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Professional Roofers

120b Industry St, Pasadena, ON
40 reviews
Business claimed Last updated: Over a year ago
About Professional Roofers

Professional Roofers is a Toronto roofing company that has over two decades of experience in the business. We are a family-owned business that is committed to providing efficient, effective and afford Go to full description...

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Professional Roofers, Pasadena Reviews (40)

4.6
40 reviews
5 Star
36
4 Star
0
3 Star
0
2 Star
0
1 Star
4
By abbasb on Oct 07, 2018
Verified by Email
We hired them to replace the roof on our Mississauga home. They originally claimed that the work would be guaranteed for 15 years. The shingles started falling off the following year. When we contacted them to repair their work, they stated that we would have to pay again for their horrible quality work. Their work and customer service is terrible, would not recommend.
Comment by ProfessionalRoofers on Apr 03, 2020
Thank you for your review. Unfortunately, the Professional Roofers warranty does not cover animal or wind damage, which was the case for this property. However we are always here to help out our customers and should you have any further questions please do not hesitate to give us a call.
By Cerulean Wildebeest on Jul 26, 2018
Guest Review
Had shingles come off during the windstorm and I totally forgot about it. Then we had the huge rainstorm a few days ago and a leak starting coming through my kitchen
Called professional roofers and they fixed it within 20 hrs. Thanks so much
Comment by professionalroofers.com on Jul 26, 2018
Good afternoon! Thanks for your feedback - we are so happy we could help! With issues like yours, we try to get a crew out to your property ASAP to prevent any furthur damage to your home. Please do not hesitate to contact us in the future should you have any questions or concerns! Have a great day.
By Crimson Blue-Jay on Jul 04, 2018
Guest Review
Had my roof repaired by another company at the beginning of the year and they didn't do a very good job. Went with Professional Roofers and I had a new roof within the month. Very happy and would recommended to anyone in the GTA
Comment by professionalroofers.com on Jul 04, 2018
Good morning! We are happy to hear that your roof replacement went smoothly and that you are satisfied with the work done. Please do not hesitate us for any questions or concerns your may have the the future! Have a great day and thanks for your review!
By Bcarroll on Jun 29, 2018
Verified by Email
a week ago
* * * * * * * * * * * CAUTION !!! * * * * * * * * * * *
Unfortunately we had the displeasure of having contracted this company to re-roof our home back at the end of 2014 (December). A week after the job was completed, by an unqualified crew of roofers, we had our new roof blow off in the wind. I didn't mention but we paid a premium for that roof to the tune of $9,000 (double what some other contractors charged in our area). We have lost portions of our 3 year old roof on 2 OTHER separate occasions since that time and "Professional Roofers" (should be called Unprofessional Roofers) are refusing to stand behind their workmanship, falling back on contract small print of a 2 year warranty. If you're looking for very unprofessional workmanship, inflated pricing, extremely poor customer service and you have an urge to deal with very rude people, Professional Roofers would be the people to hire. This has been a terrible, terrible experience from the word go and we highly recommend NOT dealing with these people. We are in the midst of filing a claim with the BBB and filing with the courts to recoup our costs of having our roof redone 3 years after paying these people for a new roof 3 years ago. Seeing as they wouldn’t accept responsibility for their substandard workmanship, we’ll be having this reviewed by the courts and we’ll see who pays for these repairs. Think twice before you find yourself in a similar situation!!!!!!
Comment by Bcarroll on Jun 29, 2018
Actually, if you check your records and read any of the numerous reviews posted pertaining to this already, you will see we have had nothing BUT issues since this roof was installed by your company. Enjoy reading your reviews, prepare yourselves and your employees for the aftermath effect of these reviews and then we will let the courts determine just how accountable you are with their award. Have a great day!
Comment by professionalroofers.com on Jun 29, 2018
Your roof was done in 2014 and has had no issues before this huge windstorm in May, which caused 20 million in damages across the GTA. We understand your frustration but like all roofing and insurance companies, we do not cover wind damage as it is an act of nature. We would also like to assure you that all our teams have more than 15 years experience in roofing as well as our Quality Control Managers who inspect the jobs after completion who have 20+ years experience. However, our overall goal is to help our customers. We recommended that you come visit us at 120b Industry St, North York so that we can further explain to you and find a solution on how to help you further.
Comment by Bcarroll on Jun 29, 2018
Typical response for someone refusing to accept responsibility for substandard workmanship. Yes Roberto may have been operating the company for over 20 years however he was not the installer or even part of the installation crew. The installers are definately not 20 year employees, they're new (to differing degrees) and learning the business an different jobs. You might want to instruct and teach them about setting air pressures in pneumatic nailers to avoid "blow-through". Be a man Roberto and own up to your responsibilities! And have a great day!
Comment by professionalroofers.com on Jun 29, 2018
Good morning. Unfortunately if you're roof was damaged due to unforeseeable circumstances, such as extremely high winds, then it is not covered by our warranty. We assure you that our team is qualified as we have been in business for 20+ years and circumstances like this are unfortunate, but do happen. During the windstorm in May, over 20 million dollars worth of damage was done to roofs across the GTA. Please contact us if you have further questions.
By stephgood on Jun 25, 2018
Verified by Email
Had a small leak and the guys were in the next day to fix it. Very reliable and professional.
Comment by professionalroofers.com on Jun 27, 2018
Good mornikng! Thank-you for your positive comments, we're so pleased to hear this!
By saly on May 15, 2018
Verified by Email
my roof (premium) was installed 4 years ago by professional roofer and i had insurance for 15 years , the shingles were blown away from the wind .
they did not honour the insurance and i have to pay for the repair.
Comment by professionalroofers.com on Jun 18, 2018
Hello, we're sorry to hear about your negative experience. Please call the office so we may look into this matter for you. Thank-you.
By lina987 on Apr 06, 2018
Verified by Email
We and our neighbor live in semi-detached house. We both hired this company to replace all shingles.
After installation my neighbor called this company to fix shingles on his site of the house. They came did some fixing, but other shingles were buckling and clawing. We also had the same problem on our site.
Shingles should lay flat after some period of installation, but it never happened.
It means that the entire installation was faulty
Yesterday the wind blown off from both roofs many shingles, The underlayment is flashing as well.
We looked at other houses in our neighborhood and did not see such us damage around.
And we know that other neighbors replaced shingles many years ago, but nothing happened with their roofs.
I read the previous massage from Farsanav, this person has the same issue as we.
This company refused to make a warranty service, they blame on wind.
It is nothing about wind, it is about improper installation causing this damage.
By Sebastian Sole on Jun 01, 2016
Guest Review
Great service, extremely hard working. Thank you professional roofers for the roof
Comment by professionalroofers.com on Jun 02, 2016
Your review about Professional Roofers is highly appreciated.Thank you
By Copper Salmon on May 31, 2016
Guest Review
The experience i had with Professional Roofers was amazing to say the least. They did everything the way it needed to be done, and quickly as well.

I would recommend these guys to anyone looking for roofers.
Comment by professionalroofers.com on Jun 02, 2016
Thank you for sharing your experience also for recommending Professional Roofers. It means a lot to us.
By Claudio Wolverine on May 31, 2016
Guest Review
"Professional roofers just recently replaced my roof. They were extremely professional and always on time. Alfredo from the office was extremely helpful and the estimator Jorge was always on time and always had time to answer all my questions, the work looks amazing and I would highly recommend this company"
Comment by professionalroofers.com on Jun 02, 2016
Thank you for your kind words.Highly appreciate your comments.
By Jason Mackerel on May 26, 2016
Guest Review
Professional Roofers did our family`s roof in just one day. They did a great job, the employees were friendly and it was hassle free
Comment by professionalroofers.com on May 31, 2016
Hi Jason.Thank you for taking the time writing a review and for sharing your experience.
By brendaroache3 on May 24, 2016
Verified by Email
I had a number of companies quote on my roof before I chose Professional Roofers. Their estimate was the most complete, very competitive, and I was impressed that they were certified installers for the shingles I had chosen. They completed the job on schedule and did a fabulous job cleaning up afterward. I was also very happy with the warranty provided. Their salesperson, Fernando, was very easy to work with and responded quickly to all calls.
Comment by professionalroofers.com on May 31, 2016
Thank you for the great review we appreciate you choosing Professional Roofers.Special thanks to Fernando for his promptness.
By Alfredo Roman on May 24, 2016
Verified by Email
My downspout flew off the side of my house during the windstorm last week. After consulting Homestars I contacted Professional Roofers. They were at my house the next day at 9AM and out by 10. The technician did a great job and the price was very reasonable. The payment process was quick and easy and done over the phone. Very satisfied!!
Comment by professionalroofers.com on May 31, 2016
Thank you for opportunity to service your roofing needs and look forward to working with you in the future
By Philippike on Aug 24, 2010
Verified by Email
I would like to recommend Professional Roofers to all readers out there. I had my roof done by them back in 2002 and had never a problem until the racoons decided to make a home out of my roof. I called Roberto and explained the situation even though it was a Mother Nature problem they still came inspect the roof and repaired it at a very low cost, because I was their customer. I find them very honest and reliable company who had been around for a long time which is unusual in this kind of business. Thank you Professional Roofers.
Comment by professionalroofers.com on May 31, 2016
Thank you for the wonderful review.Highly appreciated.Roberto,will go above and resolve beyond to any issues.
By Rajtom on Aug 18, 2010
Verified by Email
I found you company after searching the internet, during that time I called several companies some were close after hours, other the answer machine was on. But Professional Roofers answer me right away and booked me, with George who assist me with all my questions and help me to understand the different products that are out there. I asked for several more quotations after our meeting but after been stood up, lateness and luck of ability to meet my requirements I choose Professional Roofers, they did the job on time, provide me with all their licences, insurance and documents up to date and did a wonderfully job in my house. Congratulation in your good organizations skills I was very impress, and yes, I would surely recommend you to any body that needs a new roof.
Comment by professionalroofers.com on May 31, 2016
Thank you for your comments and support.We take pride in what we do.Team work pays off.Happy to hear of your awesome experience with Professional Roofers.
By Laurarobledo on Aug 12, 2010
Verified by Email
An amazing job done Professional Roofers. You were recommended by a colleague from work who has used your service more then ones. I myself a single mother felt very worried about having to pay so much money for a new roof without knowing if it will turn out OK. Ariel from the beginning was very patient and knowledgeable in his work with me by proving me with all my requirements such is insurance, WSIB certificate, references etc. The day the job was done I stayed home and as promise you arrive on time and the job was cleanly done by the end of the day. I thank you for your help and I would continue recommending your service to all my friends
Comment by professionalroofers.com on May 31, 2016
Thank you so much for an amazing review.We do appreciate all feedback .WSIB safety and Insurance coverage is of high importance with Professional Roofers you recognizing this is loyalty to us!
By Maly on Aug 04, 2010
Verified by Email
Quick response quick repair time problem solved quick and efficiently! Leandro and his crew were professional at every point and made sure there were NO subsequent leaks when the repair had been made. We have used Professional Roofers in the past for repair "Emergencies" and new roof jobs and will continue to do so going forward. Good consistent work every time!
Comment by professionalroofers.com on May 31, 2016
Thank you for your kind words . We strive on providing great service and we are happy that we fix your roofing matter efficiently. Leandro will be delighted to hear of your appreciation.
By Henrymiranda on Jul 29, 2010
Verified by Email
I would like to say that the service overall was excellent. From the ladies on the phone, to Ariel showing up on time. Ariel was very polite and knew exactly what he was saying. I would use Professional Roofers in the future again and recommend to my family and all my friends. Thanks Ariel.
By Marcossal on Jul 27, 2010
Verified by Email
I am pleased with the work done by Professional Roofers to my house. I had to relay information to the owner of the house, who is out of the county and I appreciate the patience Patrick exhibited. The work was done in a very cramped space due to be in downtown hamilton houses are very close together and I am amazed to see how they accomplished it. My thanks to your crew.
Comment by professionalroofers.com on May 31, 2016
Estimator Patrick and the roofing crew,work hard to make sure all our clients are happy and satisfied.Thank you for your support
By Luismora on Jul 23, 2010
Verified by Email
This is our second go around with Professional Roofers. This time it was my mom house that needed to be done. Diego from Professional Roofers came on a Sunday afternoon, and as same as the first time, everything went very smoothly, They did the roof at a fair price, were on time, clean, and very courteous with mother who is very picky when it come to the garden. I would 100% recommend Professional Roofers, they are very reliable, knowledgeable, and just down right nice. I will continue to use their service every time I am in need and will highly recommend Mr. Diego Arrays
Comment by professionalroofers.com on May 31, 2016
Our team cares about quality workmanship from beginning to the end of roofing job.Diego appreciates your feedback,so do we.It means a lot to us.Thank you
By Michellerio on Jul 21, 2010
Verified by Email
Ariel explained everything in detail and showed me my options and explained the pricing and provided me with a great quote. He did a quality job and put in the time required to get the job completed correctly. He did an amazing job of clean up - and was through to ensure I was satisfied before he left. If I know of any family or friends with roofing problems I would definitely recommend you. Thanks Ariel!!
By Kasiwin on Jul 17, 2010
Verified by Email
Patrick from Professional Roofers impressed me right away when he showed up in a clean truck,wrote up a detailed quote,showed me his insurance and patiently answered my questions. He started and ended the job on time and didn't cut corners. His crew was pleasant and took an interest in doing a good job
Comment by professionalroofers.com on May 31, 2016
Kudos to Patrick!. He will be delighted to hear.We thank you for taking time from your busy schedule to write a review
By Mikelucas on Jul 16, 2010
Verified by Email
Professional roofers and their crew are Professionals, one time, courteous, clean, skilled professionals; you don't get any better than that. In these days is tough to get a hold of and too busy to return phone calls contractors- Professional Roofers and his team are a true credit to the industry!
Comment by professionalroofers.com on May 31, 2016
Thank you for your kind words it was a pleasure working with you. Thanks for the review
By Tomrobison on Jul 14, 2010
Verified by Email
I have had terrible experiences with roofers, then one day in conversation with a friend from work, they referred me to Jorge and his experienced men from Professional Roofers and my prayers were answered. My home not only looks great, but I don’t have any more leaking problems
Comment by professionalroofers.com on May 31, 2016
Jorge and the team appreciate you writing a review . We thank you for your trust to choose Professional Roofers. We look forward in working with you in your future roofing needs
By Arieltoro on Jul 10, 2010
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Diego was one of 5 quotes I received and because of his extensive knowledge, accuracy and timely fashion I was happy to hire them to do my roof. He showed me an excellent photo album with all the recent work he has completed and offered me a number a referrals before I even had the chance to ask him. I would recommend him to all my friends and family if they ever needed a great roofing company as I was a referral also from my friend Catherin.
Comment by professionalroofers.com on May 31, 2016
Thank you for recommending us also for writing a review. Diego and the staff appreciate a client like you
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Email address: info@professionalroofers.com
Payment methods accepted: visa, mastercard, personal cheques
Professional Roofers is a Toronto roofing company that has over two decades of experience in the business. We are a family-owned business that is committed to providing efficient, effective and affordable roofing services across the Greater Toronto Area.
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