AstroNutrition

I never got the stuff I paid for!!!!


I ordered some supplements from these guys noting they have an office in Vancouver, with all the prices listed in Canadian. The order was placed at the beginning of February and I still haven't received my item(s). I noted:

-----------------------------------------------------------------------------------------------------------------------
(Their) Shipping Policy:
Shipping via Air Mail is free in Canada on orders over $50. Orders under $50 are charged $7.99. Normal delivery times are 8-11 business days and on the very rare occasion can take up to 15 business days.
------------------------------------------------------------------------------------------------------------------------

My message/questions to them:

For some reason even though I live in Alberta they chose not to ship from Vancouver BC, but from a US location? This would most certainly put it past 8-11 days, not to mention 15 days with customs.


Why the hell did you ship this order from the states when you have a location in Vancouver? I'm not happy about paying the flat rate which is 75% of the cost of the item in this case, as again I understood it would ship from Canada and you reside in the province next to me, it needs to arrive sooner than 15 business days, as stipulated on your site, please reship with your quickest method and tracking from Vancouver, or cancel this order and refund my money!!!

RE: your 'shipping policy' (and your civic address of 1085 Howe St. Vancouver,) more than implies this order should have been shipped from your Canadian location RE: 'Normal delivery times are 8-11' business days. This item is a gift and needs to be here no later than Feb.16 (10 business days) as it is a gift (& customs may further delay the shipment). If I knew you were not going to honor your own policies, I'd never have dealt with you, very disreputable. Apparently though, you just want to ignore me, this is bad customer service, and an apparent breach of terms; to say the least.


-------------------------------------------------------------------------------------------------------------------------

(& they did generally ignore me) several of their messages to me said:



As we are an international company, we keep our products in different warehouses worldwide. So depending on the item being ordered determines where it is shipped from.

-----------------------------------------------------------------------------------------------------------------------

I spoke to them several times on the phone and they said they were going to ship it again but never did, they gave me some BS (not sure if it was made up) tracking number with DHL, when checking it said


Delivered - Signed for by : SDA PLT CALGARY 11:50 -->

..I'm not home at that time and that is not my signature, did they even ship it, or did they ship it to the wrong address?



In any event these guys do not appear to be a reputable vendor, I have emails (evidence) where they promised to reship and offer a refund but they never did.

I never got the stuff I paid for!!!!


I ordered some supplements from these guys noting they have an office in Vancouver, with all the prices listed in Canadian. The order was placed at the beginning of February and I still haven't received my item(s). I noted:

-----------------------------------------------------------------------------------------------------------------------
(Their) Shipping Policy:
Shipping via Air Mail is free in Canada on orders over $50. Orders under $50 are charged $7.99. Normal delivery times are 8-11 business days and on the very rare occasion can take up to 15 business days.
------------------------------------------------------------------------------------------------------------------------

My message/questions to them:

For some reason even though I live in Alberta they chose not to ship from Vancouver BC, but from a US location? This would most certainly put it past 8-11 days, not to mention 15 days with customs.


Why the hell did you ship this order from the states when you have a location in Vancouver? I'm not happy about paying the flat rate which is 75% of the cost of the item in this case, as again I understood it would ship from Canada and you reside in the province next to me, it needs to arrive sooner than 15 business days, as stipulated on your site, please reship with your quickest method and tracking from Vancouver, or cancel this order and refund my money!!!

RE: your 'shipping policy' (and your civic address of 1085 Howe St. Vancouver,) more than implies this order should have been shipped from your Canadian location RE: 'Normal delivery times are 8-11' business days. This item is a gift and needs to be here no later than Feb.16 (10 business days) as it is a gift (& customs may further delay the shipment). If I knew you were not going to honor your own policies, I'd never have dealt with you, very disreputable. Apparently though, you just want to ignore me, this is bad customer service, and an apparent breach of terms; to say the least.


-------------------------------------------------------------------------------------------------------------------------

(& they did generally ignore me) several of their messages to me said:



As we are an international company, we keep our products in different warehouses worldwide. So depending on the item being ordered determines where it is shipped from.

-----------------------------------------------------------------------------------------------------------------------

I spoke to them several times on the phone and they said they were going to ship it again but never did, they gave me some BS (not sure if it was made up) tracking number with DHL, when checking it said


Delivered - Signed for by : SDA PLT CALGARY 11:50 -->

..I'm not home at that time and that is not my signature, did they even ship it, or did they ship it to the wrong address?



In any event these guys do not appear to be a reputable vendor, I have emails (evidence) where they promised to reship and offer a refund but they never did.

This business is either not legitimate or using bogus business practices. After paying for the order by Visa I was informed that the only way I can receive my order is to provide them with coloured copy of both sides of my Credit Card. My Visa provider (RBC) did not recommend to comply with the request as it would seriously undermine security

Dear Guest,

Your order # 400008764 has been updated to Pending Info.

Thank you for your order with Astro Nutrition.. Our security department has flagged your order. We require the following information to process this order: A color copy of the front and back of your credit card, with the last 4 digits, and your name clearly visible. A document or identification, verifying you’re billing address. Unfortunately, we require this in order to minimize fraudulent orders and to protect our new and existing clients. Our apologies for any inconvenience this may cause.

If you have any questions, please feel free to contact us at info@astronutrition.com.

Thank you again,

AstroNutrition

Quick to answer, loved the free samples, order arrived ahead of time. Couldn't ask for anything more.