Business claimed
Last updated: Over a year ago
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Carpet Cleaning
About Ecofresh carpet cleaning
Ecofresh carpet cleaning is the lower mainlands Eco friendly carpet cleaning solution. With over 15 years of experience and some of the most competitive prices in the industry Ecofresh is commited to doing the job right. Log into www.ecofreshcarpetcleaning.com for more info.
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Brad was very unfriendly and unprofessional. He refused to move any furniture, even when that is explicitly mentioned in his website that he would do that and wanted to clean only the stuff that he could see. Furthermore he charged more than what he had quoted over the phone and played with the wordings mentioned in the ads on his website to charge more.
Would never recommend anybody to take his services.
Would never recommend anybody to take his services.
I had a very bad experience with this company. Read below for details:
I booked a home carpet cleaning appointment with Eco Fresh one week in advance. I was given an estimated arrival time of 8am-9am.
I called the day before the appointment to confirm the time. That was when they told me that the estimated arrival time had been bumped to an hour later. Ok, that was fine, but they didn't call to let me know that. I would not have known this if I had not called them.
The next morning, I woke up early to move furniture and prepare my house for the cleaning. I was anticipating their arrival between 9am-10am, as I had confirmed on the phone the day before.
At 10am, nobody had arrived, so I called Eco Fresh. That is when I was told that they would be 45 minutes late.
At 10:30am, I received a call telling me that they would need to cancel my appointment entirely due to road conditions.
I understand that sometimes road conditions can be difficult. That is not the point. The point is that this company failed to communicate with me when things started to go wrong.
They should have called me to tell me about the 1 hour time change. They should have called me when the technician was running late. Why was I left wondering what was going on? Why wasn't I informed of the trouble they were experiencing? Why did I have to call them to get answers?
They should NOT have strung me along for several hours just to end up canceling my appointment.
I took the day off work so that I could move all my furniture and prepare the house for cleaning. Now I have to take another day off work to get a different company to come tomorrow.
Thanks, Eco Fresh, for not only inconveniencing me, but actually costing me money.
I booked a home carpet cleaning appointment with Eco Fresh one week in advance. I was given an estimated arrival time of 8am-9am.
I called the day before the appointment to confirm the time. That was when they told me that the estimated arrival time had been bumped to an hour later. Ok, that was fine, but they didn't call to let me know that. I would not have known this if I had not called them.
The next morning, I woke up early to move furniture and prepare my house for the cleaning. I was anticipating their arrival between 9am-10am, as I had confirmed on the phone the day before.
At 10am, nobody had arrived, so I called Eco Fresh. That is when I was told that they would be 45 minutes late.
At 10:30am, I received a call telling me that they would need to cancel my appointment entirely due to road conditions.
I understand that sometimes road conditions can be difficult. That is not the point. The point is that this company failed to communicate with me when things started to go wrong.
They should have called me to tell me about the 1 hour time change. They should have called me when the technician was running late. Why was I left wondering what was going on? Why wasn't I informed of the trouble they were experiencing? Why did I have to call them to get answers?
They should NOT have strung me along for several hours just to end up canceling my appointment.
I took the day off work so that I could move all my furniture and prepare the house for cleaning. Now I have to take another day off work to get a different company to come tomorrow.
Thanks, Eco Fresh, for not only inconveniencing me, but actually costing me money.
Just got our carpets cleaned by Ecofresh and these guys were great. The price they quoted on the phone is what i paid and(and was half the price of citruso) and they moved all our furniture. Would def recommend them to anyone
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