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Draincity Toronto Plumbing Company provides plumbing, drain, basement waterproofing services in Toronto & GTA. We also offer professional services of toilet repair, faucet repair, dishwasher installation. Call us for an expert advice! Customer appreciation program & Seasonal discounts available! Go to full description...
DrainCity Inc., Toronto Reviews (12)
They placed the valve too close to the property line and did not shore up the site for the long weekend despite a forecast of rain. With the heavy rains the site collapsed taking part of our front walkway with it. It was a potentially dangerous situation with an approximate 9' hole full of water and gas lines exposed.
When I first called they promptly answered but said they could not send anyone because of the holiday (Thanksgiving 2013). This despite advertising 24/7 service. Further calls have gone unanswered as have e-mails and written letters. They have made no attempt to take responsibility for their work; apologize or compensate us for the damage done. When they finally did come to finish the job, they simply filled in the hole burying our stones at the bottom leaving us to purchase replacement stones plus repair the walkway.
They placed a backwater valve at the property line and did not shore up the site properly despite a forecast of rain. After a heavy rainfall the site collapsed taking part of our front walkway with it. There was an unsafe site for several days and they refused to visit the site because of a holiday. This despite advertising 24/7 service. The collapsed area was about 9 feet deep with an exposed gas line and then filled with water. Worst of all when they finally did arrive they just filled the hole in, burying our stones at the bottom! We are now left with the cost of buying new stones and repairing our front walk.
They have not responded to any of our phone calls, e-mails or written letters. They have taken no responsibility for the damage they caused or made any attempt to compensate us.
Additional business details
All of our plumbers are experienced in new and old plumbing systems and fixtures. With customer satisfaction as our top priority, we offer up to 25 years of warranty on our projects. We always respect you and your property, leaving your home in a tidy and spotless condition.
We keep an up-front, clear and fair pricing policy on all of our work. We keep our plumbing service costs low by controlling our overhead expenses. As a result, we offer 15% Discount on any written quote given to you by a competitor.
All of our plumbing service appointments are scheduled at your convenience. We provide 24/7 emergency plumbing service even on holidays. Our thoroughly stocked service vehicles are radio dispatched - they will make it to your neighborhood in record time, and do any plumbing job required.
Hours of Operation: 24 hours / 7 days a week
Plumbing Service Areas: Toronto, Aurora, Ajax, Burlington, Brampton, Bolton, East York, Etobicoke, Markham, Milton, Mississauga, Newmarket, North York, Oakville, Oshawa, Richmond Hill, Scarborough, Woodbridge