Sorry, I really want to give small places like this a chance because I know how hard it is to run a successful business. But, it was truly a horrible experience. Size -- it is *very* small and cramped, with no cloakroom, nowhere to hang up your coat, your boots get thrown off at the door and there is nothing to sit on if you need to steady yourself. Cleanliness -- I never got a *impression* that they took pride in making sure their tools etc. were sterile. The rolling carts were haphazard, the pedicure chairs were old and in bad shape, the whole place was messy and dingy and the only thing that gave me some confidence was that the "aestheticians" wore gloves. When we walked in, there was *absolutely no effort* to welcome us, to take our coats or to help us at all. I stood around looking for where to hang our coats and still no one said anything. I wandered to the back and finally put them on a bench -- there were a couple of hooks on the back wall but they looked like an afterthought and I couldn't reach them anyway. The pedicure was barely passable; what I call the "cheese grater" was used with a force that I could only attribute to the young girl having just had a bad date, and the cuticle and nail cutting etc. went *way* overboard. Within 24 hours I needed to soak my foot in hydrogen peroxide so I didn't get an infection. There was absolutely no effort to communicate with me (if you can't speak English, you could at least try to smile at me once in a while), except by the woman who appeared to be the owner, but it was cursory and didn't appear to be terribly genuine. That being said, if you're a regular, you'll be treated better, but you still have to put up with the horrible interior. There are other places in the city with comparable prices and I would try them. For me, I'll be saving up, going less frequently and paying extra to a place like Third Avenue Spa. We'll go somewhere where we're treated like people and not just another pair of feet.