Print Canada Store

l had bad experience with this company

Went to new location and was loaded with different favours and supplies. Staff was very helpful

Dealing with this company is a nightmare. I ordered personalized sunglasses on May 3 for my wedding in August. I was called soon after and informed that they were on back order until May 18. I got another call in June 15 telling me that the glasses were still on back order until the end of the month. I asked to have the order cancelled, and I was told that they could only issue store credit. I filed a PayPal dispute which they declined, and said that it was over 60 days so they couldn't do a refund. It had, in fact, only been 45 days, but even if it was 60 days I should have been issued a refund since they didn't deliver what I was expecting within a reasonable time frame. I escalated the PayPal dispute to a claim, and finally got my money back.

I also ordered personalized shot glasses - when I received them, the personalization already had scratches on multiple glasses. The entire image could be easily wiped off - do not expect to ever re-use these personalized glasses - you might as well paint them yourself with acrylic paint. I asked to return them for a refund and again was denied. So, I filed a PayPal dispute, which they again declined. I escalated it to a claim which is being reviewed. They offered to re-print - but what would I do with over 60 poor quality shot glasses? I don't want new ones.. I want to send them back, get my money back, and be done with the horrid company. Their customer service skills are some of the worst that I have seen. I would avoid this company at all costs.

I would like to retract my bad review regarding print canada store. They did send me a refund for the item that i ordered online. It was my fault that i didnt check properly and contact my bank. My sincere apology to the company. After i posted bad review from them, i still ordered giveaways for an event because i like their products and they are affordable. Again my sincere apology to the staff of print canada store. Thank you, Anna