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Laurel Place is a unique, revolutionary partnership between private owners and the Fraser Health Authority. We provide Complex Care, Convalescent Care, Specialized Dementia Care, Bariatric Care and Palliative Care. We also partner with Surrey Memorial Hospital who provide Hospice and Rehabilitation. Go to full description...
Laurel Place, Surrey Reviews (18)
member and he'd just shown up. He left so we could go up but the rude lady in the lobby didn't count that. She insisted I leave. I sat in my car in the heat and waited. The way you are treated there is disgusting. I'm a care aide and that kind of attitude is not acceptable, especially in a hospice. I felt unwelcome and the environment was as cold and empty as the walls. Not a good place for anyone to spend their last days!! As the good book says, 'Do unto others as you'd have them do to you." One day it may be one of those nurses in that bed and I'm sure they wouldn't want their family to be treated like that.
We promise our loved ones compassionate care in their last days on earth but this is not always the case here. Some nurses are kind and care (and it shows) while others should clearly not be working in a hospice setting. There should be appropriate training to care for the dying. Difficult a lot of the time to find a nurse. Like a ghost town . Also heartbreaking to listen to patients calling for help and or family members with worried expressions searching for a nurse . Fraser Health is cutting corners on appropriate compassionate care and it is disgraceful !!
Where are the family below you [Pathetic]
Gone through it and still going through it ...D
These people need to wake up.......
The management lacks meaningful direction.
Why worry about assisted suicide, just send them here!!
Looks like N49 lost 75 percent of my feedback of this Care facility wow.
They will not return any of my emails.
FRASER HEALTH IS DOING A HORRIBLE JOB AT MONITORING THIS FACILITY.
We pulled my dying wife out of here at the end of March 2015, to be be cared at home by ourselves
We are a large and noisy family and no restriction was every placed on our visits. Mom loved to have people with her. It gave normalcy to her final days offering her comfort and reassurance. We appreciated being offered an extra table for the grandchild to "work" at and extra chairs. A refrigerator was found by the wonderful Crystall and hauled in for our use! We didn't avail ourselves very often to the many lounges and sitting areas but from time to time being able to "take a break" there was welcomed. A smoker, Mom made her way to the courtyard gazebo as often as her pain management allowed and I was grateful for this consideration of her life long bad-habit and thankful to not have to wrangle her off the floor,down the elevator, and out the door to the street for a smoke! We took several turns around the garden, looked at the first crocus together, marvelled at the early blooming mini daffodils in a big garden pot and launched a rubber duck in the reflecting pond and daily checked as it became becalmed and languished a few feet from it's launch point. We appreciated the security of the facility knowing that Mom and her things were safe from folks wandering in from other units or off the street.
My one area of complaint was with the food services folks. On her first day, they offered my mother a bib! Now I don't want to quibble but the "bib" was actually a navy blue hand towel. It could have just as easily been called a napkin as a bib, given it was neither. They repeatedly brought her meal in and left it out of reach, frequently hanging half way off her bed table. They never checked to ensure it was left facing her and were visibly annoyed by other supplies and belongings on the table top. They didn't make sure the cutlery was available and frequently slapped down the tray without a kind word or greeting. My request for butter for the potatoes was met with the announcement that the potatoes were "already buttered " which indeed they had been but the puddle of butter was still on the steam table out in the hallway and NOT on my mom's red skinned potatoes! I might have been more vocal in my dissatisfaction with the food service ( but not the food itself which appeared tasty and was creatively prepared and varied) but we were almost always with Mom to sort things out for her during the day and she seemed to manage her breakfast with the help of nurses and she soon rejected all the food made available to her, choosing to end her days on a diet of ice cream.
i spoke with a coordinator a few times from the rehab section but unfortantely she was of no help and did not seem to care when i did have concerns about my dads well being.
Over all a very positive experince during a very difficult time in our families life.