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Canada's sex toy leader with over 16,000 adult products in stock and ready to ship discreetly the same business day. We offer the best prices with our lowest price guarantee. This Sex Shop Canada includes products from Pipedream, California Exotic Novelties, Doc Johnson, Fleshlight and We-Vibe. Go to full description...
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PinkCherry.ca Sex Toys Canada Reviews (2488)
Pinkcherry.ca's website accepted my order but then instead of a shipping notice, I was sent a suspected fraud e-mail and that my order was cancelled. I wrote them and contacted my credit card company. The fraud dept of my card assured me the purchase was approved and nothing wrong on their side. I have an excellent credit rating, for the record. Anyhow pinkcherry.ca then implied it is my address on my account. I used this account several times before and my address is still correct. I tried the purchase through PayPal as it was first advised with the suspected fraud e-mail. I did not want to use PayPal. Same thing happened. The company is refusing my orders due to my flagged account. They are treating me like a criminal. I just bought toys elsewhere weeks ago but they don't sell this toy box. I wrote Daniel Freedman, the CEO and left him a phone message. All has been ignored. I also wrote the president and no response as well. This is the worst company I have ever dealt with. Buy elsewhere unless no choice.
I am so sorry to hear this.
Can you please email me at firstname.lastname@example.org so I can help resolve this issue?
Please provide your name, order number and the item that is no longer working.
Sylvia / General ManagerEmail:
The packaging was not at all discrete, and we are embarrassed. I ordered a product from them for my significant other and sent it to her home. Due to quarantine, she lives with her parents, and pink cherry assured us that all packaging would be discrete. It was not at all. There was no cardboard box around the box of the vibrator, so the delivery person, her brother, and her parents all saw a bring pink box with a massive image of a vibrator in their mailbox when they went to check. I attached a picture of how it arrived at their door. Besides how unsanitary this is, considering the product is meant to enter her body, it is tremendously embarrassing. Her family is not sex-positive, and we trusted that PinkCherry would keep our purchase from prying eyes. I will never purchase from this company again, and I suggest you don't either, as they can't be trusted. The package also delivered 5 days late.
I sent a complaint to the customer service department, and I will update this review once they reply, if they find a way to make it up to us.
But that’s just the beginning, One of my items arrived defective
- I tried my best to fix it myself with no luck at all. So I emailed the company to find out what I can do. Instead of having me send back the defective item for them to replace it they refunded me for that item completely. I’m extremely satisfied with the customer service and just how rapid it is. In today’s world it’s not very often that you have amazing customer service, But here you are providing us with nothing but the best.
Yours truly an extremely satisfied customer
We are so sorry to hear this. The item was refunded. Please provide the replacement order number to my direct email address and we will refund you for the replacement item and the shipping cost as well.
My email address is email@example.com
Sylvia / General Manager