Casket Outlet Toronto Store 1.877.982.0555

I have become so frustrated with the horrible service Casket Outlet gave us.

During our initial meeting, we designed the stone & the representative told us that the installation fee is an additional $400, which we paid.

Months went by & I heard nothing about the stone. I would call almost everyday to get updates & it took them forever to make the stone.

Finally the stone was made & I went in to pay the balance. I told them how a religious holiday is coming up & we would love for the stone to be installed by then since we can never find her & it is frustrating not being able to pay respects to my grandmother since its hard to locate her burial spot. This was a two weeks notice.

A different representative was at the store, and he said that he will be personally delivering the stone the next day. He didn't deliver it the next day, he delivered it the next week!!!

After it was delivered, it came to our attention that the stone was the wrong colour, and the muslim garden has strict rules, so we could not keep this random colour & must send it in for repairs.

I was furious since we had been waiting for so long to finally receive & get the stone delivered & they could not even follow basic instructions in their line of work. So the stone went back for repairs & it took them approximately two more months to fix the colour.

Again...calling almost everyday for updates & i kept getting brushed off...
"oh he's not in today, he will call you tomorrow"...which he would never do...until finally i went in to the store again to remind them we urgently want this stone installed... the delivery man told me he will be personally delivering it tomorrow between 11-1130 am and if i want it installed as soon as possible, I should meet him at the cemetery at that time, so I can bring it to the cemetery's attention in that moment.

I went to the cemetery the next day at 1030 am. I was waiting for an hour and a half and the stone was never delivered that day. The delivery man was not picking up my calls or responding to my texts. Days later I find out that the fixed stone is finally delivered, only to hear another disappointment that the cemetery requries $315 for installation. WHAT!?

It was my understanding that we paid an installation fee of $400 to the casket outlet & the cemetery is saying that they would never take installation payments from a third party....made sense. When I checked the receipt from the casket outlet, it doesn't even say there any installation payment. When I try to address it to them, they blocked my calls & stopped responding to my emails. I am guessing they hide that $400 in totals for other add ons we got for the stone.

So clearly we got over charged & used in a time or grief, along with all the headaches, worry, constant run around & miscommunication.... I will never recommend the casket outlet in the future to anyone. I was extremely dissatisfied with their service & shocked that in a time of sadness they are trying to scam people for money & cannot even keep their orders straight.

If you don't want to deal with the hassle, on top of the sadness of loosing a loved one, do not support this waste business.

Hi David
Finally received the grave marker yesterday. It's gorgeous. Thanx so much

Janet

Thank you so much for the wonderful service. The urn was beautiful amongst a large spray of flower. It would have made my mother proud! Thanks again for your fantastic service. I have been recommending you to anyone who will listen!LOL


- Debbie Booker

Thanks you so much! I just wanted to let you know that the package arrived today, safe and sound! Both the "big" urn and the keepsake urn are truly beautiful, and even the entire staff at the memorial home were very impressed with them, too, as they'd never seen urns like that before (which was surprising)!

Thank you very, very much once again -- it was a genuine pleasure doing business with you! You provide a very great service at an extremely reasonable cost to people in what is such a sad time, and that really does help ease the burden of one's loss.

All the best,

- Ron Koster :)

I recommend casket outlet to public, They have quality products and best service, my grandpa was pass away on Jan 2012, they help me to save big money on funeral costs, No pressure for buying. Serve you better.

I don't know why the funeral home charge us a lot of money on my grandfather's funeral, I found this company on website, price is good for us, there have lovely girl for the costomer services, best customer service. I save almost $3000 dollars for casket. thank you!

AMONG ALL THE CASKET STORES IN TORONTO,I ONLY RECOMEND THIS ONE!
WHY?
CAUSE THEY DO HONEST BUSINESS,IT HELPS FAMILY SAVING BIG AMOUNT OF $$$ ON BUYING CASKET.WHY NOT!btw,Their caskets are beautiful!

Joe Rogen