Carstairs RV

Unfortunately, my experience with this RV dealer is not good. I purchased the trailer from them in May this year only because they carry the model I really liked. The trailer was purchased brand new and I decided not to pick it up right away but once I will go for my first camping trip in June. This gave them almost a month to get it ready. My negative experience started on a day I was supposed to do the final walk through. The walk through was scheduled for 10:00 am. At 8:30 they called me if I still want to do the walk through as the trailer is "little bit" dirty due to alleged power outage the day before. I was already on the road there so I said I will still come, thinking "you guys had it for a while now a knew for several days when my walk though is scheduled and you did not have time to get it ready?" and "why did you not let me know yesterday it won't be ready for the morning?".

Anyways, we did walk through which was very brief. The trailer was filthy from the outside and inside. The slides were never pulled out, we just went through very main stuff. They promised to fix small items (aka TV installed unevenly, one back splash sticker was peeling off etc.), clean it and have it ready for my first trip.

When I went for my first camping, I pulled the slides out and went through the trailer again myself. I was shocked by the amount of deficiencies I found. First off, there was a huge tear in the brand new lino. The crank handle was broken, lots of screws were missing and all blind were bended.

Since I had several camping trips booked, I took pics of all deficiencies and sent them to the dealership. They said to bring it for fixing when ever I want. So I brought it there at the end of July. They had the trailer for 2 weeks. Promised to fix the lino that I won't even see the tear as well as all other items I wrote down on the paper for them. When my partner picked it up, I was notified all items were fixed and checked off on the list. However.... The windows blinds are still bended. They have not touch those.... The lino tear is simply glued back to the ground.....

I am very disappointed. I think I don't have too high expectations when I say I expect the new thing to look as new and expect people to check off fixed things as fixed when they REALLY are fixed?!

I don't feel like dealing with them again simply because they totally failed me on customer service side. I don't recommend them at all. They promise and lot and deliver nothing.