in my life!

I have requested a waive for my lease payment for the duration I don't have my Tiguan with me as I am paying for a service I am not receiving with no reply from your website although more than 2 business days have elapsed!

Shame on you Volkswagen!

I would only go to Oakville Volkswagen if you want quality, prompt, professional, friendly and great service.

Ask to deal with Alessia Lafrate, Zahir Dukhan and Eriona Zallqi.

Alessia Lafrate and Zahir Dukhan listened to my needs both financially and the lifestyle I wanted from my car. Unlike other car dealerships, they listen and are not selling you something that is out of your comfort zone. They work with you to give you the best car for your needs. I didn't feel pressured or tricked. They are very honest and made sure I got my car in such a short time.

Eriona Zallqi answered all my questions with honesty, professionalism, was friendly and accommodating with my request to get the car a few days early.

All 3 of them including their receptionist exceeded service expectations. I will come back here and get my car and recommend anyone too.

Oakville Volkswagen enables its male staff (from sales reps to financial services managers and service coordinators) to prey on/romantically pursue female customers of interest. These individuals will use customers' personal contact information obtained for business purposes only to later engage in conversations of a personal nature. They may also extort a 'date' from a customer by claiming that they take all their customers out to dinner while this is not true - their only intent is to engage with the female of interest on a personal basis. So far I have been taken out on such a 'date' without my consent, and pursued by several other employees from this dealership, and Oakville Volkswagen has not even apologized for this highly disturbing and abusive behaviour. Ladies, if you wish to be treated like dirt and a piece of meat, just go to Oakville Volkswagen. These sexual predators will make your experience unforgettable. And...is this legal in Canada??

I arrived at 12.55 for my 1.00pm appointment for an oil change, after waiting 10 minutes the shuttle took me to the local Tim Hortons, 2-mins.away.and I said pick me up in 1/2 hour which would be 1.30pm.
At 2.00pm I waited outside, then at 2.10pm I started to walk.
I arrived back at 2.15pm and politely asked where my car was, and was informed that they were still working on it. At 2.40 I asked why I was taking over 1-1/2 hrs. to do a simple oil change and was told they were working on it.
Now I was upset and asked to see a manager no one came.
When I finally got my car I asked why so long and I started to get a story \i did not like, so I told to stop make up my invoice and left.
No one ever said "sorry" it is taking such along time and gave me an explanation.

I was negotiate with Mr Arnold Geiser I would say very professional customer approach efficient and keep a promise.I am happy to be Your customer keep doing good yob Tks

I purchased my brand new Volkswagen Golf in October 2015. I entered the dealership knowing exactly the car I wanted as well as the price I was willing to pay. I was placed in the hands of a salesman named George who from the start, was not interested in me and my needs, but in my money and the hope of a quick sale. My number one must have for the Golf was a manual transmission as I had been raised driving a stick shift. When George found this out he asked, "Are you sure you want a manual transmission? I've never sold manual to a girl before.". That was it for me. I immediately asked to be placed with a different salesperson, which they complied with. I was placed with a manager, Lydia, who without my knowledge, gave George the sale and commission anyways. I did not realize until later that it was still his signature on the papers. Extremely deceptive and sexist. I was also told that some one would call to see how my Volkswagen was working for me and to set up a free inspection- obviously that never happened. This dealership receives its money and then wants nothing to do with you. I have since been dealing with st.Catharines Volkswagen which is much, much better.

There was check engine light on continuously when I took my Jetta to Oakville VW for check up. They saw it and asked me to leave my car for diagnose. After about three hours I received a call from Chris, VW Oakville saying that they did not find any engine light on and ran diagnosis test and stated that they did not find any record in ECM memory. My car is under warranty still they charged me for diagnosis. The engine light came back very next day and this time I took the car to the another nearby VW dealer and they found and fixed faulty Rear Oxygen Sensor. It is obvoius these VW Oakville cheaters erased/reset all ECM memory before running the diagnostic test, so that they can charge customers even the car is under warranty.

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I've been contacted by the dealership and they have resolved this issue
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Reading about this Chris/Tom comparison I can't refrain to bringing my contribution to the matter: have you noticed that if you get lucky to deal with Tom when you drop your car, he advises you that Chris will take care of you further on? Why? - of course because Chris will try to squeeze more money from you any way he can and that is something Tom cannot do out of honesty. You will later in the day get a call from Chris advising that you need more work done to your car and they will go as far as replacing a good part of your car only to increase their sales. In some cases they will even tamper with your old part in order to make it look bad, it happened to me.
Be sure that every time you walk into a dealership you will be lied and over-billed, this is the their business model, unfortunately it is an quasi-generalized anomaly.

A word of caution for anyone going to this dealership for service to avoid Chris (Assistant service manager, sits in the middle). Having been to this dealership on numerous occasions within the last 2 years for all sorts of service and have sat around their waiting area waiting for my car to be ready. Some waits were 30 minutes, some were upwards of 3-4 hours depending on work. During these wait times I have heard Chris try to always up-sell customers on various services they were not requesting or requiring. He uses a lot of sales scare tactics without knowing the facts if it is even applicable to the car you have. Some examples have been (From personal conversations with him and those I have overheard):

1) "You must have a transmission flush, if you have issues with your transmission down the line and they see you've never done a transmission flush, it will void your warranty" - True for some VW models but not all, but he will tell you this as if it were fact without even checking what you are bringing.
2) "You must have an alignment done because simple driving over something like railroad crossing will throw your car out of alignment and compromises safety" - A statement I heard him say to a 50 something year old lady who was there for an oil change.
3) "We provided service for you today at a discount" - A customer who got a full synthetic oil change done on her car (same make and model as mine and same oil change service that I get). The oil change normally costs ~$120. Customer was asking for a discount and Chris lied to her saying that that is the discount rate at normally their shop rate is $119/hr and on top of it you have to pay for the oil. The lady believed his lies.
4) He will not go through the proper protocol steps to check your customer file. He automatically started arguing with me about me not having extended warranty (which I do). When I asked him to look into it because it is there, he simply told me that I would have to call my original dealership to sort it out. I called my original dealership who said it's in the system. I spoke with another service rep named Tom (who is amazing) who told me all Chris had to do was take one extra step and look in another window for the info which showed my warranty status.

Basically Chris will lie to you and is more concerned with chatting with the younger females that work there than doing his job properly. Overall, after a few visits you get the "Sleezy Used Car Sales Guy" vibe from Chris.

If you must use this dealership, please please do yourselves a favour and deal with Tom (sits closest to the door). Always honest, does not push extra services on you, will tell you if something should be done because it is simply recommended but is not mandatory, will not try scare tactics on you. Amazing employee and I will ONLY ask to speak with him when getting service done.

From a distance when I called, to the moment I stepped in the dealership, and to when I left with my new used ride, always felt very welcomed, well taken cared of and with a sense of priority. Within a few minutes I was already on the road testing the vehicle, no hassles. Felt like they wanted to work with what you offer as long as it is reasonable instead of fighting back to get most of your money. Very pleased with the willingness from the manager to make sure I had a easy and pleasant experience in the process of the purchase from beginnng to end. Very impressed that there was hesitation in giving me brand bew rubber mats when they had gone missing on my new used vehicle. Not necessary to mention as it is common knowledge, but you cannot go wrong with a Volkswagen. I love my GTI!

In summary, the Volkswagen experience from the point of sale to the driving experience is the best I have ever had. Quality, class, reliability, comfort, and FUN all in one car!

I went to a lot of great dealerships in October but nothing as bad as the OAKVILLE VOLKSWAGON went there to buy a Golf 2015 couple of days later bought the car had the paper work done to satisfaction and signed which was approved by manager Dave. couple of days later had a appointment with the financial service manager which we had to wait they are very poor when it comes to their time. then the lies came from the manager named Dave who called me and told me that he would honour the price we discussed and already signed now all of a sudden he said that he did not approve this even though it was already on the agreement Dave was very rude guy! I would not recommend this dealership. We bought our Golf from a really friendly dealership.

My 2006 Jetta was telling me something. That something was its time for a new car. After making the tough decision to part ways with old reliable, Arnold fixed me up with a brand new 2014 Jetta. The entire process could not have been any easier. I had my new car in 3 business days. I also purchased a 7 year 200K warranty that will give me peace of mind as I rack up the mileage. Thank you Oakville VW.

Initial experience was positive - as soon as we left it was a trainwreck, the car wasn't buffed, scrateches all over - had to come back - twice. Not happy

Had a good experience with the purchase of a Tiguan. Salesman, Arnold Geisler was very knowledgeable and helpful. Would definitely recommend Oakville Volkswagen to family and friends.

Buying our new Tiguan was no problem.
We went into the dealership on the Saturday, were met by Mark Henderson, who showed us the car, explained the finer points etc, we went back on the Monday and bought the car.
Mark was great, he was friendly, respectful and went out of his way to give us the help we needed.
Everyone we dealt with at this dealership was courteous and
helpful.

Adam and Army were both very helpful, friendly and polite. They answered any questions I had and I believe Adam stayed after he was done for the day to make sure I got my new car and had all the paperwork done.

Professional, knowledgeable and friendly staff. Purchasing our new vehicle was an overall very good experience.

We shopped around the area dealers before our new TDI purchase and found the combination of price and attention from Mark, the sales agent at Oakville to be the best. Shopping at a difficult, end of model year time for a specific model now in short supply, Mark did not give up on us when we had options with other dealers and remained professional and focussed (even when I became frustrated).
We also paid attention to the atmosphere in the building and noticed that during our four times shopping the receptionist greeted us warmly, offered us refreshments and promptly contacted Mark. In addition, there is a positive "team" environment with friendly interaction between the sales, service and admin staff.
Further observation while waiting for the car during service has shown that EVERYONE has shown a friendly, helpful face to customers and that customer service is not lip service but is ingrained in the organization. As a returning Volkswagen customer, this is very different from our experience with our last dealer in the neighbouring city where the staff seemed to live in a grey world, simply plodding through the day. I'm happy at this point to have left that behind.
Rolly Astrom

Great Buying experiance

As always, impeccable and friendly service. J. Marschall

Excellent service, friendly advisors. I left my Jetta at 7.30 and shuttle dropped me home at 7.45 (very friendly driver). Picket up vehicle, clean and shampooed, looked like brand new, at 11.00 as scheduled. No delays - Germany accuracy :)

Alex was first class, explained everything, very straight-forward and was great to deal with.

I would recommend Oakville Volkswagen.

Do not go to this dealership. Beware of their service department. Told us that Oil pan is damaged(and the Car is extremely dangerous to drive) but Did not find a SINGLE drop of oil on the driveway. Charged us close to 600 dollars to repair the oil pan and change the oil. Car was originally brought to the dealership for Warranty repair, performed the Warranty repair but added their repair to make extra money. Stay WAY clear of this dealership and the key is, everybody says, I cannot help you the other person has the authority to adjust or help you. Better Business Bureau complaint has already been launched against these people. Take your Oil Pan back, put my old Oil Pan on the vehicle and refund us the money.