Débouchage et Nettoyage ACTION Inc

Apparently the owner thinks he doesn't have to respect customers anymore. Always late, never apologizes, relishes in being arrogant. All this despit me giving them 800 dollars for unfreezing a pipe. "it took longuer than expected."

They did arrive when they said they would - however, they originally quoted us 95$ per hour. After not finding a blockage in our indoor piping they put the camera in to find a block in the main pipe leading to the sewer. At that point, working on unblocking the pipe to the main sewer they should have told us that their rate was 135$ per hour however they only told us when they created the bill - 4.5 hours later!!!!
At that point, they were able to pass the camera down to the main sewer - but after going into the pipe to remove the blockage with the 'phish' they were no longer able to pass the camera through since a piece of the pipe broke off. The younger partner on the side said that it was their 'knives' that probably broke a chunk of the pipes off - but he would not admit as such when the senior partner was present.

At that point - they could not give us an estimate to repair the damage since the boss was away for 2 weeks - I have tenants AND a 5 year old daughter and we have not been able to flush paper down the toilette for 3 weeks!!!

They then said that the CD of the camera that they had taken needed to be burned at the office and we would receive a copy in the next day or 2 in our mailbox. It has been 3 weeks and several phone calls and we still have not received the CD that we paid for!!!!!!!

DO NOT call these guys - there are surely more honest plumbers in the city!!!!