SmartStop Self Storage

The staff is amazing, very friendly and helpful.

I have been renting for 6 months so my monthly rate just jumped from $132 to $206, yet when I look online the same size unit is being offered for $153 + a free month. Do the math, 1 month free so 5x153=765. Divide by 6= 127.50 per month, which is less than I'm paying now. When I call to complain no one seems to get it!

I would not recommend this place to anyone. I have been at that location since Dec 28, 2018, paying $117.00/month they had a promo going on 50% for 3 months. Then August 2019 increased to $170.18 February 2020 increased to $193.91 for a 10 x 15.
Had complained to them for one year that I needed more light the one in the hallway was burnt out and they said that they will look into it.
I spoke to someone else and she said that she had been complaining for 3 years. So then I thought this will never replace it, the light in the storage itself was on a timer & there was only on light because the other one was burnt out and was too hard to replace!! I just had it with them they increase their prices but never fix what needs to be fixed.
So I had to give them 10 days before moving out, as per the contract, so June 6 was my last day. I am still waiting for a credit, I have been going back and forth with them. They are so frustrating as they never reply back to the emails. I received an email from them saying:
Dear Client, Since we moved you out of the system on June 7, 2020, and we pro-rate only the first 6 days. Therefore, unfortunately, we are unable to provide you refund for the remaining days. Please feel free to reply back if you have further questions.... we I did and still nothing. I had sent them an email on June 6 at night including a picture showing them I had moved out. June 23 they still have not replied.
If I have to rent a storage unit again I would rather pay a bit more and have a better service. This was the worst experience ever...

This storage is a scam, I put my stuff there travelled to the US to be for a month, but unfortunately for me I stayed pass a month. The owns brake my lock lock, and put theirs. when i came back after 2 months I paid the rest of my balance, but realised must of my valuable stuff were missing. They told me there was a series of robberies at the storage December and even claimed they know who did the robbery, that my case will be handled by the insurance since I had paid for the coverage. but the insurance is saying they will not pay since there was no force entering. Anyone putting their stuff in this storage is doing so at there risk.

EXTORTION-EXTORTION:
These people who operates this brand and facilities are thieves, crooks, out right dishonest. They black mail me, and was using me as pawnshop to get clients at there facilities. The made me homeless and was collecting my rent every month, I did not know what was happening, Management and Staff they are very dishonest.
Management and Staff uses me to full this facility, they try on many occasions to set me up as a thief, but fail, then give me eviction notice, try raising my rent, before it's time.
I was at this facility from October 20th 2012 to June 30th 2016. Just over 44 months.
This facility is a storage den of thieves Management and staffs are criminals. They are part of a criminal movement in Canada.
Rent at your own high risk.

DONT GET STORAGE HERE got 10 x 5 over 3 years ago price raises every 8 month by $20.00 i paid $90 now im paying $150 there contract states they can hire rent every 8 months from last date. They get you to sign cheap and raise it over the years.

This is a very safe and well maintained storage facility. The staff is amazing, very friendly and helpful.
If you are looking to rent a storage unit, I would highly recommend Smart Stop Mavis