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The Sweet Basket Company

84ABrunswick blvd, Dollard-des-Ormeaux, QC
21 reviews
Business claimed Last updated: 11 months ago
Listed in: Baskets
About The Sweet Basket Company

Premium gourmet gift baskets for special occasions and events. FREE nationwide shipping in Canada and the US. Convenient online shopping service. Go to full description...

Contact information

Phone numbers
Fax numbers
514-683-4945
Business hours
24/7
Business website

Images and videos (8)

The Sweet Basket Company, Dollard-des-Ormeaux Reviews (21)

3.1
21 reviews
5 Star
11
4 Star
0
3 Star
0
2 Star
0
1 Star
10
By gabecohen1963 on Sep 07, 2018
Outstanding service
Thank you so much for the fabulous service! Our clients were really impressed.
By 1vegasbaby on Aug 01, 2018
Amazing service!
We are so pleased to have come across your website. You offer an incredible selection of gourmet products and exceptional customer service. Would highly recommend.
By LSantis on Jul 30, 2018
Great product and customer service
Great customer service! Very pleased with the product quality.
By cvdaigle on Jan 21, 2016
What a wonderful way to say `thank you'!
I received a ``Thank you basket`` from an organization and I can not think of a classier way to mark an occasion or express best wishes! It had all the qualities you would look for in a high-end gift. The packaging - even the box it was delivered in - was as impressive as the quality and variety of the treats.
By Hmm... on Jan 11, 2015
Satisfaction nowhere to be found
Arrived one month late... for Christmas. After multiple phone calls. In my opinion, they're very unorganized. The product was very small, and the price very high. All in all, I would never recommend this company to anyone. It's the first time I've ever had such a bad experience ordering online.
Comment by TheSweetBask on Feb 23, 2015
Dear valued client,
Thank you for taking the time to review The Sweet Basket Company.
We are sorry to hear we did not meet your expectations with your recent gift order.
We would be pleased to issue a full refund and hope you will grant us the opportunity
to regain your trust.

Kindly contact our Client Services department to provide us with details of your recent gift order.

Management
The Sweet Basket Company
1.514.683.3885
By non-member81077 on Dec 26, 2014
Daylight robbery
My daughter sent me a gift basket for my birthday..some of the worst products I've ever tasted.It included assorted cookies, teas and a teapot cup combo.The teapot is so hot you'll burn yourself trying to pour it.I feel terrible that my daughter paid good money for such a terrible product. I will not pay a penny to ship it back.The basket was the only good thing hence the half star.
Comment by TheSweetBask on Feb 23, 2015
Dear valued client
We are truly sorry to hear of your recent dissatisfaction with one of our products. We would be pleased to issue a full refund or a replacement gift of the same value.
Your feedback is very important to us. Your comments will assist us in our commitment to improve in all our aspects of our operation.

Kindly contact our Client Services department to provide us with details of your order so we may urgently replace or issue a full refund.

Sincerely,

The Sweet Basket Company
1.866.683.3885
By non-member67450 on Jan 10, 2014
NEVER EVER USE THEM! The sweet Baskets Canada and US
This company received an order for 28 corporate gift baskets out of which they only delivered 3. The order was placed on the 16th of Dec. and we where not contacted or notified of any problems until Jan 3rd. Customer service disorganized and unproductive. Misplaced orders, did not return phone calls or emails (despite of trying to reach them numerous times/ day).

I would not recommend them to anyone who is sending gift baskets to partners clients etc. pick a reliable firm. this is not them!
Comment by TheSweetBask on Jan 30, 2014
Dear valued client,

We are sorry to hear you did not have a positive experience with our company. Please contact us at your earliest convenience so we may help you rectify this matter with urgency.

Management
The Sweet Basket Company
514 683 3885
1.866.683.3885
By vegasbaby on Mar 06, 2013
Outstanding service
My friends received their wedding gift this week . They are so happy to have received this beautiful gift filled with quality gourmet fare.

Thank you for your excellent service and care to detail. This is what sets you apart from other gift basket companies which we stopped using.
By glamMom on Jan 05, 2013
HORRIBLE! HORRIBLE! HORRIBLE!
I have NEVER been so disappointed ordering from a business online until NOW! I placed an order for a "SWEET 16" basket that I encountered so many problems with.First, I never received an e-mail confirmation from them,so I emailed them to send me that info and never heard back. A few days later I called and they said a lady would call me back b/c only she could help with all my info...Never heard back again! A week past and my niece never received her basket! So,now I am really fed up and want a refund since my niece's b'day had already past she never received her basket, but mind u this company charged my credit card asap! I finally got hold of a lady saying she would check blah, blah, blah. Well it turns out they did have a tracking # but it was sent out 1 week after I ordered it (which they left on my vm). (I'm sure it was the doing of the incompetent workers at this store! They cannot even return emails or phone calls...so how do we expect them to take on a easy task to sent out a gift basket.)
Well, my niece finally recieved her basket almost 2 weeks later! She text me a picture to say thank you for the cookie basket and they sent her a yellow and blue Happy Birthday basket! Which I DID NOT even order!!! UNBELIEVABLE!! I ordered a pink and white Happy 16th Birthday basket!! I am so upset, I was going to call this company back to give them a piece of my mind but thought why waste my time (they are so lame and would'nt get it anyway! My 4 year old could run this better than these idiots!) So, I will just write bad reviews and spread it through social media with the hopes of discouraging people to order from thi s place! Lesson learned here. So PLEASE BEWARE! DO nOT WASTE YOUR TIME OR MONEY! There are so many awesome companys to deal with!BTW, I would give ZERO strs but I had to mark something otherwise they would not let me post my review....
By non-member53521 on Jan 03, 2013
inefficient service!
this company is one (if not the most) inefficient and incompetent online service that I have used. I ordered a basket for xmas delivery but was sent an email saying it wont arrive until 24 Dec (that's fine or even a few days off as I ordered 16 Dec) but it's now 3 January 2013 and the recipients have not received the basket yet! My card's been charged btw as soon as i made the order. I ordered online with other companies two days AFTER I ordered with sweet basket and the second order didnt have any problem having the gift delivered before xmas. Will NEVER order from this company again.
By non-member53464 on Dec 31, 2012
very bad customer service
ordered a xmas basket last 16 dec 2012 and was sent an email that there will be a delay and that it will be sent 24 dec 2012 (that's fine) but then it's already 2013 (jan 1 !!) and my basket has not yet been sent, this despite the fact that i wrote a query email about 4 days ago and got no reply from the company! very bad service
By Cashmire on May 30, 2012
Excellent Service!
Thank you very much for the excellent service! I was told by my aunt that the basket was just beautiful- i will definitely return to your site for the next gift giving occassion!
CM
By Tarabella on May 30, 2012
A big thank you !
"Thank you so much for being so thorough in your response to me. I have never made such a purchase online before,but with my parents and friends in Montreal , and me in the States,I am glad to know you are there!She loved the basket! Thank you."

T.B
By jessybe on May 30, 2012
Outstanding Service!
I received notification the basket was delivered this morning.
Thank you for your outstanding level of service. I shall be using you in the future & recommending your company whenever possible.

Jess.b
By non-member44064 on May 12, 2012
Disappointed they dont listen to customer feedback
I ordered a chocolate basket for mother day and the delivery option I chose meant it wouldn't arrive in time despite asking me what date I wanted the item to be delivered. Instead of having a website which gives you delivery choices with costs related to your required delivery date they took my order with free standard delivery which wouldn't get it there in time and then almost immediately sent me an automated email asking me to upgrade to express delivery (I didn't reply until the next day when I saw the email). So they thought it best to wait for my reply and were prepared to wait to send my parcel 24 hours later when only express delivery would get it there in time? I replied to their email and insisted they now send it express at their cost. They emailed me again to say they were going to send it express and charge my card to make sure it got there by mothers day. This was after I had received a notification from UPS saying the item had been shipped. I pointed out that they had no authorization to take a further payment from my card. They then did agree to send it at their cost. Free delivery is a ruse to recoup some of the $43 delivery cost they say it cost them to send express and lure you into placing an order. Wouldn't use again.Testimonials on website only put on by them- no option for customer to give feedback so you only see the good reviews. I tried to explain that from a customer service point of view their delivery option process was flawed but they just replied 'As mentioned in our previous email, we are a reputable company with thousands of great testimonials and reviews on our website regarding our products and service. We need not say more.' They aren't listening. Need I say more!
Comment by sweetjasmin on May 29, 2012
As a business owner, I understand that when you use the services of carriers like UPS, things just happen...it's unfortunate but they do.

The Sweet Basket Company offers stellar customer service and go out of their way for their clients.

Some people just don't take the time to read company policies and transit times...they are quick to blame the company when their gift does not arrive on time.

We will continue to use the services of The Sweet Basket Company. They offer superior service and great quality gifts.

Loyal customer!
Jasmine Armstrong
By sweetjasmin on Mar 28, 2012
Quality products and great service
Our company has been using the services of The Sweet Basket Company for five years now. Their service is impeccable and their gift baskets get rave reviews each and ever time. Great job!
By non-member38775 on Jan 12, 2012
BAD service!!! (Very Bad)
Unreliable. Poor communication. In result my order was not delivered for Christmas nor was I contacted that it was not shipped because it was out stock…. Should they contact me then, I would have picked up something else. Now, they claim they were closed until Dec28, now is Jan12, 2012 and no answer from them still. If I did not contact them on the Jan12, I would have NOT received the refund… (still don’t have it: 7days to process that). Very BAD service. Very BAD customer service. Never to buy from them again!!!
Comment by TheSweetBask on Mar 01, 2012
Our office makes every attempt to process gift orders within a timely manner. Unfortunately, the availability of gift selections during the holiday season are limited.

Our company policy is to contact the purchaser via telephone within 24 hours to offer them a possible substitution when an item is no longer available or the option to cancel their gift order. A follow up email is sent to ensure receipt of our message.

We apologize if we did not meet your expectations with your recent gift order. As a prompt reply was not received by our office,a full credit was issued.

Our company values your business and strives to offer exceptional customer service.


By non-member38196 on Dec 24, 2011
BAD BUSINESS ETHICS
My Order#5613100 made on Dec 20 was charged to my credit card as shown below. On Dec 24 after I received an email to say product was not available. I phoned them right away, but got the answering machine which said they will reopen on 28th Dec.

The 2 gift hampers was ordered for my patient.

12/20/2011 12/21/2011 #THE SWEET BASKET - DOLLAR DES O QC -- 6439 $136.60
Fees Charged
All they want is our money.
I will never do business again with this company.
Shame on you to treat customers during a x'mas season.
Aruna Hollingshead
Calgary, Alberta
Comment by TheSweetBask on Mar 01, 2012
Our office makes every attempt to process gift orders within a timely manner. Unfortunately, the availability of gift selections during the holiday season are limited.

Our company policy is to contact the purchaser via telephone within 24 hours to offer them a possible substitution when an item is no longer available or the option to cancel their gift order. A follow up email is sent to ensure receipt of our message.

We apologize if we did not meet your expectations with your recent gift order. As a prompt reply was not received by our office, a full credit was issued on January 4th when our Billing Department reopened in the New Year. A gift certificate in the amount of $20.00 was also issued on a future purchase.

Our company values your business and strives to offer exceptional customer service.



By 123girl on Jul 03, 2011
Amazing customer service and quality gifts
We really appreciate your care and professionalism in ensuring that our gift arrived on time as requested. The gift was perfect..identical to the one ordered on your website. I will definitely recommend The Sweet Basket Company to friends and family!
By Tweetyboo2 on Dec 30, 2010
Not terribly impressed
The ordered basket was not delivered on time in fact days after the promised date, and I had to follow up twice with them. Whem the champagne basket did arrive the flutes were two bubble wrapped tubes of glass shards.
Comment by TheSweetBask on Mar 01, 2012
Our company makes every attempt to process gift orders in a prompt manner. As we ship across Canada, we rely on our shipping carriers for the delivery of our gifts in certain areas. Depending on certain circumstances beyond our control,a delivery may not be completed as per the estimated transit time.Our company cannot be held liable in such cases.

Our company is proud to offer a complete satisfaction guarantee. If for some reason the purchaser or the recipient is not satisfied with their gift, we would be pleased to offer a substitution gift or issue a full refund.

If a gift arrives damaged by one of our carriers, we would be pleased to replace the gift item at no additional cost to the purchaser.

Our complete Satisfaction Guarantee applies to all gift items on our website www.thesweetbasket.com

By non-member17297 on Mar 13, 2010
Awesome gift baskets from The Sweet Basket Company
We recently ordered gift baskets for our family at Christmas. We received such rave reviews on the products and presentation. Their customer service is certainly impressive. Delivery confirmations, follow ups ...just great!

Additional business details

Email address: info@thesweetbasket.com
Payment methods accepted: visa, mastercard, american express, debit card
Premium gourmet gift baskets for special occasions and events. FREE nationwide shipping in Canada and the US. Convenient online shopping service.
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514-683-3885
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