Roto-Rooter

Equipment, arrival time and communication were good. From there everything went downhill. The serviceman complained about how difficult it was to get to site. 200 yards of easily passable road with 4 wheel drive was most difficult access he ever had. He said any of the other servicemen would have walked away from the job. He worked hard but complained continually. He ran out of water and took 45 minutes to refill tank from my hose while charging $200/hr. He couldnt get the pipe unplugged and said I had a broken pipe. That was not the càse. There were tree roots on the other end of the pipe. It cost $525.00 for nothing. The people skills were poor at best. I didnt feel like he was doing his best to please the client. It was obvious that instant payment was the priority. I wont use Roto Rooter again. Too expensive, too pushy and not there to insure client satisfaction. I'd suggest looking around for a similar company, more reasonably priced or willing to discount their fee for not accomplishing the job. There was a constant reminder of how much the service was costing. I didnt like that. The overall experience was a D grade at best.

My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service.

The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe.

Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe.

I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically threatened that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still pissed, but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. I wonder how many other folks have been taken advantage of by over billing by this company. HORRIBLE...

We had Roto Rooter come over and had a great experience, From calling and booking the appointment to the plumber that came to the house. He was professional, knew what he was doing and polite. I had a great expereince with them.

They were very fast and efficient (and open 24/7)in clearing my drain and when another problem surfaced, they immediately sent another person out. Both technicians were very friendly and knowledgeable and we would definitely recommend Roto-Rooter to everyone.

Andy was polite, pleasant and friendly. Drilled the line and removed the roots. Provided good feedback about the problem, and potential long term fixes.

Winnipeg, MB

We had our roots drilled out. we were very pleased with the service we received from Jason! He came out within a reasonable time very friendly and was able to find the problem right away and quoted us a reasonable price. he defiantly knew what he was doing! He was able to do the job within an hour.

Lee and his partner were very helpful friendly and efficient.
Would highly recommend Roto Rooter for any pipe or plumbing problem

Lee and his apprentice did a great job. Timely, polite, and helpful. Provided some good advice. I would recommend roto rooter, service guys were great.

Price quoted was the final invoice price.Service man was efficient courteos and polite.
I will use Roto-Rooter again.

I live in a slab house with huge trees in the yard, and need to have Roto-Rooter out roughly every 18-24 months. Everything is always fine, and today was no exception. (I've run a load of laundry already, just to double check - I would know immediately if there was still a problem!)

Anthony did his work quickly, cleaned up when finished, and was very efficient and polite. Thank you!!

T. S.

I had Roto-Rooter out to clean three drains. When the work was done I was informed that a pipe had broken and that it would be my responsibility to pay for the pipe. After the technician spoke with his boss they sent someone out to fix the problem. All is working fine now.

very satisfied with the services and it did not take very long to find the problem in fact may be 15 min. . In no time Jesse R. fixed the problem. very polite also. I would recomment this plumber every where in Winnipeg.