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ARU: (ah'roo) - Japanese - 'to be' or 'live'. Inspired by traditional healing philosophies, Aru is dedicated to educating you on how to take care of your well-being. Our treatments are founded upon eastern philosopies that focus on restoring harmony and balance to your mind and body. Go to full description...
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Aru Spa and Salon, White Rock Reviews (9)
The stylist did a good job on my hair (even if she was complaining slightly about being the only one on that late and the hours that she was required to work at the salon in order to get better time slots and she told me about the working conditions but despite that) I happily booked my next appointment at reception when I was leaving.
The next appointment was to be in 6 weeks, however 4 weeks later I realized I had something booked, so I called reception and moved the appointment to a week later and everything was confirmed over the phone.
Then the afternoon of my appointment, I telephoned to confirm the time I was supposed to arrive at my Monday night hair appointment, and I was told they had no staff as they had sent them to a seminar or some excuse.
I asked why they had not bothered to contact me to inform me that the appointment had been cancelled by them and I was told they did call my cell, but couldn't connect.
I questioned this excuse as I have never had any issue with my cell phone - it is my only phone and very reliable. I said I was highly disappointed and asked if I could book for next Monday night then, and at that point I was told that the hair salon was no longer open on Monday evenings.
The receptionist asked if I could come on another day, and I informed her I could not and that I would be finding another salon.
Later the salon emailed me with my current "points" so I also informed them to stop contacting me as I will never be a client again.
The attitude of the woman on the phone was utterly disrespectful and she truly didn't care that I had been inconvenienced completely by their lack of communication.
They had my cell phone number, and my email - there was absolutely no excuse for cancelling my appointment without telling me in advance.
Now on to the spa side... Lovely. It may lack ambience and space (very cramped waiting area and changing/shower room) but I have always been happy with the services. Massage services are wonderful as well as facials and waxing services. I have never had a mani or pedi here as I am not interested in sitting within a noisy hair salon while trying to relax. Big mistake thinking that putting pedi stations inside the salon was a good idea. Terrible.
We each treated ourselves to manis & pedis this year and had such a great time. We were able to sit together during our services and catch up, they also brought us a glass of wine (nice touch! ;) ). We had such a great time with the girls doing our services, they were so friendly, professional and funny. I can't say enough about our experience with Aru except that we absolutely loved or time there and all of my friends agreed to make this our annual Mother's Day treat.