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Red River Furnace & Duct Cleaning

2-564 Osborne St, Winnipeg, MB
4 reviews
Business claimed Last updated: 14 days ago
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About Red River Furnace & Duct Cleaning

Red River Furnace and Duct Cleaning is a Winnipeg-based company specializing in Furnace and Duct Cleaning since 1985. Over the last 30 years, many duct cleaning companies have come and gone but Red Ri Go to full description...

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204-339-2810
Business hours
M-Th 8am-9pm, F-Sa 8am-5pm, Su Closed
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Red River Furnace & Duct Cleaning, Winnipeg Reviews (4)

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By jennymusk on Jan 14, 2019
Bad Taste Left
Hello,
I Had my ducts cleaned last week,and overall i was very happy with the service and your how clean the ducts were cleaned by the pictures I saw. Jason and Reid were the cleaners. I spent a lot of money i really thought hard if i was going to write this but it has been bothering me all weekend long. your asst Reid had a very bad smell of Marijuana every time he returned from outside. Reid also had a very glazed look in his eyes when he spoke to me. Also when i went down stairs i watched he as Reid sat on my couch on his cell phone. I find that very unprofessional. I went upstairs to tell my husband we both were so upset. I also had to ask Reid re clean 4 vents over again. i should not have to babysit people i paid a lot of money to do there work right. He should have spent more time cleaning less time acting like a friend I invited over sitting on my couch.
i will never recommend your company.

Yours truly,
Very unhappy
By mager on Sep 03, 2016
Total Decite. Quote low on the phone and ended up paying $300.00 more for work .
We were quoted $274.00 for 2 main duct cleaning and 25 vents. My wife was home and the serviceman named Jason scared my wife with doomsday scenarios that she authorized extra work without knowing what the total cost would be. The bill came to $563.81. When I got home and saw the poor workmanship and the total bill, I contacted Amber, the manager, and was told there was nothing they could do since my wife authorized the extra costs. Red River returned the next week to survey the damage done to my vents and cold air ducts and did a quick patch up to cover the damages. My basement is now full of dust, I have holes in my ducts,the total time from arrival to finish took 1 hr & 45 minutes and Red River will do nothing to reduce my bill in spite of all the headaches and unwanted additions. I strongly advise people not to use their services at all unless you want to be ripped off like I was. The people running this shotty business should have their business license revoked in Manitoba and be investigated for underhanded business practices. PUBLIC BEWARE- HIRE US AT YOUR OWN RISK AND PERIL should be their slogan. I now have a distrust for all duct and furnace cleaning companies. Signed, PISSED OFF!!!!!!
Comment by RedRiverFurnace on Nov 29, 2016
We had never done work for this client before, so we set them up for our Standard Duct Cleaning Package. Our Standard Duct Cleaning Package includes the cleaning of the two main ducts and up to 15 vents. When we arrive to a home where we have never done their duct cleaning before, we do a walk through to let them know if their ventilation system is within the Standard Package, or if it is larger. In this case, the female home owner was home and present for the walk through. Their system had 3 main ducts in total. Additional main ducts are $50.00 each. She approved to have the 3rd main duct cleaned. When our Technicians are on site, they also discuss other premium services and products we have available for purchase. At this time our Technician discussed having their 2 sealed joists cleaned, having the blower fan in the furnace cleaned and having an anti-microbial disinfectant applied to the interior of the system once the cleaning was completed. The female home owner again agreed to have the additional optional work completed and signed off to that effect on the invoice. All prices paid were Standard Prices at our company, except we gave an additional $50.00 discount off of the Sealed Joist Cleaning and gave a 10% Senior’s Discount. The husband contacted our office once the work was completed to question what he had paid for. I discussed all the additional work that was added on to the Standard Package that was approved by his wife, but he was very upset that his wife approved the work and didn’t believe the work was done properly. He asked for a reduction in the price, but our policy is that if a client has a concern with the work, we will come out to re-inspect and make sure that everything was done properly and to answer any questions or concerns. I set him up with a free re-service to inspect the work and made sure to schedule it when he could be home so that our Technicians could address any of his concerns directly with him. During the re-service, it was discovered that there were plugs missing for where we put the whipper lines into the system. We put the plugs in, inspected the system, and the husband again asked for a reduction in price. Our Technician told him that there is not a money back guarantee, if there are concerns with workmanship, we will re-clean any portion of the work we did again for free. The husband then contacted our office again asking for a reduction in price. We again explained to him that there is no reduction in price given as all the work was approved by his wife. This client then began to be very hostile, saying that he hoped our staff would get shot or have a heart attack, and that he would do everything he could to make ensure he got his money back. This client was very upset that his wife approved to have the work completed and paid our technicians. He also stated that he tried to get visa to cancel the payment and that they refused to do so. He has called our office several times since then, harassing every staff member that answered the phone. We are truly sorry that this client is not happy as we want to make sure that all our clients are, however we have followed all of our procedures and protocols and done everything we can to make this client happy. His concern strictly comes down to price, and the fact that his wife approved to have the work done. We are willing to give this client a $99.95 credit on his account to be applied to any future work with us in hopes to repair the business relationship.
By non-member77239 on Sep 30, 2014
so called duct cleaners
Made a complete mess including blowing dust and debre backwards from basement up into bed room... BIG dust all over the place up stairs. Didn't cover vents and only shot air down each vent. House is much WORSE than before they came there...pityfull...an absolute waste of my money and my time. I feel like sueing them for contaminating my home. I think I will!!
By non-member55289 on Feb 15, 2013
EXCELLENT
Very Experienced These guys did a great job and both of them were extremely nice too. I would recommend your service to anyone who would require this type of service. They were efficient, detailed and extremely polite. One of the things I really liked about this crew was the fact that they answered all my “layman” type questions in a most respectful manner. Good on them. Thank you. Will be calling again for service!"

Additional business details

Email address: general@redriverfurnace.com
Payment methods accepted: Cash, MasterCard, Visa
Red River Furnace and Duct Cleaning is a Winnipeg-based company specializing in Furnace and Duct Cleaning since 1985. Over the last 30 years, many duct cleaning companies have come and gone but Red River Duct Cleaning has remained, in part because our expert customer satisfaction rating has kept us at the top with thousands of satisfied residential and commercial customers.
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