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Eagle's Touch Services

7 reviews
Claim this business Last updated: Over a year ago
Listed in: Maids
About Eagle's Touch Services

Need family time and a clean house? Want a spotless workplace for your clients and employees? Let Eagle’s Touch Services lift the burden of cleaning out of your life. Our customers depend on our trained professional cleaner’s exceptional service at a reasonable price. We always give our free estima

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Eagle's Touch Services, Toronto Reviews (7)

7 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By Byzantine Swordtail on Jun 19, 2012
This company has no concept of customer service. After cancelling my appointment on me 3 times in a row they would not offer me anything. Then when I tried to reschedule for the 4th time they said they were fully booked for the next four months. They were very rude and hardly apologized for their poor service.
By Cardinal Perch on May 08, 2012
NEVER EVER AGAIN! HORRIBLE and DISGUSTING! This is the WORST service ever we've received from a cleaning agency. I'd rate it with negative mark if it was possible. We've had an experience with 4 other agencies and always were satisfied with their job. We bought 2 vouchers for 3HR cleaning and decided to give the second chance just because thought the first cleaning lady was an exception. But the second time another lady was as bad as previous.
We have to keep our apartment clean all the time because of our crawling baby, so we do wet cleaning at least twice per week and don’t leave much work for cleaning ladies. Still we need the floors to be cleaned properly, what means usage of vacuum or broom. But instead of that the lady used a mop with the cloth for dusting surfaces to dust the floor – the same cloth for the whole apartment without washing it even once. She moved the mop back and forth without collecting any dust, just smearing it around.
The lady didn't clean the floor under the beds and sofas at all. When I asked to do so, she replied that I need to move the sofa and chair, although what was needed just to bend, the mop could easily go under. Even when I moved it didn't help much. Basically she just moved dust from one place to another.
Most of the time cleaning lady was working and talking on the phone simultaneously, holding her phone with her shoulder.
For mopping we use a cloth that we wash in a bucket. Maybe it's old fashioned now, but this is way we do. Other ladies came with their own mop or used our without any problem. That lady said that she wants another mop because she's NOT SUPPOSED TO SQUEEZE the cloth, that this is not her job! It was for me as a bolt from the blue. I gently explained her that is indeed her job, then I personally filled the bucket with water, put solution and showed how we mop the floor. After that the lady became unreasonable arguing that because she is a black we look down at her and complain about everything. I was numbed. I've explained her that this is not about the race, and I have friends from all backgrounds and this is about the work. It was such a ridiculous thing to go through all these explanations when you just expected to get your house cleaned! Then she said that she is not doing it anymore, demanded coupon, taxes and went off even without saying goodbye leaving the job unfinished! Instead of 3 hours she worked only 2,5. She left dirt everywhere. Moreover, she put a bag with all collected dust near baby’s toys, so I have to clean them after her. Her behavior was very rude, but the first time another lady was much ruder and we regret we didn’t write a review on her.
By Black Duck on Apr 19, 2012
The cleaner showed up 20 minutes late, which isn't a huge deal in and of itself. But then she spent over an hour talking on her cell phone with one hand while cleaning with the other. How good of a job can you do cleaning with one hand? From the results, not a very good one it would appear. I paid her up front for four hours and she left after two and a half, saying that my place was done and that they wouldn't clean inside my fridge or my exterior windows.

The cleaning was not terrible, but definitely below par.

I also bought new cloths and sponges for her to use and she just threw them out when she walked out. That's just needless and totally lazy.

Overall, it was a terrible experience for what I paid.
By blazing on Mar 08, 2012
Staff with thorough with the little corners and details for the job! Courteous
By bluestars on Feb 14, 2012
I love my place after Eagle's Touch comes to clean! She always does a fabulous job and is very personal and professional. I'm so happy that I found Eagle's as I am assured with their checklist that everything will completed to my satisfaction or they will send someone back to re-clean - not that they ever need to. It's always spotless the first time!
By missgreenbox on Feb 14, 2012
My husband and I find ourselves too busy to keep our home as clean and orderly as we like so we rely on outside help. Last Thursday, for the first time, we employed Eagle's and are over the top with the results. The maid that serviced our home went straight to it and worked diligently, doing more in two hours than either my husband or I had thought possible. Again, after 10 + years of help at home we have never had such amazing results. Congratulations on taking home services to another level. We are proud to share your contact info with our neighbours. Kindest regards, Jenn & Kevin
By Toronto00 on Feb 14, 2012
Professional staff, arrived 15 minutes earlier than the scheduled time. Which was fine because she didn't want to be late. Was a bit concerned at first because she had tobacco breath, but she had mask and clean shoes, etc.

She was thorough with the cleaning and stayed for the entire duration of the booked time. Would recommend!
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