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Prestige Garage Door Services


4 reviews
Business claimed Last updated: Over a year ago
Listed in: Garage Doors
About Prestige Garage Door Services

Serving the GTA for Garage Door Sales, Service & Repairs Prestige Garage Door Services specializes in commercial and residential garage door repair and garage door installation. We serve cities in and around Toronto, Ontario. We Provide 24/7 Emergency Service at competitive prices! CALL US NOW! Go to full description...

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Prestige Garage Door Services Reviews (4)

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4 reviews
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By Adam malek on Jul 25, 2022
Verified by Google
Great service. Very pleased
By SEEMA PARASHAR on Jun 03, 2020
Verified by Email
THEY ARE SUPER RUDE AND DISHONEST.....DO NOT BOOK THEM AT ALL
Booked an appointment with this company to get my garage door repaired for next afternoon and then cancelled it within next 10 mins. Some guy attended the call and said ok. Next morning someone turns up saying I have come to fix your garage door to which I said I cancelled my appointment. he was adamant that he would not go until I pay him service charge as he came all the way from Kitchener. Called their office and that guy was so rude and was yelling saying that I did not cancel. Very very rude and dishonest people.
By Yellow Marmot on Feb 05, 2017
Guest Review
Do not call or use this company, the charge $4,000 for a door opener repair, $ 800 for a $220 motor ; $650 for $200 spring ; $225 / hr labour, don't use them, get a written quote from some one else there are companies who will come a give you a free quote, not these guys, they didn't even connect to the power, but used my extension cord and deangled it to a wall outlet. Don't use them.
By Cobalt Setter on Jun 01, 2016
Guest Review
Do not use this company under any circumstances.

I do not know a lot about fixing garage doors and not aware of their pricing. When the spring on my garage door broke my neighbor recommended Prestige Garage Door Services. That was my first mistake actually listening to the recommendation and getting the number and the second was not doing the due diligence involved in choosing a garage door repair service, because if I did than there is no way I would have ever choose Prestige. When I originally called, I was quoted $85 for a service call and $75 to 150 for the part. Sounded good to me and was easily within my budget. But as soon as the technician arrived the costs started to soar.

Now my garage door is old and had never been fixed so when he explained to me that I would need two springs and a set of new drums I understood. He gave me a number of prices on the springs and I went inside and totaled it up. What I came up with was $85 for the service call, (185 x 2) $370 for the 2 springs (note I went for the middle priced springs) and $168 for the set of drums for the doors. All totaled this was $623 before tax. I confirmed with the technician that this was the final total before I let him go ahead with the repairs. If I would have known what the real final bill was I would have given him $85 for the service call and said he could leave.

I also would like to make another couple notes he had arrived at about 3:50 pm and was completed and walking in my door with the bill at around 5:10 pm, which makes the time on the job about 80 minutes. Also note I added 2 more nylon rollers for a total of $40 before tax. The final bill I was expecting was around $673 plus tax. The final bill I was handed was $1013 plus tax. I could not believe it, here was this extra $350 charge that had not been discussed at all for labor. From a number of reviews this $350 extra charge miraculously appears on a lot of bills at the end of the job. What could I have done not pay the bill, well I couldn't do that. What I should have done is pay the agreed upon price of $673 plus tax. I guess the saddest thing is that weeks after the door was fixed I still have to adjust the garage door opener because the door does not stay closed.

As you can understand I was upset by the final bill and I decided to call the company back. After 6 calls and a lot of run around I finally found someone who would speak to me and he said their hourly rate is $155 and considering he was only at my place around 80 minutes, a $350 charge over the service call is way too much. I also mentioned that I reviewed the total cost before approving the repairs and the technician agreed but what I was not told by the technician is they do not include labor until the job is complete. Once again I told the person on the phone if I would have known that the bill would be over $1000 I would have just paid the $85. Of course I didn't get anywhere with the person on the phone and have decided to use the net as my voice and warn people away from using this company at all costs.

Once again do not use Prestige Garage Door Service under any circumstances. Make sure you shop around and do your own due diligence before you get a shock of having one of their techs hand you a bill.

If you wish to file a complaint with the Better Business Bureau against this company go to https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/

If you are using the service in Ontario and want to file a complaint with the government go to https://www.ontario.ca/page/filing-consumer-complaint#section
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Payment methods accepted: cash, visa, mastercard, debit card
Serving the GTA for Garage Door Sales, Service & Repairs Prestige Garage Door Services specializes in commercial and residential garage door repair and garage door installation. We serve cities in and around Toronto, Ontario. GTA residents trust us for all their installation, service and repair needs on all makes and models of overhead and garage doors. The secret to our success is simple: employ good people to sell/service reliable garage door products and always focus on customer communication. We can repair broken springs, broken cables, off track doors, and every other thing that could go wrong with a garage. Our specialists are well trained in every aspect of garage door installation and repair, so you can count on us to do a great job every time.
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416-208-6111
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