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About mamaluv - Calgary
mamaluv - The Pefect Gift Idea! Delicious & nutritious gourmet meals catered directly to their door! Make someone's life a little easier when they need it most: Unique and original gift for new baby, get-well, busy professionals, seniors - or simply because! NO MEMBERHIPS. NO TAXES. ACROSS CANADA Go to full description...
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mamaluv - Calgary Reviews (3)
By vancouverfoodie on
Oct 19, 2016
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I received a Mamaluv gift certificate from my work when my littlest son had serious surgery and during a time of stress for the family. Super generous gift, and we were excited to use it. Also: I was curious if the food was good because I'd gifted Mamaluv to a friend in Calgary a year ago as well.
The delivery was mostly accurate, they were out of 2 of the desserts so replaced them with others which wasn't a big deal. The food was just OK. We ordered a variety of entrees and only really liked one of them. For the price, we were expecting really delicious but have to say we were a bit disappointed with the taste and quality of the food itself.
The delivery was mostly accurate, they were out of 2 of the desserts so replaced them with others which wasn't a big deal. The food was just OK. We ordered a variety of entrees and only really liked one of them. For the price, we were expecting really delicious but have to say we were a bit disappointed with the taste and quality of the food itself.
By sylviae on
May 04, 2016
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I received some Mamaluv meals as a birthday gift from my children. At first I was reluctant to have meals bought for me, but the meals came and they were delicious! I very much enjoyed the Salmon Teriyaki, Lasagna & Curry Beef. Having my freezer full of healthy meals that I can warm quickly in the microwave is very helpful and convenient. Now, I order Mamaluv meals for myself all of the time. This service is wonderful, and the staff are very helpful.
By shellyandrews on
Mar 07, 2016
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I would not recommend Mamaluv Calgary to anyone looking for a food delivery service. After researching companies in the Calgary area I decided to go with Mamaluv because I did not have to choose the meals for my order, my girlfriend who would be receiving the gift could redeem her gift online and choose her meals. The website seemed user friendly and the process seemed to be an easy one.
My girlfriend was over the moon to have received the gift after having surgery so she placed her order online on a Monday evening. On the Tuesday I was contacted because I had entered her postal code wrong, which was 100% my mistake. I was informed that the delivery charge that I paid when ordering the gift was not enough. I gladly paid the extra $10 on Tuesday afternoon, with the assumption that the order would now be delivered. By Thursday evening no food had been received and my girlfriend had not been contacted by Mamaluv so I followed up. I was informed that there was a delay because of the postal code mix up and was assured that the order would be delivered and that my girlfriend would be contacted directly. On Friday, still no delivery and my girlfriend had not been contacted as promised. Infact she called the company was given no guidance and was dealt with very rudely. So I contacted the company again and received a very combative response stating that I did not let them know that it was of an urgent manner, it was not urgent, my girlfriend ordered on Monday with the understanding that she would receive the meals late in the week and she planned her meals accordingly. On Friday I received an email stating that the address was incorrect because it did not have a NW, SW, NE or SE on it and that the delay was my fault, however this was not mentioned on Tuesday when I paid and extra delivery charge. If Mamaluv did not have the address then how would they know that there would be an extra charge?
At no point did Mamaluv try to work with myself or my girlfriend to try to rectify the situation. They never took any responsibility for the delay in the delivery and they were extremely combative, rude, and full of excuses. I have been in customer service my whole adult life and I have NEVER received customer service this bad.
On Saturday morning I sent a message stating that the service I had received was unacceptable and asked for them to cancel the order and refund my credit card. The response that I received only said "as you wish" again, no apology, no trying to right the wrong, no customer service and no professionalism.
There are plenty of companies in the Calgary area that offer this service, I would highly recommend that you do not order from this one! I have a lot of friends and family in Calgary and as I live out of province I was hoping that this would be my go to service when anybody had a baby, was sick or needed taking care of. Unfortunately it turned out to be a horrible experience and at the end of the day my poor friend never even received any meals.
Save a lot of aggravation, hassle and frustration, do NOT use this company.
My girlfriend was over the moon to have received the gift after having surgery so she placed her order online on a Monday evening. On the Tuesday I was contacted because I had entered her postal code wrong, which was 100% my mistake. I was informed that the delivery charge that I paid when ordering the gift was not enough. I gladly paid the extra $10 on Tuesday afternoon, with the assumption that the order would now be delivered. By Thursday evening no food had been received and my girlfriend had not been contacted by Mamaluv so I followed up. I was informed that there was a delay because of the postal code mix up and was assured that the order would be delivered and that my girlfriend would be contacted directly. On Friday, still no delivery and my girlfriend had not been contacted as promised. Infact she called the company was given no guidance and was dealt with very rudely. So I contacted the company again and received a very combative response stating that I did not let them know that it was of an urgent manner, it was not urgent, my girlfriend ordered on Monday with the understanding that she would receive the meals late in the week and she planned her meals accordingly. On Friday I received an email stating that the address was incorrect because it did not have a NW, SW, NE or SE on it and that the delay was my fault, however this was not mentioned on Tuesday when I paid and extra delivery charge. If Mamaluv did not have the address then how would they know that there would be an extra charge?
At no point did Mamaluv try to work with myself or my girlfriend to try to rectify the situation. They never took any responsibility for the delay in the delivery and they were extremely combative, rude, and full of excuses. I have been in customer service my whole adult life and I have NEVER received customer service this bad.
On Saturday morning I sent a message stating that the service I had received was unacceptable and asked for them to cancel the order and refund my credit card. The response that I received only said "as you wish" again, no apology, no trying to right the wrong, no customer service and no professionalism.
There are plenty of companies in the Calgary area that offer this service, I would highly recommend that you do not order from this one! I have a lot of friends and family in Calgary and as I live out of province I was hoping that this would be my go to service when anybody had a baby, was sick or needed taking care of. Unfortunately it turned out to be a horrible experience and at the end of the day my poor friend never even received any meals.
Save a lot of aggravation, hassle and frustration, do NOT use this company.
As a business owner, it's frustrating when customers use a forum such as this to present a one-sided view of a situation that is not always accurate. MamaLuv is extremely sympathetic to our customers, particularly when there is an issue.
When Shelly purchased the gift card online, she put the wrong postal code for the recipient. We were not aware of the error until the recipient placed her food order and changed her postal code. This flagged our system as an "incomplete order." At that point, we contacted Shelly to advise her of the error, and the $10 difference in the delivery fee.
Payment was received Tuesday 5:11pm EST. At that point, the order was submitted to the kitchen. Given it was received after-hours, the food order was only viewed by the kitchen Wednesday morning. Given we clearly indicate a 2-day turnaound, delivery would be scheduled for Friday.
On Friday, when the driver was preparing her delivery route, she noticed that the street direction was missing. At that point, she notified the admin so they could follow up with the customer.
Mamaluv tries its best to turnaround orders as quickly as possible. Unfortunately, if customers do not provide accurate delivery information, this can cause delays. But we do our best to rectify the situation as quickly and as politely as possible.
Below is a copy of the emails we sent to Shelly. I hope you may judge for yourself if we mishandled this situation. And if so, we would appreciate any feedback on how we may improve:
On Mar 4, 2016, at 6:35 PM, MamaLuv wrote:
Hello Shelly,
I am sorry there has been any delay in getting the order to your friend. Unfortunately, at no time did we know that this was an urgent situation.
Yes, I was the one that spoke to Joanne (or at least I think it was her). All she said was that she was having an issue with placing her order online. When I asked her her code, she gave me a code that started with a "G." I explained that all gift redemption codes start with an "F" so that must have been the problem. And to please try it again. If there was an issue, to give us a call back. She never called back so I assumed the problem was resolved.
Yes, the payment was received in the afternoon on Tuesday and sent to the kitchen shortly after. But it was not "treated" until Wednesday. You must understand, we receive countless orders, and treat each order as they come in.
Again, had you or Joanne expressed to me the "urgent" nature of this order, I would have been happy to send the kitchen a note requesting the soonest turnaround possible.
We pride ourselves on providing the best quality product and service possible. Our goal is definitely to make life easier - especially when we know there is a difficult situation.
As we clearly state online, our turnaround time is 2 business days +. But we are always happy to rush through an order whenever possible.
I have put in an urgent request to get Joanne her meals as soon as possible. But if you would prefer to cancel, please do let me know.
Kindest regards,
Lona
On Mar 5, 2016, at 7:40 AM, MamaLuv wrote:
Good morning Shelly and Joanne,
Yes, I completely understand your frustration, and for that I am very sorry. Again, we don't want any step of the process with mamaluv to be stressful to anyone: buyer or receiver.
The turnaround time is 2 business days +. As per the website: "A minimum of 48 hours notice (2 business days) is required. Turnaround time depends on current volume of our cooking/delivery schedule. If we can accommodate you sooner, we will let you know."
Again, had we known the situation, I could have requested the order be expedited as quickly as possible. We get requests like this often (just one the other day in fact) and we were happy to oblige.
I assure you, orders are normally delivered quite quickly. In this situation, however, the order did not go directly to the kitchen. It was flagged "incomplete" because the delivery address was changed. Instead, it came to me, and then I had to investigate the situation. Unfortunately, we cannot send an order to the kitchen until payment is received. History has forced us to implement this guideline, as I am sure you can understand. Once payment was received, the order was sent to the kitchen. All this took time, which added to the normal turnaround time.
As soon as you contacted me last night, I followed up with the kitchen. Given all this was after-hours, there was not mush I could do at that point. And now this morning, I see a note form the kitchen that the delivery address is incomplete. It does not state direction: i.e.: NW, SW etc.
I am doing my best to expedite the situation as best I can. If you are interested in continuing with order, I will gladly call Shelly and have her contact Joanne ASAP.
Kindly,
Lona
When Shelly purchased the gift card online, she put the wrong postal code for the recipient. We were not aware of the error until the recipient placed her food order and changed her postal code. This flagged our system as an "incomplete order." At that point, we contacted Shelly to advise her of the error, and the $10 difference in the delivery fee.
Payment was received Tuesday 5:11pm EST. At that point, the order was submitted to the kitchen. Given it was received after-hours, the food order was only viewed by the kitchen Wednesday morning. Given we clearly indicate a 2-day turnaound, delivery would be scheduled for Friday.
On Friday, when the driver was preparing her delivery route, she noticed that the street direction was missing. At that point, she notified the admin so they could follow up with the customer.
Mamaluv tries its best to turnaround orders as quickly as possible. Unfortunately, if customers do not provide accurate delivery information, this can cause delays. But we do our best to rectify the situation as quickly and as politely as possible.
Below is a copy of the emails we sent to Shelly. I hope you may judge for yourself if we mishandled this situation. And if so, we would appreciate any feedback on how we may improve:
On Mar 4, 2016, at 6:35 PM, MamaLuv wrote:
Hello Shelly,
I am sorry there has been any delay in getting the order to your friend. Unfortunately, at no time did we know that this was an urgent situation.
Yes, I was the one that spoke to Joanne (or at least I think it was her). All she said was that she was having an issue with placing her order online. When I asked her her code, she gave me a code that started with a "G." I explained that all gift redemption codes start with an "F" so that must have been the problem. And to please try it again. If there was an issue, to give us a call back. She never called back so I assumed the problem was resolved.
Yes, the payment was received in the afternoon on Tuesday and sent to the kitchen shortly after. But it was not "treated" until Wednesday. You must understand, we receive countless orders, and treat each order as they come in.
Again, had you or Joanne expressed to me the "urgent" nature of this order, I would have been happy to send the kitchen a note requesting the soonest turnaround possible.
We pride ourselves on providing the best quality product and service possible. Our goal is definitely to make life easier - especially when we know there is a difficult situation.
As we clearly state online, our turnaround time is 2 business days +. But we are always happy to rush through an order whenever possible.
I have put in an urgent request to get Joanne her meals as soon as possible. But if you would prefer to cancel, please do let me know.
Kindest regards,
Lona
On Mar 5, 2016, at 7:40 AM, MamaLuv wrote:
Good morning Shelly and Joanne,
Yes, I completely understand your frustration, and for that I am very sorry. Again, we don't want any step of the process with mamaluv to be stressful to anyone: buyer or receiver.
The turnaround time is 2 business days +. As per the website: "A minimum of 48 hours notice (2 business days) is required. Turnaround time depends on current volume of our cooking/delivery schedule. If we can accommodate you sooner, we will let you know."
Again, had we known the situation, I could have requested the order be expedited as quickly as possible. We get requests like this often (just one the other day in fact) and we were happy to oblige.
I assure you, orders are normally delivered quite quickly. In this situation, however, the order did not go directly to the kitchen. It was flagged "incomplete" because the delivery address was changed. Instead, it came to me, and then I had to investigate the situation. Unfortunately, we cannot send an order to the kitchen until payment is received. History has forced us to implement this guideline, as I am sure you can understand. Once payment was received, the order was sent to the kitchen. All this took time, which added to the normal turnaround time.
As soon as you contacted me last night, I followed up with the kitchen. Given all this was after-hours, there was not mush I could do at that point. And now this morning, I see a note form the kitchen that the delivery address is incomplete. It does not state direction: i.e.: NW, SW etc.
I am doing my best to expedite the situation as best I can. If you are interested in continuing with order, I will gladly call Shelly and have her contact Joanne ASAP.
Kindly,
Lona
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