peveecka spa

Verified by N49

I purchased spa services through Dealfind for Peveeka Spa and have been trying for days to get through to the spa by phone. No voicemail and no one seems to answer their phone at various times throughout the normal work day. I will drop by the spa in person in an attempt to book my appt. Not great customer svc if trying to book the actual appointment is any indication

I was told the spa offered massage by Registered Massage Therapists. When I arrived for my massage, the therapist arrived late with her family.
While she gave me a massage, a child was knocking on the door. She assured me she was an RMT and gave me a receipt.
My insurance company tells me she is not registered as a massage therapist anywhere.

The business does not answer voice mails. They do not keep an accurate record of appointments, so good luck finding your name in the time slot you asked for when you finally arrive. The lady who answers the phone has difficulty understanding English; this problem is exacerbated through her interrupting the customer and not waiting for them to finish their sentences. "Alissa1", below, who has simultaneously posted resentful rants about Dealfind as well as 5-star reviews of her own business, has a very obvious chip on her shoulder that will likely be reflected in the level of service you get. Go across the street to Third Avenue Spa instead. It's a lot more expensive but always professional.

Note: This review is only about the customer service as I was unable to actually redeem my Groupon at Peveeka.

I bought a mani/pedi Groupon for myself and one as a mother's day gift for my mother-in law as she is visiting for the May long weekend. I scheduled the appointment for Monday, after first asking if they would be open. Luckily, I called to confirm today as it turns out they won't be open after all.

The 2nd receptionist I talked to (there was a bit of a language barrier w/the first person who answered the phone and she quickly passed me off to someone else) was very rude and unhelpful and didn't even apologize for the mix-up. I tried to reschedule for any other time this weekend as my m-i-l is only in town until Tuesday morning, but even though the scheduling error was on their end, they wouldn't find a time fit us in. The tone the receptionist used was very rude and she even said something like "Well, we're full so what do you expect me to do?"

As I'm unable to redeem the gift groupon I bought and no longer have any desire to try the place out myself, I've emailed Groupon asking for a refund or credit. Again, I can't comment on the quality of the spa services at Peveeka, but their customer service is truly awful.

Just a note in response to Alissa1. After getting off the phone w/Peveeka, I immediately called another spa (Viviana Day Spa) that I'd first tried via Groupon. They were very polite and professional and were able to make room in their schedule for us. I had a great experience w/that Groupon, have been back once, am now going again w/my m-i-l and have praised them to everyone I know. It doesn't matter how someone first decides to try a business. A great experience will create a loyal customer while a bad experience will alienate them, likely forever.

I recently used a coupon for a mani/pedi/facial and massage.
The staff, though very nice, are poorly trained and not up to the standard a Spa requires. The manicure and pedicure were sloppy with polish left on the cuticles and too thick. There was no discussion about skin concerns and I got the impression everyone gets the same facial mask and treatment regardless of whether the skin is oily or dry. There is no towel, robe or covering on the clothing during the facial. The massage is only for the upper body ; I was expecting legs to be included as well.
The upstairs carpets in the hallway are dirty, rippling and the place is rundown. Not a great expeerience although the staff were very pleasant and warm. But not good estheticians!

I got a gift certificate for Peveecka and I have to say it was a huge let down. I am glad I did not pay for it myself. Although the massage was was nice it was very unprofessional. I walked in and there was nobody at the desk after 5 minutes I finally yelled hello up the stairs and someone came down and said she was helping someone and I should fill out a form and she would be with me shortly. Then she went back upstairs. She was the only person working at the time. That's right she was running the front desk, doing someones eyebrows and she is the same person that gave me the massage. The room I got my massage in was unimpressive looked like a bedroom with 2 massage beds. When we were done there was a receptionist on duty. When I booked my massage on the phone when I mentioned I had a gift card and wanted to get the April special a relaxation massage for $60 they said is was fine. When I went to pay with my $85 gift card they did not give me any credit saying the special and what I got were 2 different things. I was hoping to use the remainder of the money for a pedicure. I would have argued but I really didn't want to go back. Mary was very nice and was doing the best she could but I would not go back.