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Element Hair

350 The Boardwalk , #1, Waterloo, ON
10 reviews
Business claimed Last updated: Over a year ago
About Element Hair

Delight in our multi-services! Short on time? Get your color and mani/pedi done at our color bar at the same time! Go to full description...

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Today: 9:00am - 8:00pm
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Element Hair, Waterloo Reviews (10)

3.9
10 reviews
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By diannem5 on May 18, 2017
My daughter had a Horrible experience the other day with JoHanna. My daughter wanted curly hair so she decided to try one of their new perm options. JoHanna reassured my daughter over and over that the perm would be curly, especially at the root. My daughter showed JoHanna several pictures of what she wanted and reiterated numerous times that she would have lots of volume on top. During the process JoHanna was apparently reading the instructions on how to do it and didn't seem overly confident.

When I picked my daughter up I was surprised that her hair was just wavy but didn't say anything because I thought maybe that's what she decided to go with. JoHanna immediately made the comment " It looks natural... beach waves". At home, my daughter expressed her disappointment saying that her hair was straight in some spots and just loose waves in other areas. The next day we returned to the salon to ask JoHanna what our options were to make it curlier. JoHanna stated that maybe when she washes her hair it will get curlier. My daughter explained that she had just washed it because she wanted to see if it was going to go curly. The girls at the salon then tried saying that she ruined her hair by washing it and that she was supposed to wait "atleast 24 hours". When my daughter explained that she had waited 25 hours before washing, the salon staff said that she should have waited 26 + hours as the last 2 hours are crucial to setting the hair. They said she had undone the whole process by washing her hair in the 25th hour. They then tried stating that her hair was much curlier when she left the salon, which I can prove is absolutely not true because my daughter took pictures of her hair while still sitting in the salon chair. JoHanna then tried saying that if my daughter would cut her hair she would probably have ringlets!!

My daughters hair was done on Monday May 15th 2017 and now two days later, May 17th, her hair is almost completely straight. I paid $155 for the worse perm I have ever seen. I went back in to the salon to ask how we could make her hair curlier & expecting they would help make things right, but all they did was put blame on my daughter and took zero accountability.

Myself and my two daughters were regular customers of the Salon. Even after having a bad haircut myself a few months back, I went back to JoHanna because I wanted to give her the benefit of the doubt. JoHanna had cut my bangs so short it took them over a month to reach my eyebrows again. I can honestly say, that after receiving such poor customer service we will NEVER be back.
By Magenta Rat on Nov 14, 2015
I truly hate to leave a less than stellar review but it is my honest assessment of this salon. I have been to Element 3 times. I initially wanted to go there because it was closer to my house than my regular salon is. The salon is nice and it has a nice atmosphere and the stylists are friendly and caring. My biggest problem with this salon is with the finished product and the price. The first time I went I tried to explain to the stylist the colour that I wanted but the finished product did not look like I wanted. Fair enough, I thought maybe I had not explained properly what I wanted. I went a second time and said that the colour was not what I wanted and she tried again but again was not the colour I was looking for but it was not a bad job. The third and last time I went I thought that it was my fault for the bad colour in my previous visits so I brought a picture that showed clearly the colour of the highlights and lowlights that I wanted. Unfortunately, the picture did not help at all...I ended up with the exact same colour that I had went in with. And the other issue is the price, for a junior stylist it is the same price as a senior stylist at my regular salon. I don't have an issue paying more if they do a better job with my colour but unfortunately I don't believe that they are worth the extra $40 that it costs me.
By Yellow Possum on Jul 28, 2014
Element Hair has given me a great experience...all of their staff were polite and friendly...it made me feel like home!
By Pink Primate on Jul 28, 2014
I love this salon!! Super trendy, New York style studio with incredible staff! I have long, thick hair and always leave with a beautiful cut and vibrant colour. The staff is informative, friendly and very knowledgeable and I don't know where else you can get a mani/pedi while your hair is being coloured!!! Total time saver! I won't go anywhere else :)
By Trish on Jul 25, 2014
One of the best hair salons in Waterloo region. I've been going to Element Hair for over 20 years. Some of my friends and co-works go as well. We all love this salon. They keep up with the latest in hair fashion and always are pleasant and inviting. I really enjoy going to this salon and love my hair afterwards!
By Chocolate Kangaroo-rat on Jul 25, 2014
Its hard to find a salon you like and can trust. Their new location in the Boardwalk is awesome and modern. The staff is friendly and I always get good advice and fabulous cuts and styles. I am really happy with the hair colouring and have sometimes had low lights done. Great job Element Hair! I'll be recommending you to my friends and family.
By Kevin on Jul 25, 2014
I've been going to Element for many years. Always an enjoyable visit. The stylists know their stuff and always give me the perfect hair cut. Friendly and affordable for professional hair cut/style. Would highly recommend them!
By Magenta Planarian on Jul 21, 2014
Four years ago I was under going chemo treatment for 2 years and in that 2 year period my hair was weak from the chemo. Kim, Lance and there staff were very gentle with my hair when I visited. Their workmanship and products kept my hair healthy along with tips on how to keep it healthy. Today I am a healthy woman again and have beautiful hair. I get so many compliments and it's all thanks to you guys, especially Kim.
Thank you so much for making me feel and look beautiful!!
By Scarlet Bulldog on Jul 21, 2014
I have been looking for a professional hairstylist to give me a haircut that I can wash and style without any problems. My first haircut was with Lance and I was completely blown away with the attention to perfecting the cut. I ended up with a work of art and I know with a good haircut I can blow and style it as good as any hairdresser. Even though I have to travel 50 minutes to get there it's well worth the distance.
By Bistre Tahr on Jul 04, 2014
If your in the market to pay over 200$ for your hair to be fried and damaged from bleaching "Element Salon" is the place for you. Unqualified hairstylist, unprofessional salon and poor customer relations!
2 weeks ago, I had my hair highlighted here and cut there and now my hair is so badly damaged it breaks off in my hands. I've been to two salons already, both of whom say that my hair was over processed which resulted in damage of my hair and the need to have my hair heavily treated over weeks to repair the damage done to it. All of this at the customers own expense! My hair feels like the ends of a straw bristle broom and I have split ends up to 2 inches from the bottom of my hair after having my hair cut 2 weeks ago!!
I called the salon concerned and worried my hair was breaking off in hand fulls. A stylist answered the phone and told me with confidence and without knowing me that "your hair was already damage before you came in." She relayed the issue to the owner Lance of "Elements Hair," who couldn't even bother to come to the phone to speak to the concerned customer about the issue. I was told they couldn't do anything for me without even so much asking me to come in to look at my hair. Here is a salon that stands by there work!!! BRAVO! SLOW CLAP! Talk about outrageous!!
I urge you to strongly stay away from this salon!
Comment by kimnielsen on Jul 20, 2014
Dear A.B. It is unfortunate that you are not happy with your hair. I have reviewed your visit with staff and the formula used for your highlights. We take great care in making sure guests receive great hair services, through extensive training and by using the best products on the market. The lightner used on your hair is of the latest technology and one of the most gentle on the market. Your visit included an extensive consultation and was 4 hours long. The price breakdown is as follows, highlights on long hair $120, Toner $20, haircut & style $45, tax $24.05 bringing the total to $209.05 not including your tip. The actual charge for your 4 hour visit was $185. We don't receive tax as income. Since this was your third visit to our studio we have had the opportunity to get to know your hair somewhat and we have noted that you have had previous chemical treatments done elsewhere. When you called, you were invited to come in for several treatment options to which you unfortunately declined. Again we take the utmost care with all our guests. It's unfortunate that this did not work out. Your refund cheerfully awaits. Please have a look at our 5 star reviews by our very happy guests here... http://www.demandforce.com/b/elementhair
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Email address: info@elementhair.com
Payment methods accepted: cash, visa, mastercard, american express, debit card
Waterloo Region's first and only Arrojo NYC Ambassador Salon. We offer complimentary consultations, precision cutting, color by Goldwell, Dermalogica skincare products and services, CND creative nail services and hand-care products as well as our own signature botanical hair care line, made in Canada! Delight in our multi-services! Short on time? Get your color and mani/pedi done at our color bar at the same time! KMS haircare products. Element Hair signature brand Tape-In Hair Extensions Located on The Boardwalk in Waterloo. Come visit us!
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