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Red Rose Convention Centre, Mississauga Reviews (26)
Before I start my lengthy but informative review of Red Rose, I’d like to touch base with regards to the management here. Now, when you are first considering holding a party here, this very cunning and manipulative woman (Manager) will lure you in with lies. And not just one. Several. She’ll assure you that costs will be contained, things can be adjusted and that overall your event will go swell. Well she’s full of sh*t. She intentionally sabotaged our event out of pure bitterness. Let me explain why.
Red Rose doesn’t care about your event. They care about making money. Period. Manager made this clear to us. When we originally gave our deposit to hold the date, things were great. Throughout the planning process however, she became increasingly rude and difficult to work with. She desperately fought for every last dollar she could leech from us. On top of this, she decided to just up and leave the country on a vacation two weeks before our event without any notice.
This is the worst customer service experience I have had in my entire life. I’ve never been so disrespected in all my years. First of all, she is charging us $45 a plate. As if that isn’t already ridiculous compared to the rates of other, much BETTER, NEWER, and RENOVATED halls (feel free to check out Apollo, Spiranza, Payal), she promised us that a $5 cost from each plate would go towards a dessert table. When it came closer to the party date, she tells us we did not pay for a dessert table at all and uses the fine print in the ‘contract’ (she wrote out) to manipulate us. Then, without any prior disclosure on this topic, she slaps on $450 to use two screens in the hall for a 3 minute slideshow. And it doesn’t stop there. To top it all off, on the day of (hour before) our event starts, she calls us YELLING and racks up another $300 over speakers as our DJ needed to use the Red Rose sound system. We confronted her on the last minute costs she was racking up. Not because the money was even an issue, but it is common courtesy to disclose all these things before a client books a hall with you! Everything should have been clearly laid out and explained beforehand! This is blackmail! Absolutely disrespectful. Here's the thing. She had previously said she would, as a ‘courtesy’ on her part allow us to pay for only one screen and use the Red Rose sound system. And YET she went back on her word. Why? Because we confronted her about the excessive charges she was laying on. Oh boy, she was bitter.
Now, onto the day of my event. Just terrible. She gave all of my vendors a tough time including my DJ and my decorator. Claims she needs ‘insurance’ from each decorator. She is a bully. She treats her staff terribly as well and you can see it; they all look miserable. I even paid for hors d'oeuvres and her waiters did literally nothing to serve my guests. She even shut down our bar early, purposely, just because she was angry with us. Food is nothing special either, soggy wet potato patties... and the venue was visibly dirty and unclean from the last event. Utensils looked crusted and filthy. The carpets were not properly vacuumed neither were the tiles polished. Received nothing but complaints about how the washrooms were dirty. And before you go and think she is so ‘nice’, well she talks smack about the clients she had from the night before and how they kept her up late preventing her from sleeping. Excuse me! You are a manager. This is not professional etiquette. Why are you complaining about your own clientele who is paying you $11,000 to hold a 5 hour event at your disgraceful reception hall? The nerve of her. Moldings and paint were chipping all over the venue and overall, it’s just a very very poorly maintained place. She popped in several times during our event, giving everyone rude glares and speaking in a loud disrespectful tone. Everyone noticed her attitude. Oh and. Parking situation is hell. All my guests complained and some parked across the street- had to walk on over in icy negative sixteen degree weather.
My issue here isn’t personal. This hall is just not worth anyone’s consideration, time or money. If you do book here, don’t make the mistake I made. Record everything she says and hold her to her word before she goes back on it. Don’t get tricked how we did. Seek disclose beforehand. Because Red Rose sure won’t provide you with the courtesy of it.
Additional business details
Our Centre combines the warm contemporary atmosphere, state-of-the-art technology and versatility for a wide range of events. Our staff and services are renowned for their high quality and commitment to excellence.
Red Rose caters to events both in the corporate and social markets. We host events such as Meetings, Conferences, Trade Shows, Gala dinners and Annual Dinners. In regards to the Social Events we host Weddings, Communions, Anniversaries, Prom Nights and also birthdays. We have designed this website in order to provide you information about our facility and our ability to meet a wide variety of needs. Perfect for businesses, schools or concessionaires, our popcorn machine selection is top-of-the-line.