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2155 Vincent St, Montreal, QC
63 reviews
Business claimed Last updated: 10 months ago
Listed in: Computers
About Exceltoner offers toner cartridges, laser toner, compatible toner, ink toner cartridges and more it is the one stop for all the toner needs. The company provides quality toner cartridges for all laser and inkjet needs of their customers. Go to full description...

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Exceltoner, Montreal Reviews (63)

63 reviews
5 Star
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1 Star
By non-member151785 on Sep 25, 2019
Problem solved
They had a problem with a brand of ink cartridges, first they suspected my printer was faulty, then I demonstrated that it was not the case. They replaced it with the same brand, which was also defective. Finally they sent me the same brand I have always bought and the problem was fixed. Good customer support. Fast response to my mails and fast delivery to recover the problem.
By martyk on Jun 08, 2019
I ordered 12 compatible Canon ink cartridges.
What I got was a collection of old beat-up, left-over stock; all are past their expiry dates; some by 11 years!
2 did not list my printer on the boxes.
Many tanks are half empty.
One is even remanufactured.

Also, they claim to be "Better Business Bureau" accredited. A search on the BBB
website turns up nothing with that name.

This is what you get buying from some one operating from his basement.
Comment by steve8742 on Jun 25, 2019
I had the same experience with them. Did you end up resolving the issue with them? I'm pretty pissed about my raw deal!
Comment by martyk on Jun 26, 2019
Hey steve8742
Thanks for the comment.
No not resolved. He asked me to send him a photo of the cartridges. Typical stall tactics. All that's important to them is a fast sale.
By non-member151551 on Apr 26, 2019
I am a new customer to and I also never shop on-line, so I was slightly apprehensive about making a purchase, but I had to trust that would come through for me.

I am very pleased to report that I received prompt, efficient, and excellent service, and would have no problem recommending your company. Thank you again for such excellent service.
By non-member151152 on Mar 22, 2019
Total Customer Service, without a doubt
All your products have a lifetime warranty, REALLY? I guess they do. I sent an email about two cartridge failures, and you sent replacements to me the next day. Great Customer Service.
By flyhome on Mar 15, 2019
Bad deal
Don't use Excel Toner. I ordered No. 63 HP color and black ink cartridges. They sent me No.65. I asked if it could be returned. They said yes. That cost me $15.00 for shipping. They were very reluctant to return my money. After repeated requests they finally sent me $32.09. MY COST WAS $46.10 FOR THE TWO CARTRIDGES. They kept $14.01 and my shipping at $15.00 cost me a total of $29.01 to be right back where I started from. After I had received the two wrong cartridges I checked to see if I could get them exchanged for the right ones. They did not list any HP cartridges at all. Beware of this company. Learn from my mistake.
By 999smallgoodwolf on Mar 11, 2019
Excellent company to deal with without a doubt. Thank you for fast service and support.
By cemma on Jan 29, 2019
Good laser cartridges, quick delivery and excellent customer service
Occasionally I have problems with the replacement cartridge for my Xerox 3250 Printer.
The printing comes out with smudge pattern. I wrote to the customer service department and they sent me another cartridge free of charge and I received it the following day.
That's what I cal an A-1 l customer service.

Thank you all
By non-member150920 on Dec 22, 2018
Placed my order late afternoon got it next morning. Amazing service!! Will definitely use again.
By non-member150915 on Dec 20, 2018
I couldn't be more happier with the service I have had from Excel Toner. My company has been using all of their toners for over a year now in all of our printers. Not a bad thing to say about these guys!
By non-member150914 on Dec 19, 2018
Great customer service
Issue with ink cartridge, contacted customer service, replacement asap with no questions asked. All is fine. Nice job.
By dchabot on May 22, 2018

I would like to acknowledge the excellent work , service and fast delivery of your Company. We really do appreciate it.

thank you very much!
By non-member140096 on May 15, 2018
Exceltoner #1
Great product and great service, I'm just sorry I only just found out about your company.
I hate to think of how much money and time I spent purchasing the hugely over priced name brand ink cartridges.
By non-member136028 on Jan 11, 2018
Vancouver Company needs better customer serivce
These guys are very disorganized. Could not tell us when our order would be shipped out. We were promised a replacement toner in the meantime and that was never sent. I have called multiple times, spoken to someone and then they have said they would figure it out and call back. 3 times this has happened and NO ONE has called back.
Completely unprofessional.
I would not recommend the Vancouver location. I don't know about the other locations.
By Ken Willis on Dec 28, 2017
Ink Cartridge Not Working.
I purchased some ink cartridges for my HP printer, and the black one would not work. I contacted Excel Toner, and while I am not going to go into specifics, they were extremely helpful and completely resolved the situation to my absolute satisfaction. These are very reliable people and stand behind the products they sell. Highly recommend.
By miclacroix on Dec 21, 2017
Service excellence
My second purchase was a laser toner cartridge that was defective. Exceltoner sent me a replacement. I will recommend Exceltoner to all my friends. Thanks Exceltoner....
By Michel Desrosiers on Nov 28, 2017
Cartridge replacement
I want to mention the excellent sevices that I receive from Exceltoner with the replacement of a defect color cartridge bought in last june and replaced this week. They sended me a new one in two days without any argument. The people are very agreable two deal with. Thanks again.

Michel Desrosiers, Rimouski, Quebec.
By non-member134358 on Nov 25, 2017
Excel Toner - Excellent After Sales Service
Amazing service!
I ordered new cartridges for my HP printer (set of four), they sent them, 2 did not work and we called to report the problem ... two days later we got two replacement cartridges that unfortunately also did not work. We called them again and 1 day later two new cartridges arrived (different manufacturer) which worked perfectly. Excel Toner worked to resolve our issue and we are very satisfied with their efforts and the result - colour printing once again!
Satisfied Customer
By Jeff on Nov 24, 2017
Toner issue
Good customer service they replied to me so quick when I had a toner issue and helped me to fix the issue but when they were unable to fix it they have replaced my toner right away. Thanks keep up the good work.

By Yves on Sep 29, 2017
Problème réglée
J'utilise les cartouches d'encre pour mon imprimante HP et dernièrement j'ai eu un problème, une cartouche flambant neuve ne fonctionnait pas. Après quelques échange avec le service client ils ont conclue que la puce était défectueuse et en ont envoyer une nouvelle. Tout est rentrée dans l'ordre et tout fonctionne parfaitement.
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Payment methods accepted: cash, visa, mastercard, american express, discover, debit card
NO SURPRISES ON YOUR CREDIT CARD !!! Laser Supplies (Toner) $7.95 regardless of quantity Inkjet supplies (Ink) $7.95 regardless of quantity. Please allow 1-5 business days for all deliveries. We ship via: UPS, Fedex, ICS, Canpar, Purolator or Canada Post

WARRANTY: All cartridges come with a LIFETIME warranty. If you have any problems with your cartridge we will gladly replace it for you free of charge.

We ship to all of Canada. For the Northern Territories call us (866) 438-1120 or e-mail

We have multiple warehouses located across Canada to ensure a speedy delivery.

Toll Free: (866) 438-1120 Montreal: 1-514-667-2433 Toronto: 1-416-907-4910 Vancouver: 1-604-288-2402 Fax: (866) 511-6774

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