Nice people but a lot left desired
Not a great value. While the people at the spa were very nice, it wasn't an amazing spa experience. The sauna came after the massage, which undid the benefits a bit, as it was quite cramped and unpleasant sweating covered in solid on a wooden bench. The massage first would meant leaving feeling way more relaxed. My masseuse never said a word to me, so I was not asked if there were areas that should be focused on, injuries, or to check on whether the pressure was ok. The robes provided did not cover a male body, which wasn't great for my boyfriend. The sauna was in a cramped room with a bunch of supplies. We weren't provided with towels or water or instructions on where to shower after the sauna, which had the radio on inside, which seemed tacky and un-zen. There was only one shower so we had to share, the shower gel provided was practically empty, the room with the shower was tiny and between two massage rooms so we didn't have much room to change and weren't sure if we were going to walk through a massage taking place as we exited. When I went to pay, one of the women mentioned that "they're all set, they've paid already, they just have to leave a tip." Clearly an indication that people didn't often tip enough or at all. Needing to mention the tip was not only tacky, it is bad business. Tipping is an important indication of whether customers are satisfied. Pressuring customers for tips can create the impression that they were more satisfied than they actually were, which was very much the case with our visit to Glebe Spa. Nice people and all, but they have a lot to learn about running a relaxing and customer oriented business.