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Miracle Movers, Toronto Reviews (22)
They don't know how to move, how to pack, etc.
They compromised my credit card on the booking deposit. Then they lied about my credit card being declined because they wanted cash.
Once arrived, they began the move by scratching my brand new floors that were installed last summer.
They also took off a piece of the wall, by banging boxes against it.
They dragged my couch thru the hallway to the elevator, even I asked them few times, to take it apart.
The couch did not fit into the elevator, so one of them took out a hammer and started hammering one side of the couch off.
I asked them not to take apart the poker table, once again they ignored me, and took it apart, now the table wobbles and can't be balanced back.
They ripped off all of the lamp shades, I discovered only afterwards, that they broke the base off.
After moving the couch to the new place, they destroyed one of the metal bars that folds the sofa bed together. They also pushed on the bed so much that it does not fit back properly.
They took apart my daughter's bedframe, and gave the screws to my child, WHY???? Now we are missing the screws and can't put the frame back together.
These movers were possibly the worst workers! They are not movers, they are butchers that really dont care about your stuff.
NEVER HIRE THEM!
Reference number 30057
Stay clear of this moving company shady as they come.
After several email attempts to bring this nightmare to an end , miracle movers have now stop communications. Their words mean nothing.
The only way this kind of a business will hear you is to take action. The two gentlemen that moved us have several complaints against them,yet they still work for this company that says they have a high-level performance and a professional and dedicated team. Is it professional to hold your belongings hostage, all the while your paying, paying and paying.
Is it professional to smoke in the back of the truck with other peoples belonging to name just a few. This I observed several times. This is not a moving company I would use again or recommend .These 2 men will do what ever it takes to get miracle movers their money at any cost especially ours and that is why these 2 men are still on the payroll. There good at strong arming the customer.
These are the issues with Miracle Movers it's a miracle I have any furniture left that wasn't damaged
I was told when booking the move that the movers would not take a break until the move was complete.
That my possession would be handled with the best of care.
That your employees were trained experienced movers.
I found all of the above to be untrue.
Issues at hand
1) loading started at 2:pm and was completed at approx.8:pm.
It took 6 hours to load a 2 bed room house
All 80 percent of the items were packed and stacked in the living room for easy removal.
Comments and request to move a little faster were ignored and had no effect
With 2 dollies available both movers choose to carry only 1 box at a time regardless of the weight or size.
When asked why they were not using the dollies they replied what dollies and walked away.
I believe the loading of the truck should not have taken any longer than 2.5 hours.
2) Travel time to the delivery location was approx. 45 min.
I have no concerns or issues.
3) We arrived at the Carstairs location at approx.8:45. Your men demanded that we had to feed them and they stopped working, I went to the local subway and purchase 2 sub with expectation that they would pay me back, but instead I did not even get a thank you,they finished eating and after another smoke break they went back to offloading the truck.
Your men started with offloading the truck onto the front lawn of the apartment and left those items until much later. Large items were being dragged up the stairs with absolutely no protective covering and items were damaged.
They continued to off load 1 box at a time and would not utilize the 2 cargo dollies.
I was then asked to pay my bill in advance estimated to 11.5 hours, I protested but was told they would not continue until paid. This included their lunch break.
Note. I had supplied coffee and cold drinks throughout the day and night and into the morning hours hoping this would motivate them to faster.
When it started to rain the items left on the front lawn were left there with no effort from the movers to protect them.
I asked why it was taking so long to complete the move I was told that the stairs were slowing things down. Which resulted in water spot damage to my couch.
I responded that they were the so called professionals and should be conditioned for this type of walk up and that is why I had hired them, I got no response from them and I believe they got even slower taking 45 min to move 8 boxes.
At approx. 1:15 am I was again asked to pay more money for them to continue with the move, this time they wanted another $40 dollars cash for them to continue, as I had no cash I had to go to the bank to withdraw money to pay them.
I had now paid $1533.00 for a move that should not have taken any longer than 6 hours and no more than $780.00. And to make matters more stressful at 2:45 I was approach by one of your men informing me that they now needed the $40.00 they asked for earlier before they could off load the remainder of my furniture and that this was Miracle Movers policy.
They finally completed the move at 3:am in the morning. I was so tired I went straight to bed.
When I awoke the next morning all the damage to my furniture became very apparent.
Note: It would appear that your men took absolutely no care in my things. As it appears they were tossed around in the back of there truck, no blankets were used to care for my furniture.
The blankets laid on the front lawn and were used to blew his nose on them, Disgusting. I am still finding damages and I have not fully unpacked yet.
I contacted Eugene the next morning and he assured me that he was going to charge me $808.50 for 6 hours, this includes a $110.00 for the one time charge and credit my credit card for the remainder, this has not happened yet. Eugene was than removed from my complaint and Ron was now taking. Nothing has happened since Ron took it over.
I made several attempt to contact both Ron and Eugene with no response,
I sent a many pictures showing damages and some damage beyond repair.
Credenza - damaged in 4 spots your guys have destroyed my $800.00 credenza.
Fireplace -left side of the top is no longer attached. Cost $649.00
Couch - water spots cost $799.00
2 leather end tables cracked legs and torn leather cost $280.00 each
Tepee stand broken shelf $29.00
Secretary desk damaged to top,front and draw $799.00
I have damages of $3336.00
+1493.00 move cost
+40.00 cash to your guys
+14.00 for the supper
for a grand total $5183.00. This is what the moved cost me,
It should have cost me $ 770.00 plus GST for a total of $808.50
This is what I paid for my items and your guys showed no care in handling them. You need to make this right.
The following are your words, I hope you will stand by them.
The move into your new residence or office will go faster with the high-level performance of our professional and dedicated team members.
The above and below statements were not applied by the 2 men that moved my belongings.
As apparent by my damaged furniture. If they had this would not have happened.
The moving crew will arrive equipped with special moving blankets to ensure that your belongings are relocated safely and securely. Two dollies will be available transport (when the layout allows) large items safely and effectively.
They did not stand by their word. Surprise Surprise.
From the beginning, I need to point out, I liked how their representative Xena had spoke to me, I liked their price; they've booked me immediately so I was quite happy and I hired them. And It was for sure one of my HUGE mistake I've ever done in my life.
I've booked the elevator for two hours on the moving day, because they said it will be enough. So, here the troubles begins! The driver, Vladimir called me,and told me that they are late because of the traffic jam. Ok, it's somehow understandable. As an outcome of their late come, we had the elevator just for one hour and then we had to use public one. I've to deal with lots of complains from unhappy residents of our building. Whole loading took an additional few hours instead of promised two.
After we arrived to the public storage I was shocked to see the opened truck. All my stuff inside looked so messy like a big furniture mash! ! Nothing was even covered with blankets of fixed with belts. The first thing they unloaded was my cup board that I inherited from my grand mom. I noticed that the glass was cracked. All i got from my movers was 'sorry' and an immediate request to pay the full price for moving because they say that they don't trust me that I am able to pay!!!!!! I am not a rich person and all my stuff is old but it doesn't mean I deserve that kind of attitude! I was away for half an hour to get money from banking machine but when comeback nothing was unload because as they say they wasn't sure will I come back or no! More than that they start unloading my stuff direct on the street in front of storage door and left it there! I got another shock and an answer they are in rush to complete another moving order! I don't even tell about damages that I've got from this moving, I am primary discussing their service and the attitude! I tried to call their management and all I got was the promise to hear from them soon. I've been waiting their call for two weeks now. Would you believe me or not I still have nightmares. I am not used to be treated like this so I decided to sue this company. So if anybody wants my advise - don't use "Miracle Movers" because they are disgusting, nasty and dishonest
The movers were efficient,I was little worried because I had booked Elevator between 2 PM -5 PM
So be very careful,Miracle Movers is not smooth as they advertise
My booking ref:19795, moved on 1st May, booked on 16th April,Reminded about move to Ron of customer service on 29th April
Given that this is last weekend of the month in summer, most of the slots were booked and it was hard to find a good period for move so I called a few times before today to make sure movers will show up on time.
Everything was done on my side and I even got a call from miracle movers yesterday saying that they need $60 deposit for this service that I gave after another confirmation on date and time.
This morning, I locked the elevator on my current address and everything was ready to go but the truck didn't show up!
I called many times between 11 and 11:15 and left a couple of messages, no respond until 11:20 when Eugene called me back saying they truck will be late for 1.5 or 2 hours!!!!!!!!
I'm very disappointed with their unprofessional service. They would easily charge me if I were late but they didn't even apologize for messing up my plans! If you can't wait for them to show up and need a company that keeps its promise, stay away from miracle movers.
Miracle Movers was the only company I could find that offered same day move between Toronto and Ottawa. In fact, they gave us the option to unload on the same day, or next morning. The final price was within the quoted price range.
We picked them although there were some negative reviews online (like for all movers). One thing that gave me confidence was that they have good record with Better Business Bureau, although they are not members (meaning they didn't pay BBB).
One thing to be cautious about is to double-confirm your quote with them. At first they didn't say that piano moving was extra, until I explicitly asked. Also, make sure to confirm all the details the day before the move when they call you.
Based on my experience, I would definitely recommend Miracle Movers.
and furniture to our new home.
We will let you know when the time comes.
Thank you again for the smooth move.
Audrey and Gary