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John The Plumber

1541 Riverside dr, Ottawa, ON
6 reviews
Business claimed Last updated: Over a year ago
About John The Plumber

John The Plumber is a fully lisenced and insured plumbing company that can take care of all of your plumbing needs. Although we consider ourselves the Ottawa areas basement bathroom specialists, we also specialize in drain cleaning, pipe thawing, sewer line replacement, repairing leaks. Go to full description...

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John The Plumber, Ottawa Reviews (6)

6 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By non-member123846 on Dec 15, 2016
Great service, good guys.
These guys offer a great service. I highly highly recommend them. I had them over to install a new kitchen faucet. Johnathon was professional and courteous.
By msm on Jul 10, 2015
If there was an option of no stars I would of put that. We hired John the Plumber for an estimate for small job and question about a toilet. After waiting all day and being over an hour and half late someone finally showed. The estimate for the small project was more than double than other plumbers and we charged $40.00 fro an estimate. The toilet we were told needed to replace the wax ring underneath. If that didn't work than to replace the toilet. Which is really funny because it is a top of the line toilet and is new. We were told to replace it with something from Home. The toilet is $400. We were over charged and given wrong advice. I tried calling the owner for 2 weeks which the receptionist kept giving excises and was rude. After 2 weeks that he didn't respond to our repeated phone calls I called the Better Business Bureau. They are not credited with BBB but the ratings he has posted seemed to be great. Buyer Beware. The receptionist called and started yelling that I had lied to BBB etc. I told her I would only speak to the owner. Dealing with her was not easy for the 2 week phone call chasing. John finally called and he was unprofessional and abusive and intimidating on the phone. He started screaming that I had lied and I need to disappear and that he will be contacting his lawyer and suing me. ( for what? contacting the BBB?) His motive was very clear to harass and threaten me. I told him he needs to calm down and stop threatening me other wise I was going to call the police for his threats. He wouldn't calm down and my kids could hear him screaming across the room on the phone.
No one should ever tolerate such abusive and harassment from anyone. He must have anger issues since he went from 0 to 60 in few seconds.
Also, like someone said he changes names and could be inflating his own ratings. Please be beware. I can't imagine if we had warranty issues or actually hired them to do the small project. In the end we did get the job from a plumber a neighbour hired. He was an actual plumber with customer service and very pleasant to work with. He was HALF the COST of John the Plumber. John the Plumber has been the worst company to deal with and was only for an estimate and toilet issue.
By non-member83852 on Mar 16, 2015
Waiting, waiting....
For first appt they were a noshow and office called a few hours later to say they had an emergency. Rebooked for the 8 AM the next day. Here it is 10:30 with no plumber, no call. Goodbye John. There are plenty of more responsible plumbers around. The high ratings on the other sites must be another john!
Comment by msm on Jul 10, 2015
We had same issue. Somone supposed to come in a. 5 hour window. No show so I call the office and am told someone is on their way. so another half hour and still no show I call the office again and goes to voice mail. I couldn't leave a message because mail box was full. Call 20 minutes later am am told will be here in 10 minutes.I said fine as long in 10 minutes. Nope 25 minutes later. Wasted whole day waiting for an estimate. Your lucky they didn't show because John the plumber is a nightmare. I always check the BBB rating of any company I deal with. This is not BBB approved for good reason.
By rippedoff66 on Oct 29, 2012
Basement reno ripoff!
The only reason I even give this company 1/2 star is because in the beginning, they came to our basement reno every day, on time. They required too much money up front however, and after having gotten most of their contract, they were impossible to reach.

The worst part though? The plumber we contacted to finish our job had to redo a large part of what they had already done as it was such shoddy work AND he said that we'd paid double what we should have for our project. For example, the water lines were impropertly installed, there was no venting, there was no check valve where it was required by code, he used wrong size pipes in one spot, in essense, he cut as many corners as he could to get in and get out and most importantly to him, to get his cash.

We really feel that John the Plumber (who is not the person who will do your work, by the way) is a crook. Beware of all these positive reviews, there's no way that they can be from legitimate customers.
By non-member48132 on Aug 22, 2012
John The Plumber Ottawa
I had a problem on a late Friday afternoon and called John The Plumber from Ottawa. John came over and fixed my small emergency. Nice guy, professional and eager to help. Nice qualities....I would call on them again.

By sampa on Jul 27, 2011
a plumbing company you can TRUST!!!
I was so impressed with the job that John did on our kitchen. It's so nice to have a working sink again! His crew was clean, quick and on budget. Will definitely use them in the future and recommend to all my friends.
By Brightesttog on May 07, 2011
Great job
Hard to find people you can trust, but John and his crew did a great job. Our bathroom renovation was completed on time at the price quoted. A+
By awstin316 on Mar 01, 2011
Great service at a fair price!!

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John The Plumber is a fully lisenced and insured plumbing company that can take care of all of your plumbing needs. Although we consider ourselves the Ottawa areas basement bathroom specialists, we also specialize in drain cleaning, pipe thawing, sewer line replacement, repairing leaks, toilet installations, and anything else plumbing related in your home. Don`t be afraid to send us the plans for your new custom home either. We do all things plumbing!!!

We care about your home! We protect our reputation by protecting your home, and treating like it was our own. We also guarantee our work with an industry leading 2 year warranty!!!

If you`re interested in aquiring our services please give us a call at 613-227-7465, or check us out on the web at

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