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Action Auger roots began three generations ago, with the owners grandfather Wilford Trim. Wilford started a plumbing tradition, and mentored his sons in the plumbing trade. Brham Trim, mentored by his father, incorporated his own business as a third generation plumber on March 7, 2001. Customers just like you all across Alberta, are making a choice, that old fashioned service still matters, being treated fairly and honestly is important. Since our humble beginings as a one truck operation in 2001, we have grown into a province wide company. At Action Auger we attribute our growth to the commitment we have for customer satisfaction. We are setting the standard for the industry, leading out by listening and serving our customers with excellent workmanship, extensive protective warranties, and upfront no surprise pricing. As more and more people make the choice for value and true service from excellent technicians, we continue to grow and expand. While we grow we want you to know we will never change our core values that have been in place for generations. This is a tradition we strive to make legendary.
Action Auger Canada Inc, Edmonton Reviews (1)
I am writing to comment on the recent positive customer experience I had with your company. I reside in the Edmonton service area.
Shortly before retiring for bed at 10 pm last night, I noticed water rising up from our basement shower stall. I tried a few of the normal DIY solutions such as snaking some of the drains with my home snake. When those didn’t work, and raw sewage started to back up, we knew we would need professional help. And fast!
It was now just before midnight on the Saturday of the Canada Day long weekend. We shuddered at the prospect of not being able to find someone, or if we did, the high callout and overtime fees that might be associated to the late hour. My wife called a few other companies and was told repeatedly that no one was available, despite all the ads stating “24/service”. We then called Action Auger and were told that someone could be there within half an hour.
Our service technician, Neil, arrived shortly after, and was extremely professional right from the start. He was clean cut, professionally dressed, and had a friendly and courteous attitude, despite the late hour on a long weekend. I explained the problem and he gave me a quick estimate, and I was pleased to see that there were no extra fees for the late callout, and that it was just like any other service call. Neil had our problem solved quickly and soon the drains were flowing freely. His friendly attitude helped a stressful situation and we were joking and laughing throughout the call.
Neil was a true professional and an ambassador for your company. He should be commended for his commitment to customer service. I won’t hesitate to recommend Action Auger to anyone in need of a good plumber.