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About Barrie Subaru
Ontario's HIGHEST volume dealership north of Toronto. Celebrating 30 years serving Central Ontario Go to full description...
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Barrie Subaru, Innisfil Reviews (2)
By Bazaar Cow on
Nov 06, 2019
Guest Review
Guest Review
Good deal. Good vehicle. Good staff. No problems.
Thank you, for the five-star rating! We are pleased to see your overall satisfaction during your experience with us. Our team looks forward to welcoming you back on your next visit at Barrie Subaru. Have a great day!
By bernardsarah on
Jan 03, 2018
Verified by Email
Verified by Email
This is the story of my experience with Barrie Subaru:
I decided on a Subaru Impreza but noticed it had an airbag sensor issue, which I told them about and they seemed to brush off and said it would be looked at (their dismissive attitude to this issue should have been my first red flag to walk away). I bought the vehicle on November 22, they said my vehicle would be ready to pick up that Saturday November 25th. On November 24th they text me at night to indicate there were actually air bag sensor issues and that my car would not be ready until next week. I requested a rental car, and they gave me one.
The following Saturday I went and picked up my car. I was very excited and happy as it was my first big purchase. I drove the car home and once I parked it in my driveway I noticed first that the car was horribly detailed and had stains all over the back, and then noticed the front bumper was cracked, and it had a large scrape of yellow paint down the side as if someone hit it against a curb. I texted my salesperson Luke and he said bring the car in Monday and we will see what we can do to fix things. I brought the car to the dealership, and upon looking at the car Luke stated that those damages were not on the car, and that he would have never sold me a car with those damages and that someone in their service and detailing department was being looked into about the damages sustained to my car, in their possession!
I informed them I no longer wanted that car as those damages were not on the car when I bought it, and I now had no idea what had happened to the car.
Dave Morrison the used car sales manager was very unprofessional and less than helpful when dealing with the situation, and very dismissive towards my Mother and I. He said he would "see what they could do to make me happy" "but could make no guarantee" and that I would hear from them in a day or two, and they would give me a rental car in the meantime.
First of all I did not hear from them for 3 days, and was becoming concerned with their overall attitude towards fixing my car. They then text me after 3 days and said "the rust on your car has been fix, we have redetailed the car and you can come get the car". At this point I was beyond frustrated and contacted legal counsel, as they were now ignoring that someone at their dealership had damaged my car. My lawyer contacted Dave and he had a very careless attitude about the whole situation, and even went on to tell my lawyer " the damages were on the car when she bought it and we aren't fixing them". This statement was far from the truth as I had pictures of the car the day I purchased it which show that these damages were not there. When told we had pictures of the car previously without the damages Dave stated "that they had asked to see the pictures and I refused" which was never the case, as up until that point they had no idea I even had pictures of the car predamages, and were stating I had bought it in that condition. Dave did a lot of back peddling, and gave my lawyer the run around by avoiding phone calls, and emails, and then had Luke texting me stating I needed to return the rental car as they had people interested in purchasing it. All the while still refusing to address what was going to be done to fix my car!
Finally after my lawyer sent them the pictures Dave said "their manager had given them permission to fix the damages" and they fixed the damages to the car. I purchased my car on November 22nd, and finally after fighting with the Barrie Subaru dealership for weeks had the car in my possession on December 16th.
Overall my experience with Barrie Subaru was horrific, and I would never recommend anyone buy a car from them. They are dishonest, dismissive, and do not have their customers best interest in mind. I am very disgusted that I had to seek legal counsel for their dealership to acknowledge the damages their employees inflicted on my car, and equally disgusted that they think that lying to a customer is acceptable. Barrie Subaru and Dave Morrison took an experience that was supposed to be exciting and happy and turned it into an utter nightmare for me. I am now left with a car I do not want, and a car that I have no idea what they actually did to it as they refused to disclose what actually happened to my car at their dealership. I will never buy another Subaru in my life because of the way I was treated by Barrie Subaru
I decided on a Subaru Impreza but noticed it had an airbag sensor issue, which I told them about and they seemed to brush off and said it would be looked at (their dismissive attitude to this issue should have been my first red flag to walk away). I bought the vehicle on November 22, they said my vehicle would be ready to pick up that Saturday November 25th. On November 24th they text me at night to indicate there were actually air bag sensor issues and that my car would not be ready until next week. I requested a rental car, and they gave me one.
The following Saturday I went and picked up my car. I was very excited and happy as it was my first big purchase. I drove the car home and once I parked it in my driveway I noticed first that the car was horribly detailed and had stains all over the back, and then noticed the front bumper was cracked, and it had a large scrape of yellow paint down the side as if someone hit it against a curb. I texted my salesperson Luke and he said bring the car in Monday and we will see what we can do to fix things. I brought the car to the dealership, and upon looking at the car Luke stated that those damages were not on the car, and that he would have never sold me a car with those damages and that someone in their service and detailing department was being looked into about the damages sustained to my car, in their possession!
I informed them I no longer wanted that car as those damages were not on the car when I bought it, and I now had no idea what had happened to the car.
Dave Morrison the used car sales manager was very unprofessional and less than helpful when dealing with the situation, and very dismissive towards my Mother and I. He said he would "see what they could do to make me happy" "but could make no guarantee" and that I would hear from them in a day or two, and they would give me a rental car in the meantime.
First of all I did not hear from them for 3 days, and was becoming concerned with their overall attitude towards fixing my car. They then text me after 3 days and said "the rust on your car has been fix, we have redetailed the car and you can come get the car". At this point I was beyond frustrated and contacted legal counsel, as they were now ignoring that someone at their dealership had damaged my car. My lawyer contacted Dave and he had a very careless attitude about the whole situation, and even went on to tell my lawyer " the damages were on the car when she bought it and we aren't fixing them". This statement was far from the truth as I had pictures of the car the day I purchased it which show that these damages were not there. When told we had pictures of the car previously without the damages Dave stated "that they had asked to see the pictures and I refused" which was never the case, as up until that point they had no idea I even had pictures of the car predamages, and were stating I had bought it in that condition. Dave did a lot of back peddling, and gave my lawyer the run around by avoiding phone calls, and emails, and then had Luke texting me stating I needed to return the rental car as they had people interested in purchasing it. All the while still refusing to address what was going to be done to fix my car!
Finally after my lawyer sent them the pictures Dave said "their manager had given them permission to fix the damages" and they fixed the damages to the car. I purchased my car on November 22nd, and finally after fighting with the Barrie Subaru dealership for weeks had the car in my possession on December 16th.
Overall my experience with Barrie Subaru was horrific, and I would never recommend anyone buy a car from them. They are dishonest, dismissive, and do not have their customers best interest in mind. I am very disgusted that I had to seek legal counsel for their dealership to acknowledge the damages their employees inflicted on my car, and equally disgusted that they think that lying to a customer is acceptable. Barrie Subaru and Dave Morrison took an experience that was supposed to be exciting and happy and turned it into an utter nightmare for me. I am now left with a car I do not want, and a car that I have no idea what they actually did to it as they refused to disclose what actually happened to my car at their dealership. I will never buy another Subaru in my life because of the way I was treated by Barrie Subaru
Your dealership lied and tried to imply that I had bought the car with those damages, and said they were not going to fix them. I would not call someone having to seek legal counsel going to great lengths to make things right.
That is also not owning up to it, or admitting that someone at your dealership inflicted the damages even though your own employees admitted that was the case. I am not "frustrated" I am disgusted by how I was treated by your dealership, and will continue to let everyone know about it.
That is also not owning up to it, or admitting that someone at your dealership inflicted the damages even though your own employees admitted that was the case. I am not "frustrated" I am disgusted by how I was treated by your dealership, and will continue to let everyone know about it.
Hello Sarah, thanks for taking the time to share your experience at Barrie Subaru. We are always disappointed when a customer is not completely satisfied with their purchase and in your case, we do feel that we have gone to great lengths to make things right. Upon delivery, your vehicle was not detailed properly. We completely owned up to that and provided you a loaner while we made this right. As for the damages on the car, both issues were minor and have been repaired at no cost to you regardless of when the damages to the vehicle may have occurred. We know that the last few weeks for you have been frustrating but we sincerely hope you enjoy your Subaru for many years.
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Additional business details
Email address:
rgreensides@barriesubaru.com
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Barrie Subaru new and used car dealership is Central Ontario's premiere Subaru dealership located conveniently right off the 400 Highway in Innisfil just 3 kms south of Barrie.
Barrie Subaru has fully trained staff that are committed to exceeding customer expectations and have been for over 33 years. Please visit the state of the art signature facility and browse the extensive selection of new and used vehicles. Serving the Barrie area for the past 30 years; we pride ourselves on our individual approach to providing our own comfortable atmosphere for our guests.