Molly Maid

Verified by N49

I went through the reviews and was very shocked the owner was responding so rudely to peoples complaints.
YES, YOU!
Working in any service industry when a customer is unhappy you should be apologetic (even if you are not at fault) and find some way to keep that customer happy.
Honestly after reading the responses I see that the "owner" seems to be argumentative and lacks personal skills.
Plus it does seem rather than just specifically addressing that there is some catty finger pointing.
I was looking at this business for my mother's use. I have now advised her against it.

I have to say that I was so relieved to read these other negative reviews about Molly Maids in Victoria. I recently hired them and was shocked at the customer service I received. The two ladies I spoke with in the office were both rude, aggressive and confrontational. I unfortunately had to continue with my scheduled cleaning as I had already given them my visa number. I had no confidence that they would do a thorough job due to the owner being so argumentative with me. I was moving out of my home and they ended up charging me more than they had quoted. When I asked them why, they lied and I later found out that they weren't even in my residence until the time they stated they were. The person who bought my home also advised me the cleaning job was not acceptable.

I have never in my life encountered such horrible customer service. The women are truly bullies, and then they overcharge you based on false facts!

Please do not ever use their service. Please save yourself the headache.

I have been using Molly Maid on a weekly basis for several years now. I have found them to be reliable,thorough and efficient. I have recommended them in the past to friends and would not hesitate to do so again.

The manager of Molly Maids yelled at me at the phone for absolutely no reason (I wanted to schedule a house cleaning because I received a gift certificate). She was extremely aggressive and totally irrespectful. I have never been treated this way by a business.

Too bad for the money ($210!), but I do not think that I want these people to come into my house.

I witnessed the manager of Molly Maids in victoria interviewing a potential employee and was appalled by the manner in which they treated this interviewee. They were disrespectful, to the point where the person being interviewed had to excuse themselves from the interview. When this happened the manager raised her voice and sarcastically thanked the interviewee for wasting her time. It was appalling and I was shocked at the level of disrespect the manager showed toward another human being, let alone a potential employee. I will never hire this company.