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24-hour Emergency Road Service. Fast and affordable city wide service. Call us... We will help you. Auto Rescue Limited is the professional source for all of your Edmonton towing, hauling and parking Go to full description...
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Auto Rescue Limited, Edmonton Reviews (8)
Auto Rescue towed it under the pretense that their policy requires a tag on the vehicle to park there legally (no written confirmation of this was provided at request from us)
If you see a lot with Auto Rescue signs around it do yourself a favour and keep driving, do business with someone else or park on the street otherwise your car will be held for ransom and there is nothing the law can do about it.
They refuse to let anyone retrieve their personal belongings out of the vehicle.
The employees will not explain their policies or any procedure involving retrieving a vehicle from the lot. Whatever they say does not imply to any of the policies.
I recommend everyone to stay away from this company at all costs. They will rob you blind and lie right to your face .
Scum of the earth
In November someone did in fact park in our parking stall. Since we have their signs all over the property - we called them asking for help. Lady who answered the phone, told us that we do not have any agreement with them. We told her our Complex name, management company, address. postal code - nothing. She (after approx a hour on and off the hold) said that no contract is in place and none will come. When asked her how is it possible since he have their signs all over the place - she could not explain but said that there is no agreement in place.
Needless to say - when few other people parked in our stall, we did not call them since there is no contact. Last week, someone again parked in our stall and we parked in the visitor parking for few hours waiting for fellow to leave. Result? Our car had been towed.
When talking with "manager" what I experienced was: extreme rudeness, arrogance and lack of any willingness to help. He did admit that their employee misinformed us, but also said that he will not do anything about is and wished me nice day. (!!!????!!!!!)
If you are looking for company to have a contract on towing away vehicles from your condo resident stalls - think twice or even three time before getting involved with Auto Rescue. Too bad that we (me and my husband) were advocating for them for years (sic!). Well, better late than never. You learn as you go.
We do not recommend then to anyone. Unless you want to have your blood boiled and you want to be treated like a peace of trash.
Not surprised that they are not BBB accredited and that their rating with BBB is C.
It speaks volume.
By working over 8 yr in customer service - I have no words to comment on this.
I believe in one thing - Karma is a Karma. What goes around, comes around.
I have watched this company operate here for years and in my opinion (and in talking to friends in the towing industry) they are a shady company that should be avoided at all costs!!!
My next complaint is with the better business bureau!