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Tile Shoppe

115 Hempstead Road Unit 1&2, (Nebo Road & Stone Church Rd E), Hamilton, ON
46 reviews
Business claimed Last updated: 8 months ago
Listed in: Tiles

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Tile Shoppe, Hamilton Reviews (46)

46 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By Coquelicot Whitefish on Jul 14, 2014
I had a great experience at the Hamilton store- Great selection, great prices, and the nicest and most entertaining sales person ever, Rob Taylor.
By Purple Sturgeon on May 28, 2014
Great customer experience
By Hugh on Mar 12, 2014
Yesterday my wife and I visited the store in Hamilton. We were extremely impressed with their selection and the prices can't be beat. Thank you Rob for all your help, the tile you helped us pick out for our bathroom looks fantastic and will last us a lifetime.

Terry McNenly
By Ao Gopher on Mar 05, 2014
After deciding on a tile at the Tile Shoppe concord, we were told they didn't have enough stock at their location. We were then informed we would have to drive to Hamilton, for the remainder of our tile. Though, it was a fair drive, it worked out great. Not only did they have our tiles put aside and ready for us, but the sales man Rob Taylor was a great help. He took the time to teach us about choosing complimentary backsplash tiles, as well as have a short lesson on how to match other aspects of decorating. Therefore, I would highly recommend the tile shoppe Hamilton for all your tile needs. Be sure to ask for Rob!
By Teresa on Jan 19, 2014
I ended up taking back my good deal from Home Depot and bought some gorgeous tile for my bathroom. It is going to be gorgeous and I thank Rob for the help in putting the look together. I had been to quite a few tile places trying to match the tile I had bought, but was blown away by the huge selection of tiles here. Thank you!
By Yellow Halibut on Nov 21, 2013
We visited your store on Hempstead Drive in Hamilton. We were very pleased with your selection of tiles. Found exactly what I wanted for my kitchen backsplash. Rob was our salesman. He sure knew his color schemes and was a great help to me. He certainly has a great personality with people. Thanks again Rob, it was a pleasure.

E. Brown
By Cerise Chimpanzee on Oct 10, 2013
We had so much fun when visiting The Tile Shoppe on Hempstead Drive in Hamilton. Rob served us and we bought the tile we wanted plus the accessories. He made parting with our money a little less painless (ha, ha). The service was superb, Rob completely knowledgeable and professional with a wicked sense of humour which we loved. We would not hesitate to recommend the Tile Shoppe and Rob to anyone.
By Orange Rabbit on Oct 07, 2013
Great customer service. Fast and great products and prices!
By TWL5098 on Oct 02, 2013
I have had the opportunity to visit you store on Hempstead on a few occasions and have found that it was a real pleasure when I dealt with your counter staff.
The person I have had the pleasure dealing with, Rob, makes every visit an event. His knowledge in your products, his efforts to please the customers, me, and his wonderful sense of humour has cemented, not pun intended, my loyalty to you store.
Thank-you TILE SHOPPE and a huge thank you to Rob, for all your assistance in making my visits so memorable!
Terry Lewis
Hamilton, On
By Violet Grasshopper on Sep 14, 2013
Bright store, nicely organized and great stock.
Rob was helpful, knowledgeable and funny.
It was worth the trip from St. Catharines!!
By Bazaar Irukandji-jellyfish on Aug 17, 2013
Fantastic service from Rob Taylor and crew at the store. Rob displays a real knack for customer service and gives 110% to every person who walks through the door. An unusually refreshing experience that is sorely lacking in the majority of our daily interactions. Thanks Rob!
By Fuchsia Hippopotamus on Jul 11, 2013
I was in with my wife to the hamilton location. We were happy with the great customer service that we rec'd from Rob Taylor.

We will be back..

By Brown Viper on Jun 25, 2013
I live on Robs street and he called me at 9 p.m. To tell me my tile was in. He left a message and then showed up at 10 to talk to me about it. I love my tile and the fact that he came and did what I call an at home sale was very impressive. I love the way he talks. Can I adopt him?
By Copper Tahr on May 31, 2013
Who know Tile Shopping could be such an entertaining and informative experience! My partner and I are first time home buyers and had to re-tile the bathroom before we moved in. We have been searching tile shops for a few weeks when we walk into the Tile Shoppe in Hamilton. We had no clue what we wanted. Not only did Rob help us pick our affordable, gorgeous tiles, he kept us laughing and fostered the excitement we felt as first time home owners. Rob took the time to explain the product and encouraged questions. He is the epitome of excellent customer service. I have already recommended him to co-workers, family and friends. Thanks Rob!
By Cardinal Rodent on May 22, 2013
I love the tile shoppe! Rob was great and so funny! Vanessa was very polite and friendly and Mike loaded me up fast. What a team!
By Purple Kangaroo on May 13, 2013
My experience at the Tile Shoppe was wonderful! Rob was very helpful in giving advice on which tiles I should choose for my bathroom :)
Great store and great customer service !
By Amethyst Mackerel on Apr 22, 2013
Very helpful and friendly staff. Thank you
By Coral Mammoth on Apr 18, 2013
We have been working with the Tile Shoppe since July 2012 and have had great service the entire time. The staff is helpful and friendly and have good advice. I have mostly been working with Rob and he is always helpful and has a smile for you. Their pricing is unbeatable. Thank you and look forward to working with you on the next project.
By athay on Mar 31, 2013
After witnessing terrible customer service at the Mississauga location, it was definitely worth the drive to Hamilton. I called ahead to see if the product was in stock. Rob looked it up and put it on hold for me to pick up. When we got there, my husband and I were greeted by Rob, who was extremely friendly, outgoing, attentive and knowledgeable. He gave us very useful tips and provided us with the proper tools to do the job. On top that, he was very funny too! Although we live in Oakville, after our experience with Rob today, we will definitely return to the Hamilton location for our next purchase. Exceptional customer service, not only by Rob by the other staff as well. Everyone was very friendly and cheerful.
By Boysenberry Afghan-Hound on Mar 27, 2013
I had the pleasure of being served by your sales associate Rob.
Not only was Rob knowledgeable about the products but his charm and delightful manner made the task of picking tiles so much more pleasant.

He could not do enough to help us with our selection and his customer service was excellent.
This was our first visit to this location and I will definitely return because of the service that I received. He also has a lovely disposition and a very likeable manner.

Thank you Rob
By Chocolate Starfish on Mar 24, 2013
I got the best service ever when I visited the tile shoppe today. Rob Taylor helped me make a great decision. He was personable, interested in his products, efficient.

I thought the deal I got on the product was excellent. There was no comparison with other retailers. Getting contractor-like prices was a real plus. He had someone carry my small three boxes out to my car. I think his name was Brandon.

I think you should consider offering returns on entire purchases for exchange or credit at least. Possibly let people take samples if they really need help to deciding. Nonetheless, the purchase i made committed me to my project.

By Chocolate Giant-Panda on Mar 20, 2013
We found the store today,never been there before but after receiving great service from Rob and Brandon i don't think I'll be shopping for tiles anywhere else. Shopping was fun and pleasant with great expert advice.And I was very happy with the price.Thank you Rob and Brandon and see you soon for whatever else we need next.
By Cardinal Emu on Mar 17, 2013
Friendly, helpful staff who answered any questions we had. They all greeted us when they were around us. Our purchase was well done and loaded into the car for us.

Lots to choose from and great prices.
By Blue Spoonbill on Mar 05, 2013
Absolutely impressed with Tile Shoppe in Hamilton. The selection was amazing and service was terrific. The prices were great too - we had been all over, Mississauga, Burlington, Hamilton and Tile Shoppe was the best. In this day and age, when customer service is so lacking - it was a breath of fresh air to go into a store, where you get a friendly greeting, and the staff were so helpful, they didn't push or hover, they gave us our space, and then was there to answer any of our questions. John G. was fantastic - so helpful, insightful, knowledgeable and patient with me and all my questions. Amazing! and Brandon was a delight, so helpful in loading up everything, patient while we reviewed our order - I wish I got that fabulous service in all stores! John and Brandon were absolutely wonderful!
By Bazaar Leech on Mar 05, 2013
I buy at the tile shop all the time and I love dealing with Rob! I left once and came the next day because he wasnt there. I love the new look Rob has now but thank god he is still the smae old Rob! Will be back for ounex house. You guys are the best
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