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Adult Sensations, Coquitlam Reviews (85)
Please, don't end up like me and get your money back from these crooks before it's too late. I'd give them negative stars if it was an option, as giving them half a star is like saying they're a real store with bad service rather than the internet scam they actually are.
If you order from AS you have to be mentally challenged or enjoy letting someone steal your money. I'm shocked they are still in business.
But you know what, I'll give them one last chance. Ship the product, heck ship me a bunch of vibrators, ANY vibrators, for the total we spent and I'll delete this review.
Use Pink Cherry which is also a Canadian company.
The only sensation ''adult sensations'' gives me it's .......frustration !!!!
No doubt now in my mind ,my money = Lost .
Avoid them .
Open dispute on 7/3 and make claim on July 10. Paypal refund by July 20. I wished, I had deal with others stores avoid the hassles.
My inquiries through their support channel resulted in finding out one of the items on my order was "out of stock" (despite it showing as in stock on the website - even 2 months AFTER being told it was out of stock!), and that they would not cancel or modify my order. I proposed reasonable alternatives but received nothing but "It's out of stock and orders cannot be cancelled as stated in our terms of service".
Just don't bother with Adult Sensations. You probably won't receive your order.
I didn't receive my items after FOUR MONTHS, so I managed to get a charge back through my credit card, since apparently they do not "give any refunds" and though the website said 4 - 8 days for delivery, the fine print said it could be a LOT more than that.
Total bullshit. Try babeland or Come As You Are for quality, respectful, small business sex toys that are great for everyone!
Ordered agan in March 2013, noticed by end of May that order still hadn't shipped ("pending" on their site), emailed support to ask why. They reply "one item is out of stock" (not indicated on their website), so I ask them to ship what is available and refund the other item, they agree. Part of my order arrives finally near the end of June (3 months after initial order), and I have yet to receive my refund. Emailed support many times, always a new excuse. "Our payment company is down, only way we can refund you is via Paypal". No thanks.
Don't waste your time and money, this company is horrible.
Yes, the horror stories are all true: buy from Adult Sensations and you can have the very adult sensation of buyer's remorse as your money travels right down the toilet. There's nothing quite like being billed for an "in-stock" item that somehow takes over two months (and counting) to get to your mailbox from a store in your own country. Sure, AS's competitors could've gotten me that same item in a few days, but that's no big deal. And hey, it's also great that at no point do they even bother letting you know what the hell is going on, because it's not like they owe you an explanation or anything right? At least I can just cancel my order and get a refund....oh no wait, that's apparently out of the question too for no reason whatsoever.
But you know, it's not all bad. Adult Sensations has really taught me something: working hard at a job is stupid. All you really need to do to make money is open up a business where people send you money and then you do nothing. It's fool-proof!
It has now been a month and a half and still my order sits in processing. The company holds my money hostage refusing to give me a refund. The items that I ordered have shown "in stock" since my order was placed, and still I wait.
I have contacted their support staff and they are completely useless. When asking to cancel my order and for a refund they send back refusal responses. This is madness. I have filed a claim with the BBB, and suggest others do as well, as this company needs to change their business practices. If an item cannot be provided in a timely manner an option for a refund of the purchase price should be issued.
As far as filing claims with the BBB, I don't think this company really cares what their rating is because it still sits at an F. Unfortunately it seems that that this company keeps getting away with stealing people's money without providing the goods. I'm with a previous poster that suggests that people contact their local police to file a theft report. I would also suggest taking things a step further and contact a lawyer about possible legal options as well.
I also filed a complaint with Paypal even though I didn't not use them. As well, my bank is trying to secure my funds.
Perhaps the police would like to know too because in my opinion they are doing business fraudulently. I created my order on March 13 and I don't care to wait any longer.
I'M DONE! WE CAN'T ALLOW PEOPLE LIKE THIS TO CONTINUE DOING BUSINESS!!!
their site.
Here are the facts, by date:
03/13: I make a 105$ order on the website with my VISA card. I take care that
all the items are labeled "In Stock". My credit card is charged the day after
my purchase.
03/18: I open a ticket on their support system. I ask why the order is still
in "Processing" and when I can expect it delivered.
03/19: The support answers that regular post orders take up to 8 business
days. One of the items was out of stock and that was the reason I did not get
my order.
04/04: I open a new ticket asking if I really have to wait a month for things
that were "in stock" on their website.
04/04: Support answers that the item in question was still back order.
04/10: I open a new ticket complaining that it is really long for items that
are in stock. I ask for a procedure to get a refund.
04/11: Support answers: "Normally orders take up to 8 business days but this
can be delayed depending on product availability, as outlined in our terms
of service. Although we do not cancel orders your order will be shipped
as soon as the out of stock item is available. Thank you."
05/02: The order is still "Processing" on their website. No news and no order
delivered. The item that is back order is still "In stock" on their website. I
open a new ticket stating that the order is nearly two months old. I ask if
there is another way to get a refund even if they already mentionned they
don't cancel orders. I suggest refunding the product I have not even received,
thinking I may get away with a 15% restocking fee and so paying 15$ to learn
the lesson of checking reviews of websites before ordering.
05/03: Support thanks me again for my patience. They insist that "...orders cannot
be cancelled or refunded." They offer an alternative product similar to the one
I ordered. I hesitate to accept and decided to wait a couple of days. I would
really prefer what I ordered than the older version of the product.
05/10: I shop on their site, looking for other products I may be interested in
up to the price I paid for the item that is back order. I open a new ticket
with the products I want to try to replace the item preventing my order from
shipping.
05/13: Support responds: "Our warehouse is currently closed for the evening.
I will check the stock levels and I will reply to let you know."
05/15: Support responds that one of the replacement items is out of stock. I
made sure it was "In Stock" on their website when I selected it.
05/16: I respond that I will take the old version of the product that was
suggested May 3rd instead. Now, my order should be complete.
05/19: Support responds: "Thank you, we will change this on your order and ship."
05/22: I receive an e-mail confirming the shipping of my order.
05/24: The Canada Post tracking indicates it received the shipping information
at 2013/05/23 19:32 and that the current location is "MISSION".
I will post details on my order when it I receive it.
I think what frustrate me the most is that the mention of "In Stock" for items
does not represent reality. It is not only a mistake because even when I
mentioned, more than once, that the item is still "In Stock" on their
website, they did not change the mention. So other people may order the
same item I did and will have to wait or change their order.
They would probably lose many sales if their "In Stock/Back Order" status
would be accurate because they don't seem to have most of what is shown on the
website ready to ship. I think that advertising products that you don't have
available and refusing to refund is far from honest. It traps people and force
them to choose alternate products instead of having shopped where their choice
was available in the first place.
This company will steal your money, plain and simple. They are fraudsters, thieves, and liars.
But if you don't believe me, put your money where your mouth is, order from them and watch your money disappear.
"I am so tired of you people reposting the same complaints." - Well, yes that would be tiring. Have you thought about FIXING THE PROBLEMS associated with the repeated complaints? Obviously that may be a place to start.
"If you are actually real customers. You provide NO real data," - This one goes hand in hand with the next one
"And you wonder why our lawyer is looking into the reviews" - You tell people they should provide you with details, then later state publicly that you are going to attempt legal action against people for posting negative reviews. No shock there that no one wants the hassle of fighting off a frivolous lawsuit.
But my favourite thing that I have seen is that ASSUPPORT rated the "GREAT SITE WE KNOW WE RUN IT" as 4.5 stars. Even they aren't delusional enough to rate it 5 stars.
Additional business details
Fast Delivery: We provide a fast delivery service provided by Canada Post. We also offer free shipping on all orders over $60.
Discreetly Shipped: All orders are shipped in plain brown or white boxes, with no mention of the website name or address on the box! We ship our sex toys and lingerie to anywhere in Canada and the USA including such provinces as BC, British Columbia, AB, Alberta, SK, Saskatchewan, MB, Manitoba, ON, Ontario, QC, Quebec, NF, Newfoundland, NB, New Brunswick, PEI, Prince Edward Island, NS, Nova Scotia