You are able to log in as anyone. Be careful!
The Royal Pets Hotel and Spa is not JUST a Boarding Kennel and Cattery. We are a home away from home. With 27 acres to play and roam, accomodation that many people could be comfortable in and fellow Pet Parents to help care for your family member, why would you ever go to a Boarding Kennel again! Go to full description...
Images and videos (19)
The Royal Pets Hotel And Spa, Oro Reviews (43)
Long story short, I moved briefly to New Zealand and my cat was supposed to join me when he was eligible. I ended up returning to Canada, so my cat no longer needed to make the trek. During his stay though, and when we thought he was coming to NZ, Royal Pets was quick to help with his immigration process. With NZ having such strict pet importing policies, Royal Pets worked diligently to get the most up to date information on the process from the experts to ensure the right steps were taken with paperwork, vet visits, and vaccines. As you can imagine, it was difficult to coordinate my cat's arrival on the other end of the world, so I was extra grateful to Royal Pets not only for their help with the arrangements, but their keeping me updated throughout.
Being so far away, it was incredibly worrisome leaving my pet in the right care for such a long period of time. But when the staff would send me photos and updates on my cat, I could tell he was genuinely happy and relaxed in their care which was such a relief to me. When I came back for my cat, he was happy and healthy - I 100% made the right choice :)
I would highly recommend The Royal Pets Hotel and Spa ...it truly is a pet owners paradise!
Keep up the great work girls!!
Never bored at home all day alone our sweet girl is always happy to be dropped off and enjoys her routine. The amazing staff, especially Talis and Londie, go above and beyond for us and our dog.
Thanks Royal Pets!
Crystal, Jason, Liam and especially Apple.
Here's to many more years of love and friendship.
All the girls at Royal Pets.
We would like to thank you for your attention and superior care that you gave to Buddy. He is a senior dog with anxiety issues, who has not been left very often. Needless to say we were very hesitant with kenneling him. Your experience and attention to detail was unparalleled!!! Thank you for everything!!
We will be definitely be coming back.
Beth and Gary
...the gang at Royal Pets
Besides the care she was given, I was also impressed with how they handled a billing error. Olive was billed as a medium dog instead of a small. I also paid for a Princess package to be used during one of the days of her stay. However when I received the bill, I noticed she was billed every day for the package. I brought these issues to the Hotel's attention via email. Not only did they respond to my email in less than 24 hours, they completely reimbursed me for both the discrepancy in the billing rate as well as for the entire extended package despite the fact that Olive received the additional services every day.
I am beyond impressed with both their care of Olive and their amazing customer service and will not hesitate to use them again in the future. I would highly recommend them to anyone who needs a kennel for their pet.
We are very lucky to have such a great "home away from home" for our dogs in our neighbourhood!!
Definately, the openness gives them high marks, but that's not the only reason I call them the best.
Many facilities didn't have full protocols and plans or even seemed to have thought about anything other than the most basic of scenarios.
I could not fault the staff, their knowledge, their obvious Committment to pet care, cleanliness, professionalism and preparedness. There was no veneer, it was genuine throughout.
When I consider some of the conditions I found when visiting other kennels (temperature, cleanliness, hap hazard procedures if any, real staffing levels and what a pets day really entails etc), I cringe to think what I would have found in the businesses that needed time to prepare or had closed doors that remained so.
I have subsequently used Royal Pets Hotel for my pets and will ensure that they are the only Dog Boarding, Cat Boarding and Dog Daycare that I or my colleagues recommend.
Direct at 705-726-5034 x 2025 (Christine)
We strive to achieve a partnership with our pet parents. Whilst we will never deny any guest the care they deserve, we do depend on our pet parents, certainly for the first visit, to choose the best level of service/activity for their pet.