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The Royal Pets Hotel And Spa

Line 3 N, Oro, ON
43 reviews
Business claimed Last updated: Over a year ago
About The Royal Pets Hotel And Spa

The Royal Pets Hotel and Spa is not JUST a Boarding Kennel and Cattery. We are a home away from home. With 27 acres to play and roam, accomodation that many people could be comfortable in and fellow Pet Parents to help care for your family member, why would you ever go to a Boarding Kennel again! Go to full description...

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Today: 2:00pm - 5:00pm
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The Royal Pets Hotel And Spa, Oro Reviews (43)

4.5
43 reviews
5 Star
38
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5
By Brown Snake on Jan 04, 2019
I don’t often write reviews, but this is a must. Oscar is a 19 year old diabetic cat. He has rarely needed to stay away from home, but this last week was a must. Despite my anxiety, Jen and her team were amazing! They managed his diabetes (insulin dependant), and his character...a crabby old man, with ease and grace. They kept me informed as to his well being and even sent pictures! I wouldn’t hesitate to have him stay there again! Thank you!
By Azure Narwhal on Mar 20, 2018
My dog always come home happy and tired. They take care of everything and the customer service is great!
By Yellow Persian-Cat on Mar 17, 2017
The Royal Pets Hotel is a very well established residence for pets. It gives you peace of mind that your pets are being very well taken care of while you are away. The staff is friendly, and the facilities are clean and orderly. Pets with extra medical needs are welcome and always well cared for. I would highly recommend taking your pets here.
By Bazaar Possum on Oct 31, 2016
Our pups have been staying with the Royal Pet Hotel when we're away now and again, for about 3 years now! Very cleanly, friendly, and trustworthy. It's amazing leaving your pets somewhere for as long as you need, and not having to worry one bit ! Highly recommended spot!
By Violet Praying-Mantis on Jul 24, 2016
Scout always has an amazing time at the Royal Pets. The ladies there are beyond professional and always treat him with the utmost respect. If you want a great place for your pet to go to where he/she will not be afraid to go back, then this is the place. You most definitely will not be disappointed!
By Trudy Argue Buzzard on Mar 20, 2016
Our dog is an anxious, high energy, friendly dog that has both stayed at Royal Pets Hotel as well as nail trimming. He enjoyed every stay with the personalized quality care that Royal Pets offers. I highly recommend this facility to any dog owner!
By oromedonte on Apr 22, 2015
Royal Pets is an amazing place to bring your pet. The staff are always very friendly and helpful. Very clean kennels and great conditions. I wouldn't hesitate to recommend them to anyone.
By Lavender Marten on Mar 26, 2015
I can't thank the team at Royal Pets enough for taking care of my beloved cat for a whopping 136 days! Their facilities and care were top notch for the same prices as other pet sitters in the GTA who offer less for your pet.

Long story short, I moved briefly to New Zealand and my cat was supposed to join me when he was eligible. I ended up returning to Canada, so my cat no longer needed to make the trek. During his stay though, and when we thought he was coming to NZ, Royal Pets was quick to help with his immigration process. With NZ having such strict pet importing policies, Royal Pets worked diligently to get the most up to date information on the process from the experts to ensure the right steps were taken with paperwork, vet visits, and vaccines. As you can imagine, it was difficult to coordinate my cat's arrival on the other end of the world, so I was extra grateful to Royal Pets not only for their help with the arrangements, but their keeping me updated throughout.

Being so far away, it was incredibly worrisome leaving my pet in the right care for such a long period of time. But when the staff would send me photos and updates on my cat, I could tell he was genuinely happy and relaxed in their care which was such a relief to me. When I came back for my cat, he was happy and healthy - I 100% made the right choice :)
By potentials on Dec 12, 2014
I have been bringing my dog (Nacho) to The Royal Pets Hotel and Spa for over 4 years. The service and hospitality are amazing...not to mention Nacho loves it! As a pet owner, it gives me great piece of mind knowing he will be well taken care of when we are away. The staffs friendly approach and ability to put Nacho at ease, makes drop offs quick and easy.
I would highly recommend The Royal Pets Hotel and Spa ...it truly is a pet owners paradise!

By Carnelian Magpie on Oct 29, 2014
My boy (lab/boxer)goes to the hotel about once a month. The girls know him and what he loves. He is always happy to keep coming back, that is something very important to me. If he didn't love it and the girls there is no way he would run in tail wagging and never look back. I trust them completely and am very happy I have somewhere so trustworthy for my boy to go.
Keep up the great work girls!!
By Cardinal Penguin on Sep 30, 2014
My two small dogs just recently stayed at the RPH for 10 days and when I picked them up they were very happy. They had a great stay and were treated very well while there. When I picked them up they both had complimentary baths which was just wonderful - one of the best gestures i've ever had in boarding my dog at a facility. I always come back to them being dirty and having to bath them so picking them up being beautiful and fluffy and clean was just wonderful! The facility is great as they have their own private outdoor run and they provide wonderful beds and bedding for them. The staff is just amazing and I have nothing but GREAT things to say about Royal Pets Hotel and I highly recommend it to anyone leaving their fur children behind while travelling!
By Black Cockroach on Jun 01, 2014
I would like to take this opportunity to thank the amazing staff at Royal Pet Hotel and Spa.Your attention and knowledge that you have provided for myself and our puppy Zoey has made our family feel at ease when we drop her off to you...We visited several kennels looking for the perfect place for Zoey to have a vacation as we were on ours...Royal Pets Hotel and Spa had everything we were looking for,Vet Techs on duty everyday...Love and affection at all times and lots of play time and o e on one time...We did a trial for two days and when we went to pick Zoey upshe did not want to come home she cried because she did not want to leave her new friends. Our family knew at that time we made them to to best decision. She came home tired and very happy. The pictures the staff took and sent me everyday gave me the reassurance. I recommend Royal Pets Hotel and Spa for anyone who wants the best for there fur babies..Thanks for all you do and your dedication to your rewarding career..Debi Leavens
By Copper Minnow on May 10, 2014
My Yorkie mix spends most week days at the Royal Pets Hotel with a pack of her best friends. She comes home happy and exhausted from a great day of playing and meeting new dogs who are being boarded.
Never bored at home all day alone our sweet girl is always happy to be dropped off and enjoys her routine. The amazing staff, especially Talis and Londie, go above and beyond for us and our dog.
Thanks Royal Pets!
Crystal, Jason, Liam and especially Apple.
Comment by royalpetshotel.com on May 11, 2014
Thank you so much for the kind words. We all love Apple and she is most definitely a puppy favourite amongst her daycare pals ( Chico comes to mind). Everyone loves her, looks forward to seeing her each day and whilst a little begrudgingly, understand when her family gets to keep her home to themselves. The love of all her family, real and part-time (us at the hotel) shows.

Here's to many more years of love and friendship.

All the girls at Royal Pets.
By Coquelicot Stingray on May 03, 2014
To the amazing staff at Royal Pets Hotel and Spa,
We would like to thank you for your attention and superior care that you gave to Buddy. He is a senior dog with anxiety issues, who has not been left very often. Needless to say we were very hesitant with kenneling him. Your experience and attention to detail was unparalleled!!! Thank you for everything!!
We will be definitely be coming back.
Beth and Gary
Comment by royalpetshotel.com on May 06, 2014
To Buddy, Beth and Gary; thank you so much for your kind words. It was our honour and privilege to provide care to such a lovely soul and peace of mind for your family. He's a lot of fun :-) look forward to seeing him again soon.

...the gang at Royal Pets
By Bistre Sloth on Apr 16, 2014
I recently came back from a cruise and while I was away my dog Olive stayed at the Royal Pets Hotel. Before this trip, Olive had always stayed with family. Even though I went for a visit before making the reservation, I was still apprehensive about leaving her in a kennel. However I no longer have any concerns. Olive came home healthy and extremely happy from her stay.
Besides the care she was given, I was also impressed with how they handled a billing error. Olive was billed as a medium dog instead of a small. I also paid for a Princess package to be used during one of the days of her stay. However when I received the bill, I noticed she was billed every day for the package. I brought these issues to the Hotel's attention via email. Not only did they respond to my email in less than 24 hours, they completely reimbursed me for both the discrepancy in the billing rate as well as for the entire extended package despite the fact that Olive received the additional services every day.
I am beyond impressed with both their care of Olive and their amazing customer service and will not hesitate to use them again in the future. I would highly recommend them to anyone who needs a kennel for their pet.
By Chamoisee Arrow-crab on Mar 16, 2014
We have been clients of the Royal Pets hotel for many years, and always feel very reassured when leaving our two dogs in the excellent care of their staff!! It is a very warm, inviting facility, and both of our dogs have been extremely well taken care of during our vacations.

We are very lucky to have such a great "home away from home" for our dogs in our neighbourhood!!
By Cherry Chicken on Feb 12, 2014
I am a pet healthcare professional (RVT) and was asked by my employers to visit a number of Boarding and Dog Daycare businesses before making any recommendations to our clients. I toured, or attempted to tour, 9 facilities. 3 dog daycare and the remainder predominantly boarding. I found the team at Royal Pets to be, by far, the most open and willing to share about every aspect of their daily practices. There was not a part of their business they didn't throw open their doors and share with me.
Definately, the openness gives them high marks, but that's not the only reason I call them the best.
Many facilities didn't have full protocols and plans or even seemed to have thought about anything other than the most basic of scenarios.
I could not fault the staff, their knowledge, their obvious Committment to pet care, cleanliness, professionalism and preparedness. There was no veneer, it was genuine throughout.

When I consider some of the conditions I found when visiting other kennels (temperature, cleanliness, hap hazard procedures if any, real staffing levels and what a pets day really entails etc), I cringe to think what I would have found in the businesses that needed time to prepare or had closed doors that remained so.

I have subsequently used Royal Pets Hotel for my pets and will ensure that they are the only Dog Boarding, Cat Boarding and Dog Daycare that I or my colleagues recommend.
By Jennifer C.B. Raccoon on Feb 01, 2014
I just wanted to take this opportunity to thank the staff of Royal Pets for their hard work. Bacardi, Striker and Misty came home tuckered out and happy - it looks like they had a great time with you all over their holidays. Thanks so much for everything and we will be sure to book them in again soon.
By Elmo's Mom (Lisa) Earthworm on Jan 26, 2014
Just wanted to say my dog Elmo never came back so tired and happy...... Good sign that my dog was tuckered out from his time fun with you guys.....and the best is that when I drove up to your place he was excited and it was only his second time at your place. No exaggeration, my dog is my only child and this is the only place I will now leave him. We have tried so many places. You name it Elmo has been there. Yes, I'm a dog mom that loves to travel but to FINALLY find a place that my dog won't ignore me for a week afterwards cause he was angry that I left him,  is awesome. He was on vacation as well. Love you guys and thank you for being so kind to Elmo.
By Sandra B. of Bracebridge Smelt on Jan 22, 2014
We have had such a hard time finding somewhere that could or would care for my dog. The only options we could find for a special needs pet (blind diabetic) involved caging. We have used the hotel for Sasha three times now. Wonderful!! Talis and the girls are so knowledgeable and experienced that I have no fears when I'm away. I know she is in very capable hands. Thank you for taking such great care of my old girl, she deserves all the love and attention I know you give her.
By Shannon M. (Barrie) Rooster on Jan 20, 2014
I am very happy to write a review of The Royal Pets Hotel and Spa. My two huskies, Mischa and Zhor love going for car rides, but they save that extra bit of excitement for the last turn off of Old Barrie Road, that means they are going to the hotel. It's only then that the tap dancing and yips of excitement really start. I love having such a great place to take them. I don't even wait anymore to go away, they go just for fun !
By Dave M. of Maple Pekingese on Jan 18, 2014
If I wasn't so relieved he was being so well cared for, I'd be jealous. He gets more excited seeing his girlfriends (staff) at the hotel than he does when I get home from work,
By Raspberry Mastodon on Jan 17, 2014
We used this place recently for our Lab. Although the rooms and feel of royal pets appears luxurious, I'm not sure my dog felt it was. He was so wound up and full of energy when he left. I would have though he would be tired. Not sure about this place
Comment by royalpetshotel.com on Feb 04, 2014
We are so sorry to hear your uncertainty about your pets stay. Please contact us so we may receive the feedback directly and possibly get more details.

Direct at 705-726-5034 x 2025 (Christine)

We strive to achieve a partnership with our pet parents. Whilst we will never deny any guest the care they deserve, we do depend on our pet parents, certainly for the first visit, to choose the best level of service/activity for their pet.
By Rose Dung-beetle on Jan 15, 2014
My dogs go to the hotel for boarding and daycare . The staff loves my pooches. I have never been disappointed or have second guessed them. My dogs well being is always there number one prioriety. My dogs love the girls there just like a second family. I would never go anywhere else
By Margaret C. of Oakville Pelican on Jan 13, 2014
We've tried boarding our Siamese Cat, Celeste, many times over the years at other catteries. She always let us know her displeasure by being very off with us for days after our return. Well NOT this time! Apparently she just wanted a hotel. Whatever you folks did, keep doing it. She came home and had a brief adjustment from her car ride (just like you said she would), and immediately was herself. There was no big settling in period or more importantly punishing of my husband and I. We will be traveling more and we will be seeing you ladies again soon ! Thank You
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Email address: feedback@royalpetshotel.com
At The Royal Pets Hotel and Spa we want to treat your family member like ours. We are situated on 27 acres of Pet Paradise with over 4 acres of fenced off leash play area, with luxurious home like accomodation that you yourself would be comfortable staying in. Whilst the initial difference between a boarding kennel and The Royal Pets Hotel will be the total lack of cages or barns, the real difference is the people. Whilst your pet will love the playdates we arrange with other guests, what they'll really cherish is all the "people time". We want to keep your pet in the manner to which they have grown accustomed. So whilst your pet's stay at the Spa will most certainly be a fab holiday of activites, new friends and relaxing in the country - your little one ( they all "think" they're little) will also know and remember what it is like to be a part of a loving family.
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