Double Line Transport Systems

Verified by N49

I shipped my vehicle from Calgary to Toronto, the price was reasonable and customer service was very good. Afterwards discovered some scratches/marks on the front rims from the chain they used to secure the vehicle with. Also my GPS was stolen I left it in the CLOSED cabinet between the front seats. The inside of the vehicle was not left the way I dropped it off. Garbage was left behind. They seem to have careless /negligent drivers.
When I talked to Jermaine he couldn’t do anything….
My advice is to take care of your belongings and don’t leave any valuables inside

I shipped my car from Toronto to Edmonton with them , they told me it would be there in 7days . the car dropped off on feb 26 and was to be in Edmonton on march 5th. the car never left the facility and they kept lying to me that they had shipped the car. then they said that the truck broke down .I finally had get my car from them on march 18 and shipped the car with another company. a lot of calls made and am glad I don't have to deal with them anymore. I cant believe that they would not even refund my money after the whole headache they caused. Jermaine said he was going to process my refund and after a month and half I got $900 out $1300 I paid them. sorry guys this is long one but if you read the following emails between me and Jermaine you will understand what am talking about

Unfortunately we cannot give the information for the shop in Dryden, we gave the address to three other customers who keeps calling the shop and the shop has asked us not to give out there number due to the number of call the customers keep making. As stated I can bring it back to out Scarborough yard on Monday for you.

Regards

Jermaine
me
I need the current location and I will go pick it from there


Hi Jackson,

Just tried calling you back and was not able to get you. The earliest i could get your car back in Toronto is on Monday, As stated earlier the truck broke down and is at a facility in Dryden, we have a truck coming back from Alberta to take the units, we can take it back to Toronto but we will not get back until about Monday.

Please advise if we should take it back there.

Regards

Jermaine

On Fri, Mar 14, 2014 at 12:18 PM, Jackson wrote:
I have no time for bs and need my car right now . You are a bunch crooks and liars an even know how you are still business

Sent from my iPhone

On Mar 14, 2014, at 10:12 AM, Jackson wrote:
I don't know what language you understand best but in plain English I told you I have no time for bs and don't want to hear any further stories from you guys . To make it clear, I asked you for the actual address where my car is so I can go and picked it my self . Putting me on hold the entire day does not solve anything .

I have Crüe how you do your business but one thing for sure am out and tired of it.

This email does not say anything that I asked you for the last 3 days .

On Mar 14, 2014, at 9:54 AM, Double Line Auto Transport wrote:
HI Jacksson,

Do accept my apology for taking a long time to get back to you. As previously communicated our truck is broken down with your vehicle on it. We were in Brandon Manitoba and got the truck towed back to a repair facility in Dryden Ontario. The truck challenge is bigger than we thought. We will have to load these vehicles onto another trailer. We have two trailers on there way back from Alberta and will be back in Toronto on the weekend. The plan is to take those vehicles off the trailer in Dryden including yours and take them out on another trailer next week.

We do understand the inconvenience and we are doing everything possible to resolve this matter.

Regards

Jermaine
Double Line Transport.


Hello, Jermaine is expected to be in office at 10, will ask him to get you the information
wrote:
Mar 14
I need the current location and I will go pick it from there


Hi Jackson,
Just tried calling you back and was not able to get you. The earliest i could get your car back in Toronto is on Monday, As stated earlier the truck broke down and is at a facility in Dryden, we have a truck coming back from Alberta to take the units, we can take it back to Toronto but we will not get back until about Monday.

Please advise if we should take it back there.

Regards

Jermaine

On Fri, Mar 14, 2014 at 12:18 PM, Jackson wrote:

I have no time for bs and need my car right now . You are a bunch crooks and liars an even know how you are still business

Sent from my iPhone

On Mar 14, 2014, at 10:12 AM, Jackson wrote:
I don't know what language you understand best but in plain English I told you I have time for bs and don't want to hear any further stories from you guys . To make clear I asked you for the actual address where my car so I can go and picked it my self . Putting me on hold the entire day does not solve anything .

I have Crüe how do your business but one thing for sure am out and tired of it.

This email does not say anything that I asked you for the last 3 days.


HI Jacksson,
Do accept my apology for taking a long time to get back to you. As previously communicated our truck is broken down with your vehicle on it. We were in Brandon Manitoba and got the truck towed back to a repair facility in Dryden Ontario. The truck challenge is bigger than we thought. We will have to load these vehicles onto another trailer. We have two trailers on there way back from Alberta and will be back in Toronto on the weekend. The plan is to take those vehicles off the trailer in Dryden including yours and take them out on another trailer next week.

We do understand the inconvenience and we are doing everything possible to resolve this matter.

Regards

Jermaine

Me I need the current location and I will go pick it from there Sent from my iPhone On Mar 14, 2014, at 1:11 PM, Double Line Auto Transport wrote: Hi Jackson, Just trie
Mar 14
Hi Jackson, Unfortunately we cannot give the information for the shop in Dryden, we gave the address to three other customers who keeps calling the shop and the shop has asked us not to give out there
Mar 14
Me Am still waiting for the information you promised to send . Sent from my iPhone
Mar 17
Me :Can you guys please give me the address and the contact person where my car is so I can pick it up? I don't know what you guys want me to do this is becoming too much . Jermaine you told me to call hi
Mar 17
Hello, Jermaine is expected to be in office at 10, will ask him to get you the information
Mar 17
Me The person picking up the car us supposed to be there by 10:30 Sent from my iPhone
Mar 17
Me The person picking up the car us supposed to be there by 10:30 Sent from my iPhone
Mar 17
Me Come on guys this is becoming something now . What doth want me to do , forget the car or what? Sent from my iPhone
Mar 17
Mar 17
Car is to be loaded from 2967 Kennedy Road, Scarborough, guy at the yard is Mike. Regards Jermaine
Mar 17
Me For once and for all please release my car . My brother Erixon is there right now. Jackson
Mar 18

You had Better process my refund now and in full especially after knowing the truth , you never shipped my car and I am 100% sure that car never left Toronto . I don't know why you lied to me if you knew that the truth will reveal itself. It has also come to my knowledge that the truck that broke down never had my car and you were aware that another car had been shipped in the place mine. Really what was all this about?

I hope I don't have to call you again and you know very well now that I have all the information that I needed. You can go ahead and do an email transfer and the email you have is the right one for transfer .

I need a response from you to know how long this process is gone take. I don't think it should take long anyways since you never even shipped the car in the first place.

Jackson

We recently shipped a car from Toronto to Vancouver. We were told it would be 5 -7 days. When it still had not arrived after 10'days we started calling Mr Jermaine Sinclair and were either hung up on or given a run around story. Usually the call was ignored. We threatened the police etc but then he got all solicitous and made up some story about where it might be. Well after many sleepless nights and many stressful days, the car was finally delivered after 3 1/2 weeks. This is not a company to deal with if you have any time constraints. And do not believe a word Mr Sinclair says.
Eventually we did get the car and except for some scored tires it was fine.
Fair Warning - do your homework !!!!

Wrongfully billed by DOUBLE LINE TRANSPORT 735$ to move full size 4x4 from Van to Calgary. Canuck Towing over in New Westminister BC did the move flawlessly, great job on them. How ever CanadianAutoMovers.com who handled my move billed me in USD after giving me a CND quote and then Double Line Billed me as looking into things same address comes up. I was already told by Canadian Automovers.com (Micheal Robins) that it was a mistake double billing and it will be reversed. It's been two weeks and nothing has changed. Conatacting Double Line Transport is waste of time as they Jermaine just gives you the run around and has to look into things.

With the laws the way they are right now I believe there's a true Canadian born citizen who can perfom this menial task instead of the influx of immigrants taking way work form proper hard working, English speaking Canadians. The receptionist if you can get a hold is very limited in English as well as Jermaine. Any query on asking for supervisors or management to resolve and issue results in prolonged hold times and or no understanding of the English language.

Kinda odd how CanadianAutomovers.com has the same address as Double Line Transport.. Neither want to deal with the billing issue. So next step taking legal matters.

I didn't end up shipping my vehicle with this company, but I felt that the entire process was subpar. They were so quick to get my business (they were pushy, I said I would call them back and they called me multiple times). They have an "F" with the better business bureau and I can see why. I mistakingly gave them my credit card info when they said they didn't need it right away (I thought it would make things easier later on). I provided that info in confidence and didn't anticipate any charges as I had no idea they had confirmed my booking. I received nothing to sign not did I recieve any confirmation. These frauds charged my card anyway. I sent multiple emails and it wasn't until I sent one saying that I would report the charges as fraudulent that I received a response. Here's a message to the worst company I've ever had the displeasure of dealing with; the way you treat those who opt not to go with you is just as important as how you treat those who do. I agree with all the reviews below. This company doesn't explain anything to their customers. You can't just charge people for things when legally there was nothing binding me to use your services. Reading the responses to all the negative reviews, I think it's hilarious that they're trying to win back customers by trying to justify their blunders. Maybe you should make your company better instead of trying to justify your b.s

Wish I had researched move my ride and double line auto transport prior

We shipped our car from calgary to Toronto. The company said we would receive updates every 48 hours - that did not happen. They said it would arrive in less than 7 days, - that did not happen. It took almost 2 weeks. But that was the least of our worries once we went to pick up our car. Jermaine took over 2 hours to tell us anything about whEre our car was or what was going on. Turns out he contracted out another company to actually ship the car (we did not agree to this or even know this was happening) and once our car arrived in Toronto jermiane refused to pay the company HE HIRED to get the car out of the lot. Needless to say, we ended up paying an EXTRA $1600 to get our car (which was full of belongings) out of the impound lot, on top of the $980 he already took from us before our car even shipped. ITS THE BIGGEST SCAM EVER! These companies I guarantee are working together and then they each blame the other company for the money owed and won't give you your car or anything in it until you pay the fees jermaine owes. We got the police involved and jermaine even tried getting in his car and leaving before they got there. It's so sketchy it's a FRAUD!! Do not ever even think about this company for anything. I'm not even sure how they are still in operation or if anything they do is even legal.

I am Alex, I am family in Edmonton and Toronto. I work in Edmonton but go to Toronto regularly on spend time with my Family. I use Double Line three to four times each year to ship my vehicle, I also refer the other guys at work to use them. I have no problems with them. Jermaine is great, I just call him and he takes care of everything. Sometimes I meet there driver in Edmonton and other times i drop the car off at the terminal, either way its always good to work with Jermaine.

Alex - repeat customer

I recently bought a 2012 Mercedes ML320 in Calgary Alberta. I was looking for a company to ship my new ride home, a friend recommended that I called Double Line Transport. I called and spoke to Stephen. he was awesome, very knowledgeable and calm my fears about the process. In the end my car got to Toronto to me in 3 days, I went to the office on Rutherford and got my car without a problem.
Thanks Stephen, thanks Jermaine, I recommend your company without any hesitation.

Omar

I would NEVER use this company again. I paid upfront 4 weeks in advance as per the company's request. When I arrived to drop my car at J. Simmons (they did not tell me this otherwise I just would have went with them) the paperwork was not even prepared and J. Simmons had no idea I was coming! I dropped my Car on Tuesday (I double confirmed with them I would get on that train) and it took 14 days to arrive not the 9-12 originally promised. Never mind all that. Getting a receipt for payment was a nightmare AND they never bothered to pay J. Simmons on the BC end and J. Simmons was going to hold MY car until Doubleline paid up! Imagine I paid 4 weeks in advance and Doubleline STILL had not paid their dues. Countless phone calls to Jamal, dispatch, not a call back. Then there is Latoya, AKA Sleepy, at the front desk who is useless.

Absolutely horrible company.
I was told it would take 10 days to ship my vehicle - 6 weeks later my vehicle FINALLY showed up at the destination. They did not answer phone calls or e-mails, provided no updates about the shipping progress and avoided my inquiries. I wish I had chosen a different shipping company, the whole experience was stressful and a giant pain.

Do not use double line auto transport

THIS IS THE WORST COMPANY I HAVE EVER SEEN IN MY ENTIRE LIFE !!! I HAVE A JOB THAT NEEDS RELOCATION ALMOST EVERY MONTH. DUE TO CHEAPER RATES I TRIED THIS COMPANY RATHER THAN USUAL ONE AND I WAS TOLD THAT MY CAR WILL BE DELIEVERED IN TWO WEEKS AND IT ENDED UP TAKING A MONTH AND A HALF WITH CRASHED BOTTOM.

I WOULDNOT RECOMMEND THIS COMPANY TO ANY ONE !!!

My daughter used this company to transport her car from Halifax to Calgary. It did not arrive at the destination or at the time agreed upon. When she picked it up there was extensive damage to the hood obviously caused by a tie down strap. This company denied any responsibility, would not return calls and were totally unprofessional throughout the process. Do yourself a favor and do not use this company for any kind of move.

If I only listen to the negative review here, then I won't have this experience. Moving a family of 5 from Mississauga, Ontario to Calgary, Alberta is already a stressful event but this one additional problem is more frustrating because I have tried to plan well what we need to do. My vehicle was picked up July 26 and I thought that giwing a leeway of at least 3 weeks will not be a big deal and can live with it. After so many phone calls with responses "We will get back to you asap" but no call back and finally got an email response from Jermaine Sinclair that vehicle delivery will be around August 30, I started to really get frustrated and worried. This also means I have to go to a rental car again so that my family can move around Calgary as a new resident.

I had to move on a short notice from Saskatoon to Toronto, and was quite concerned about moving my SUV. I selected Double Line with some trepidation, based on our previous experience with other moving companies
We dropped off the car on Tuesday and were told it will be there in about 4 days.
To our surprise and satisfaction, they were true to their word. We have been happy with the service provided and would recommend them.

Recently I accepted a job in Toronto and a friend of mine who also used Doubleline had recommended this company to me. At first i was very hesitant but I went ahead and asked this company to transport my car from Winnipeg to Brampton. My word was I impressed. I got my car just as the manager had promised. I couldnt help but giving a tip to the tall guy that delivered my vehicle. Thanks a million doube-line. I would surely use you again as well as recommend your company.

In June of 2011 I was introduced to the above company by a friend who had done previous business with Double-line. I took a chance and used their company to ship my car from Winnipeg to Brampton, to start my new job and I must honestly say I was a bit worried but to my delight they handled my qurries professionally and I got my car in record time. I even had to tip the tall guy who delivered my car. There was no problem and all went well. I would definitely recommend this company to anyone. Thank you Double-line Auto. Thanks a MILLION!

Barry

I recently took a job in Calgary and decided to ship 2012 Vw jetta with Double line Transport.They sent their driver to pick up my car in Toronto using an enclosed trailer,he was very polite and professional and i must admit i was a little skeptical but the cordial manner of the driver made me feel a bit more comfortable.
I must say that these guys gave me regular updates on the location of my car even when i called after regular business hours.My car arrived in Calgary on time....I would definately use Double line transport again.

On very short notice, Jermaine was very helpful in coordinating the shipping of my car from Victoria to Halifax. They arranged for local pickup and the car was delivered to a secure location safely and extremely fast. Every aspect of this entire process was handled efficiently and professionally and I would not hesitate to recommend them to anyone.

I moved from Saskatoon to attend the university of Guelph in Ontario. I wanted to drive to Ontario, you know, take a road trip. My parent did not want me to do that so we chose to ship my 2012 Infiniti with Double Line Transport. They told me to meet there driver in Saskatoon on Tuesday evening and he took my car and load it onto there big truck. On Friday i got a call from Jermaine that my car was in Brampton, Ontario and I could pick it up. When i call the Rail station I would have reached to Brampton after there office closed, Jermaine agreed to wait for he so I could get my car before the weekend.

Thanks you Double Line for the quick delivery and for extending yourself to meet me after closing so i could get my Car. I will call you to ship me back to Saskatoon after school. Thanks guys.
Anna

I just moved to Regina from Hamilton , Ontario. I handed them my car on December 12 2012, and i was told that it would take 5 to 7 days. And now its January 4 2013 and my car has still not reached. They hardly answer my calls. I talked to Jermaine Sinclair on January 2nd and he told me that it would take another 3 days. Its Friday today, if i did not get my car on Monday i am surely gonna go to the police and file a suit against them.
I regret the day i handed them my car.Its my advice to everyone that please never ever use this company. They are a horrible company with horrible customer service .

Like the title says, please DON"T use this company, they were honestly terrible.
We are having a car shipped, and they estimated 9-11 days until it would reach it's destination. We paid extra money to use this company, since they were so quick, or so we thought.

After 2 weeks, we tried calling and emailing EVERYDAY with no answer. Finally, after threatening to get the police involved they emailed back to say the car was still 2800KM away and would be shipping out within 3 days.
5 days later (today) we called, and the car is still 2800KM away, and "might" be shipping out early next week (7 days away).
They then proceeded to lie and say "all shipping companies are 3 weeks behind." I called some of the shipping companies, and no, they are not behind and definitely not by 3 weeks.

Still waiting for our car, it was supposed to be here 3 1/2 weeks ago.

Overall, will NEVER use this company again, won't recommend people to use them either. Please stay away from "Move My Ride" and "Double Line Auto Transport" because they are the same company.

Take my advice.. Do NOT use this company to move your vehicle.
They moved mine over from Alberta to Ontario.
When my vehicle arrived it was damaged to a cost over over $3000 and absolutely covered in oil to try and disguise the damage caused by them.
I have tried and tried to resolve the issue with the manager Jermaine Sinclair who refuses to admit any blame and refuses to give me his insurance details.
I am now in the process of taking legal action against this lying fraudster and I will do everything in my power to ensure that justice is done.
I have photographs before and after delivery therefore i don't fancy his chances of getting away with it when I finally see him in Court.
Employ this company at your peril, don't fall for it like I did.

i was very skeptical about shipping my car expecialy i have a modified vw getta with a compustar system.also had lots of personnel items including passport and social insurance card i had forgoten to remove. I was getting it shipped from edmonton to montreal my car got here in perfect condition in only 8 days not even a scratch or chip on any windows and no personnel items lost thanks double line transport sorry for doubting your company so much

oli

This company is run like a gong show. Shawna and Courtney (a guy) were cordial but had no clue and were confused every time I called them.

I was told my car would be picked up on a Tuesday yet it sat in a parking lot in NB until Friday. Then, I was told it would arrive in Edmonton on a Thursday and the driver would call me. The driver did not call me in fact, NOBODY CALLED ME. The office in Ontario was closed for 4 days so on the 5th day, I CALLED them to find out where my vehicle was. I was convinced it had been stolen!

Jermaine gave me an address that turned out the be a seedy Furniture store. Turns out it was parked behind the store. The furniture store man gave the keys to my son-in-law without any ID or signature.
7-9 days turned into 15 days
This company will take your money gladly and then lie to you all the way to the bank and tell you anything you want to hear. If you want to be ignored, lied to and stressed out while your car is somewhere in Canada in the care of these jokers, then this is your company. Try someone else....anybody else!

I got my Toyota Camry delivered from Brampton to Edmonton within 10 days, with personal belongings intact.

I am very skeptical about shipping a car with personal items in it, so I do some researches online. I found Double Line Auto Transport and decided to give them a try. I emailed and called them, hardly got any answers. But once I talked to them I felt I could trust them. I deposited $200 to complete the booking process. I drove my car from Windsor to Brampton to drop off the car. I met Jermaine and Ricardo at their tiny office. I paid them the balance. That was April 24, 2012. About 10 days later I got my car in perfect condition.

Thank to Jermaine and Ricardo,
Vic