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Pool and Hot Tub Depot

195 Exeter Rd, Unit F, London, ON
7 reviews
Business claimed Last updated: Over a year ago
Listed in: Hot Tubs
About Pool and Hot Tub Depot

Canada's leading online hot tub supply company offering over 3000 items online, backed by full in-house customer and technical support through email and phone. Go to full description...

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Today: 9:00am - 5:00pm
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Pool and Hot Tub Depot, London Reviews (7)

4.4
7 reviews
5 Star
6
4 Star
0
3 Star
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2 Star
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1 Star
1
By Brian Henchey on Apr 05, 2021
Verified by Facebook
Dealt with Ashley over the last few days just on a couple of measly spa filters. She was fabulous. Could not have asked for better.
By Charcoal Pekingese on May 05, 2016
Guest Review
have purchased hot tub filters and have had quick shipping and excellent product.will definitely use services again.
By Tom44 on Feb 25, 2016
Verified by Email
Purchased a pump in store, excellent service, fit just like they said it would.
By Chocolate Mussel on Apr 15, 2015
Guest Review
Although on the surface the prices seem great, buyer beware!

You need to be sure the parts you are buying from this site are absolutely the right ones and also absolutely needed. Their return policy is awful as they charge you shipping back + a 15% restocking fee for all parts (even if they are brand new and still in the box!). I had a horrible experience with them and will never be buying from them again. Also if you install any parts but don't need them and try to send back they will refuse any credit. Even if they are in brand new condition and original packaging.

Next time I will definitely avoid this site and go to my local store. Way better customer service there!
Comment by pooldepot on Jun 05, 2015
We value our customers and there shopping experience and will seek to accommodate all return requests for the few electrical / electronic parts listed as not returnable in our return policy.

Unfortunately we were not able to accommodate a request for full refund including paying for return shipping for parts that had been installed and used in an attempt to solve problem with the spa. We regret that this was deemed unacceptable.

We value and Thank you for your feedback.


By Red Termite on Sep 15, 2013
Guest Review
Order their in-house brand filters because the price was really good. Good quality, very happy will buy agian.
By Gray Sheep on Mar 18, 2013
Guest Review
Just bought a new hot tub, being delivered in 2 weeks, got quote from electrician to do the hook up, his price to supply the 50 amp GFCI was $210.00 plus intallation. Found Pool and hot tub depot via google, their price... $122.00 plus tax shipped to my door SHIPPING INCLUDED! I Like it, ordered it and it arrived in 3 days to Winnipeg. Will be back for more products when my hot tub is up and running.
Thanks,
Ted
By Scarlet Lynx on May 21, 2012
Guest Review
Great prices on hot tub filters, saved almost 50% buying here then from local spa store.
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Additional business details

Email address: info@poolandhottubdepot.com
Payment methods accepted: cash, visa, mastercard, american express, debit card
Purchase your hot tub parts and supplies in Canada and save. We offer better prices on hot tub and spa supplies in Canada. Our large volume purchasing power is passed on to you, our valued Canadian customer, ensuring you get the best value on your purchase in Canadian dollars. You'll find all of the best brands at the best prices from many manufacturers such as Waterway, Unicel, Pleatco, CMP, Laing, Aquachek, Filbur, Natural Chemistry and many more. We are one of Canada's leading online hot tub supply companies offering parts and supplies backed by full in-house customer and technical support online and by phone. When buying from Pool and Hot Tub Depot you can be confident that the products we sell are backed by Canadian manufacturers warranties and all products are certified and warrantied. Your orders are shipped fast all across Canada. Whether you live in Northern B.C. or Newfoundland, products are shipped from multiple hubs across Canada. Being located in and shipping from within Canada ensures your order will arrive quickly and without any customs fees, border hassles or worries.
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