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Chatters Salon

2256 Guildford Town Ctr, Surrey, BC
2 reviews
Claim this business Last updated: Over a year ago
2256 Guildford Town Ctr
Surrey, BC, V3R 7B9, CA

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Chatters Salon, Surrey Reviews (2)

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By ujermhaine on Aug 24, 2014
WORST SERVICE EVER!
WORST ever because of the following:

1. Receptionist messed up my booking. She confirmed my appointment Aug 14, 2014 (thursday) afternoon. But when they called me back to they said no one booked me on that date so I had to book another one (a later date,Aug 16, which pissed me off because I was ready to get my hair done before friday)

2. Kathy, the manager and the one who did my hair, didn't discuss the cost of my Balayage ombre before she started. What she did was she looked at the picture I showed her, started to colour my roots and then thats when she realized that she had to discuss the price FIRST before even starting. What if I didn't approved of the price? She also said that she charge more than her staff (which was not mentioned at all by the receptionist). The only reason why I went forward with the balayage ombre is because she started colouring my roots already. She charged me for $210 plus tax for the balayage ombre.

3. False advertising. It was advertise in both the store and the actual chatters website that customers who get a colour service in August will have a free gift (see photo attached). When I asked for it after my colour was done, the receptionist said that they "don't have it anymore." I told them "well, I got my colour done and I paid a lot so I expected that gift. If you don't have it anymore its not my problem. At least give me something that you have since I am entitled to receive something." Then the receptionist said she cant and she cant do anything about it.

4. Both the manager, Kathy, and one of the receptionist confirmed that they can re-do my balayage ombre for free as long as its within two weeks after getting it done (if I am not happy/satisfied with it). I called them the next day to ask for a re-do. The receptionist said Kathy will call me back about the re-do on tuesday (Aug 19). So, she called me tuesday; she said that she cant re-do it. She also said that if I really want to get it done I would have to pay more money (She quoted that I would have to pay "$65" to get the tips of my hair lighter).


THIS IS RIDICULOUS!

So, because of these reasons, I am forced to call the district manager to complain. I am not going to stop until they do something about it. They need to fix my hair because they are entitled to (I paid that much money for a reason!). Also, they should at least talked to Kathy, the manager, about this. How come she's the manager when she cant even do her job right? I AM NOT HAPPY WITH THE SERVICE AT ALL!


By OmegaX on Mar 17, 2011
Worst haircut in my entire life
I'm male and went to this salon a week ago for a regular haircut. The girl was new and fresh out of hair school and didn't know what she was doing. She didn't blend or texture the hair nor did she hold up a mirror to show me the sides and backs when she was done.

I noticed ridges on the sides of my head where it wasn't blended and asked her to blend it some more. She became flustered and asked the stylist next to us to help and she told her to use the blending tool which she hadn't previously done.

When I went home I held up a mirror and saw ridges and parts that she missed with the buzzer, and worst of all, there was a bald spot on the side of my head!

I went back a couple days later and the service manager fixed everything up for me except the bald spot. There's nothing they could have done about that. They can only cut hair, not make it grow, so now I have to walk around like this!

They apologized but didn't give me my money back!
Comment by chatterssalo on Mar 17, 2011
We noticed your comment and invite you to message your concern to customerservice@chatters.ca. This way we can look into the specific details of your recent appointment and discuss it with you.

Thankyou.

Chatters Canada
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