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Exceltoner

2155 Vincent St, Montreal, QC
80 reviews
Business claimed Last updated: 8 months ago
Listed in: Computers
About Exceltoner

ExcelToner.ca offers toner cartridges, laser toner, compatible toner, ink toner cartridges and more it is the one stop for all the toner needs. The company provides quality toner cartridges for all laser and inkjet needs of their customers. Go to full description...

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24/7
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Exceltoner, Montreal Reviews (80)

4.3
80 reviews
5 Star
61
4 Star
7
3 Star
0
2 Star
0
1 Star
12
By Suzanne on Aug 22, 2020
I had a ink cartridge that was leaking and told them and they replaced. With no shipping cost. Didn't take long before I got the replacement cartridge.
By Joyce Constantin on Aug 07, 2020
On July 29th, I inquired about returning unused cartridges for a printer that had just broken down and received an immediate response. Following their instructions I returned the cartridges and my account was credited by Aug. 5th. I was impressed by their positive response and overall efficiency. Excel toner remains my go to place for cartridges. Thank you.
By Ron Leroy on Aug 04, 2020
Like they promised, delivery was 4 days. First class service, unlike their competitor 123Refills, which took 34 days for delivery.
Ron, Oakville, Ontario
By Mark Walton on Jul 28, 2020
Last Thursday I ordered waste toner bottle on the ExcelToner site, and received it yesterday. I installed the new bottle in my printer quickly and easily, and took the old bottle to a nearby Staples store for recycling. Thanks for everything.
By Maria Scopelliti on Jun 11, 2020
I have had a wonderful experience ordering from Exceltoner! They have the best prices and quality and the fastest delivery I have ever experienced. I will definitely be ordering from your website again.
By Bob Ens on May 06, 2020
I was shipped, exactly what I ordered, ( and at a Fair Price < ! > ). Even more noteworthy, was when suspected damage was noted upon delivery by CANADA POST, the Customer Service Department of EXCEL TONER promptly attended to all my Concerns. This Firm has now been added to our List of preferred Suppliers!!!! Just maintain your high level of Service....!!!!
By Michelle Peleg on Apr 20, 2020
I can't believe that my order arrived this morning - I only placed it on Thursday night. Excellent Service is a rarity these days and you provided it. Kudos.
By Ted Rocheleau on Apr 17, 2020
Extremely happy with the product and service.. didn't expect it that fast!!! Will buy from again and save as a favourite...
By Rolland Jubinville on Apr 04, 2020
Very best place to deal with.
Buy all your printers need with confidence
By Mary Power on Apr 01, 2020
I have finally found a company to supply me with good quality ink. I had a problem with one cartridge and you resolved it very quickly. I also appreciate that you are a Canadian company.
By Janice Peterson on Mar 18, 2020
Finally, finally I’ve found a company that does everything they promise they’ll do!!

I just couldn’t be more pleased with, the quality of your products or the price of your products or the service you’ve provide to me.

My life would be so much better if other retailers followed your lead!!
By Dave M on Jan 21, 2020
Garbage Canon black ink cartridge for MG8220. You get what you pay for.
I e-mailed back and forth and finally they gave no response when I said that the black Canon OEM provided a darker and more crisp print than the black Excel toner cartridge. Now the cartridge prints poorly on detail greyscale. I also bought some coloured cartridges that I haven't used.
By Burgundy Koi on Sep 25, 2019
They had a problem with a brand of ink cartridges, first they suspected my printer was faulty, then I demonstrated that it was not the case. They replaced it with the same brand, which was also defective. Finally they sent me the same brand I have always bought and the problem was fixed. Good customer support. Fast response to my mails and fast delivery to recover the problem.
By martyk on Jun 08, 2019
I ordered 12 compatible Canon ink cartridges.
What I got was a collection of old beat-up, left-over stock; all are past their expiry dates; some by 11 years!
2 did not list my printer on the boxes.
Many tanks are half empty.
One is even remanufactured.

Also, they claim to be "Better Business Bureau" accredited. A search on the BBB
website turns up nothing with that name.

This is what you get buying from some one operating from his basement.
Comment by steve8742 on Jun 25, 2019
I had the same experience with them. Did you end up resolving the issue with them? I'm pretty pissed about my raw deal!
Comment by martyk on Jun 26, 2019
Hey steve8742
Thanks for the comment.
No not resolved. He asked me to send him a photo of the cartridges. Typical stall tactics. All that's important to them is a fast sale.
By Cordovan Centipede on Apr 26, 2019
I am a new customer to ExcelToner.ca and I also never shop on-line, so I was slightly apprehensive about making a purchase, but I had to trust that ExcelToner.ca would come through for me.

I am very pleased to report that I received prompt, efficient, and excellent service, and would have no problem recommending your company. Thank you again for such excellent service.
By Coral Mammal on Mar 22, 2019
All your products have a lifetime warranty, REALLY? I guess they do. I sent an email about two cartridge failures, and you sent replacements to me the next day. Great Customer Service.
By flyhome on Mar 15, 2019
Don't use Excel Toner. I ordered No. 63 HP color and black ink cartridges. They sent me No.65. I asked if it could be returned. They said yes. That cost me $15.00 for shipping. They were very reluctant to return my money. After repeated requests they finally sent me $32.09. MY COST WAS $46.10 FOR THE TWO CARTRIDGES. They kept $14.01 and my shipping at $15.00 cost me a total of $29.01 to be right back where I started from. After I had received the two wrong cartridges I checked to see if I could get them exchanged for the right ones. They did not list any HP cartridges at all. Beware of this company. Learn from my mistake.
By 999smallgoodwolf on Mar 11, 2019
Excellent company to deal with without a doubt. Thank you for fast service and support.
By cemma on Jan 29, 2019
Occasionally I have problems with the replacement cartridge for my Xerox 3250 Printer.
The printing comes out with smudge pattern. I wrote to the customer service department and they sent me another cartridge free of charge and I received it the following day.
That's what I cal an A-1 l customer service.

Thank you all
By Bazaar Jaguar on Dec 22, 2018
Placed my order late afternoon got it next morning. Amazing service!! Will definitely use again.
By Cinnabar Marten on Dec 20, 2018
I couldn't be more happier with the service I have had from Excel Toner. My company has been using all of their toners for over a year now in all of our printers. Not a bad thing to say about these guys!
By Cinnabar Pelican on Dec 19, 2018
Issue with ink cartridge, contacted customer service, replacement asap with no questions asked. All is fine. Nice job.
By dchabot on May 22, 2018
Hi!

I would like to acknowledge the excellent work , service and fast delivery of your Company. We really do appreciate it.

thank you very much!
By Lava Whooping-Crane on May 15, 2018
Great product and great service, I'm just sorry I only just found out about your company.
I hate to think of how much money and time I spent purchasing the hugely over priced name brand ink cartridges.
By Bazaar Squirrel on Jan 11, 2018
These guys are very disorganized. Could not tell us when our order would be shipped out. We were promised a replacement toner in the meantime and that was never sent. I have called multiple times, spoken to someone and then they have said they would figure it out and call back. 3 times this has happened and NO ONE has called back.
Completely unprofessional.
I would not recommend the Vancouver location. I don't know about the other locations.
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Additional business details

Email address: sales@exceltoner.ca
Payment methods accepted: cash, visa, mastercard, american express, discover, debit card
NO SURPRISES ON YOUR CREDIT CARD !!! Laser Supplies (Toner) $7.95 regardless of quantity Inkjet supplies (Ink) $7.95 regardless of quantity. Please allow 1-5 business days for all deliveries. We ship via: UPS, Fedex, ICS, Canpar, Purolator or Canada Post

WARRANTY: All cartridges come with a LIFETIME warranty. If you have any problems with your cartridge we will gladly replace it for you free of charge.

We ship to all of Canada. For the Northern Territories call us (866) 438-1120 or e-mail support@exceltoner.ca

We have multiple warehouses located across Canada to ensure a speedy delivery.

Toll Free: (866) 438-1120 Montreal: 1-514-667-2433 Toronto: 1-416-907-4910 Vancouver: 1-604-288-2402 Fax: (866) 511-6774

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